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How do I contact OVO Customer Services if I need some help?



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Userlevel 1

@PRERAPH My recent experience with OVO chat was exactly the same as yours. I frequently use Amazon chat and the agent responses are immediate!

Hi,

How do I contact ovo energy.

Does anyone have a phone number for the what's app

Or a link for the bot 

Userlevel 2
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It is really hard to get a response from them. I found that direct messaging on their Twitter account got a response after about 48 hours.  They never replied to my WhatsApp message 

Userlevel 7
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Offices are Monday to Friday 0330 303 5063 but there’s a service on Saturday until 2 

via https://help.ovoenergy.com/#contact_us_container

Or as mentioned you can dm via social media

Thank you Sunelectric, I’m not an unreasonable person, so I resented the other member on here singing the praises of this method and implying that I was being unreasonable for thinking otherwise, the opinion being that this is now an accepted method of doing things, often people ‘accept’ things because they have no other option and there’s no alternative to turn to.

Has anybody else tried to contact ovo customer services, received an acknowledgement then nothing. I am collcting them and up to 4 now. Phoned but always put on hold then dropped, again 4 times. 

Userlevel 7
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Was the acknowledgement an email? Have you tried the chat option

https://help.ovoenergy.com/#contact_us_container

Yes, i did the bot suggested i call or email  customer services. Not sure what to do now?

Userlevel 7
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Yes, i did the bot suggested i call or email  customer services. Not sure what to do now?

The other contact routes are via social media (Facebook/Twitter) - you can dm to give personal details and they have account access whereas no one on this forum does

Thanks for the advice, i dont use social media of i can possibly help it, but will give it a go.

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Thanks for the advice, i dont use social media of i can possibly help it, but will give it a go.

https://www.facebook.com/ovoenergy

 

Personally i find the Twitter feed gets a lot quicker response than Facebook

If you send a direct message include your name, address, account number, date of birth to pass security.

The staff their have access to your account

You also get a good date, time and named person audit trail with a twitter direct message. 

Why is so difficult to make contact with OVO have tried ringing put on hold not put through wrote a letter four weeks later still no response email messaging unavailable 

Taking the money DD OK ! but don’t want to talk to their customers ……

VERY VERY POOR CUSTOMER SERVICE     FOR GODS  SAKE GET YOUR ACT TOGETHER

Userlevel 7
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Hi @Alacrity170 ,

What was it you wanted to talk to OVO about? Live Chat at https://help.ovoenergy.com is open now and might work

We have become frustrated with our account page on line it doesn’t show our electricity usage and the gas usage shows occasionally more annoyingly OVO are quick enough to take money but are providing poor customer service when it comes to communication. We have been customers for a number of years and service has always been good but service at this time has been absolute rubbish.

 

Userlevel 7
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Please post photos of your meters. I might be able to figure out why that’s not working.

Who are you? do you work for OVO ? It’s not the meters it’s the web page that is not showing electricity usage 

Userlevel 7

Hi @Alacrity170 and thanks for posting on the forum. 

 

This is a customer forum, and blastoise is a customer. I work for OVO, but this space isn’t the place to discuss OVO account specific issues. I can see you’ve outlined having difficulties talking directly to OVO which I’m sorry to hear about. As blastoise mentioned, you’re able to use web chat today till 6pm here.

Userlevel 7
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Hi @Alacrity170

Just building on the good post from @Tim_OVO

You can raise a complaint if you wish

https://www.ovoenergy.com/feedback

You can also post feedback on the OVO Trustpilot site

https://uk.trustpilot.com/review/www.ovoenergy.com

How do I speak to someone who is actuallyin the UK and not in South Africa. During my phone call this morning I waited  17minutes and 35 seconds and when I eventually got through I had great difficulty in understanding th person on the other end of the phone line. I asked her to give me a number so that I could speak to a UK person and the number she gave me was the same number on which I had contacted her!!!! I need a number where I can speak to someone who is UK Based

Userlevel 7
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If you’re trying to call OVO, their customer centres are all in the UK. Boost may be different 

OVO contact methods are

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

Thanks BPLightlog for your answer. I’ve been on to live chat and haven’t had any real satisfaction from them.

Userlevel 7
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Thanks BPLightlog for your answer. I’ve been on to live chat and haven’t had any real satisfaction from them.

Ok. I hear from others that the Twitter feed is usually quite responsive. Having said that, Mondays I’m told are often very busy. You obviously need to dm and provide your personal details but the team there should be able to access your account. 
(No one here can as it’s a public forum, mostly populated by other customers like me)

how to a create an account

Userlevel 7
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Hi,

That’d be https://switch.ovoenergy.com :)

I have spent hours with time being wasted trying to get through OVO.   Eventually, got rhough to the call centre, they told me to call hello@ovoenergy.com    

But this is not true, as the email reply I get is

Thanks for getting in touch. At OVO, we always want to make sure our processes work best for you, so we’ve updated our contact channels. Unfortunately, the email address you contacted isn’t available any more.

 

 

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