How do I contact OVO Customer Services if I need some help?

I have not received a pin for the account therefore I can access my account 

From were l fawned PIN

Hi @Hayan ,

Please talk to OVO Support about this via Live Chat at https://ovoenergy.com/help or calling 0330 303 5063.

Thanks

Hey @Hayan,

Are you pay as you go or pay monthly? Have you just moved into a property supplied by OVO? Are you trying to access your account via the App or Online Account. 

When my 1 year fixed plan expired in April, I was expecting to change to the Simpler Flexible Plan but now find that I’m on a 2 year fixed plan.  How can I change this?

If you get in touch with customer support, I’m sure they’ll be able to advise. 
 

There’s also an online chat facility (within hours)

https://www.ovoenergy.com/help

Hi @SharonGiles,

Our forum volunteer has already given some good advice here. As we’re unable to access your account via the forum, it would be best to contact our Support team so they can look into this for you.

Please let us know if you have any problems getting through to the team.

Everytime I ring the 0330 number it's saying they're having problems with their network so I can't get through. Been like this for 2 weeks! Any other number I can ring to get through to a pay monthly number?

@susiep0  Use Live Chat via https://ovoenergy.com/help .

I have used the live chat and entered all my details… at the end they say please ring the number provided to speak to a representative 

I test the phone system on a regular basis, it seems to be working fine.

Well it's a shame I can't send a recording of the message I'm getting while trying to ring

I’m afraid it has to be that way - otherwise certain nefarious users would try to upload malware. It’d also be an absolute headache to moderate and ensure folks didn’t post personal info or sneak other bad stuff through. It’s ultimately for the best that file uploads are disabled here.

Only trusted users have that ability.

Hi @susiep0,

I’m sorry to hear you’re experiencing this. This is unusual.

Could you try calling the number again with your number on private?

If you type the word “agent” on webchat the bot should confirm your security details and pass you through to an agent.

Please keep us updated with how you get on.

I wish to go Paperless !

Please sort as soon as possible

@Rowan Temple you will either need to wait for the communication or get in touch with customer support. No one here can access your account being a public forum

Hi @Rowan Temple,

Please get in touch with our Support team who’d be able to help with this. As our forum volunteer has mentioned we’re unable to access your account here to do this for you I’m afraid. 

Let us know if you have any issues getting in touch.

For various reasons, I can only submit meter readings via a live chat with an adviser. You have to go through the bot first. This has generally been relatively uncomplicated. However, on the most recent attempt, several conversations were spontaneously terminated by the bot. I was only able to access a human after giving a false answer to a question about pay as you go meters. Anyone else getting this??

Yup, tried that. It asks you if you want to speak to an adviser, you say yes. After a couple of further questions, it terminates.

Mmm, that sounds like it is putting you through; but then for some reason the connection either isn’t connecting or is immediately dropping out.

I’ll ask backstage if they can get someone to take a look at it.

In the meantime can you not telephone to give the readings?
(I assume your issue is with submitting them online?)

I’m sorry to hear you’re having issues ​@Confounder, are you able to take some screenshots (ensuring that you don’t include any personal information) & i’ll flag this internally. 

In the meantime you can use another method to contact our support team:
 

Social Media

• You can private message us on Facebook or on X or Instagram with the handle @OVOEnergy

• Again, you’ll need to answer security questions, including your full name if you use a different name on social media to the one on your OVO account. Please remember not to post your personal information in public posts on any of these platforms.

Call us

• Our Pay Monthly number can be found in the Help Centre, and our Pay As You Go contact number can be found here.

Hey ​@Confounder, 

I've sent you a private message requesting your account number. I've also shown your thread to the bot's development team. They've run success checks to see if anyone else has been impacted and have observed completed actions through the automated service within the last 24 hours. Hopefully, your account information will help us identify where issues are occurring.

Emmanuella -- thanks, I’m afraid I don’t have relevant screenshots

Chris -- have replied to your message

Thanks.

I contacted your OVO’S digital assistant 19/08/2025 to arrange an appointment for the visit of an engineer

Unfortunately before I could confirm the date my computer played up .I would like to check we got the date correctly before this happened.

Name  Jeanette Roberts

*edited by moderator*

Please confirm this is correct.

Many Thanks