How do I contact OVO Customer Services if I need some help?

You’ll need to get in touch with the Support Team as we don’t have access to accounts here at the Forum. Check out the details and links below for the contact details you need.

If you’re pay monthly the contact details are as follow:

Phone: 0330 303 5063 

(Opening hours are Monday to Friday, 9am to 5pm)

Webchat: Chat with us

(Opening hours are Monday to Friday, 8am to 6pm,

& Saturdays, 9am to 2pm.

For all other contact methods, check out the full topic below:

SignVideo is a free service that connects British Sign Language (BSL) users to our advisers through an online interpreter. Their opening hours: are 9am to 5pm Monday - Friday.

Collections Team

Collections can be contacted by webchat from 8am-6pm Monday to Friday and 9am-2pm on Saturdays. You can also contact the team by phone on 0800 0699 9831 from 9am-5pm Monday to Friday. For more without contacting the team, check out the payment support tool page here.
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Got a complaint? 

You can raise a complaint by contact Customer Support, you can find out more about our Complaint Procedure here.

There’s lots you can do yourself on the app and online account
 

 There’s lots of things you can do yourself on your online account. Give it a go and if you’re not sure, find out more via our online account tutorial collection here:

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone. See OVO’s guide on our app here. 

If you want to start a switch to OVO or you’ve just moved into a property that we supply, you can get the ball rolling with setting up an account here (it’s the same page but it will work for both. 
 

Need some more information about something? We’d recommend OVO Help for guides and tutorials, or this forum, where we have thousands of topics about all sorts of energy questions. See this dedicated page for someone new to the forum. 
 

How to get in contact about my OVO Pay As You Go account