Update:

OVO finally noticed my meter was set incorrectly (likely due to no money reaching then).

They've set my meter back to Prepayment with a credit of £30. (I have not used £35 worth of gas, I have used £16 at the most.)

Am I liable to pay for what was used during a service mode I did not agree to? Regardless the answer, I am still missing a good chunk of my actual credit. 

Can anyone recommend a different provider? I'm actually done with OVO at this point. 

Hi @Polites,

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

I have not received a pin for the account therefore I can access my account 

From were l fawned PIN

Hi @Hayan ,

Please talk to OVO Support about this via Live Chat at https://ovoenergy.com/help or calling 0330 303 5063.

Thanks

Hey @Hayan,

Are you pay as you go or pay monthly? Have you just moved into a property supplied by OVO? Are you trying to access your account via the App or Online Account. 

When my 1 year fixed plan expired in April, I was expecting to change to the Simpler Flexible Plan but now find that I’m on a 2 year fixed plan.  How can I change this?

If you get in touch with customer support, I’m sure they’ll be able to advise. 
 

There’s also an online chat facility (within hours)

https://www.ovoenergy.com/help

Hi @SharonGiles,

Our forum volunteer has already given some good advice here. As we’re unable to access your account via the forum, it would be best to contact our Support team so they can look into this for you.

Please let us know if you have any problems getting through to the team.

Everytime I ring the 0330 number it's saying they're having problems with their network so I can't get through. Been like this for 2 weeks! Any other number I can ring to get through to a pay monthly number?

@susiep0  Use Live Chat via https://ovoenergy.com/help .

I have used the live chat and entered all my details… at the end they say please ring the number provided to speak to a representative 

I test the phone system on a regular basis, it seems to be working fine.

Well it's a shame I can't send a recording of the message I'm getting while trying to ring

I’m afraid it has to be that way - otherwise certain nefarious users would try to upload malware. It’d also be an absolute headache to moderate and ensure folks didn’t post personal info or sneak other bad stuff through. It’s ultimately for the best that file uploads are disabled here.

Only trusted users have that ability.

Hi @susiep0,

I’m sorry to hear you’re experiencing this. This is unusual.

Could you try calling the number again with your number on private?

If you type the word “agent” on webchat the bot should confirm your security details and pass you through to an agent.

Please keep us updated with how you get on.

How do you add ovo to WhatsApp?

I’m not sure it’s active right now. Try OVO’s Live Chat at https://ovoenergy.com/help instead.

Hey @Lewanna68,

Great question and you can reach our colleagues on Whatsapp using the number 0330 175 9695. 

Alternatively, all of our contact options can be found here if you need to speak with Customer Care. 

I hope this helps! 

I wish to go Paperless !

Please sort as soon as possible

@Rowan Temple you will either need to wait for the communication or get in touch with customer support. No one here can access your account being a public forum

Hi @Rowan Temple,

Please get in touch with our Support team who’d be able to help with this. As our forum volunteer has mentioned we’re unable to access your account here to do this for you I’m afraid. 

Let us know if you have any issues getting in touch.