Introducing Charge Anytime - next generation EV charging

Great stuff, thanks for your help Blastoise, much appreciated! 

Abby_OVO wrote:

Hey @AdamJS 

 

Welcome to the Forum

 

Congrats on your new EV!🔌

 

Some of our community members have left some really helpful advice here already for you but I just wanted to add a few things that may also be useful to you.

 

You can view our full list of compatible EVs and smart chargers here, and as mentioned already, we’re always looking to grow our compatibility and add new EVs and chargers so always keep an eye on the list for new additions.

 

• How to set up your smart charger to use it with Charge Anytime Tutorial

• Introducing Charge Anytime - next generation EV charging News

https://forum.ovoenergy.com/my-smart-home-138/why-are-ovo-so-limited-on-ev-smart-chargers-compatible-with-charge-anytime-add-on-10902?tid=10902&fid=138

 

I hope this has been helpful, if you opt to go for a compatible charger, feel free to share your experience with us and for others who may be in a similar situation as yourself.🙂

Thanks Abby! Much appreciated!

Any plans on adding Volvo EX30 to the list 

We’ve only gone & done it !!!

Well Mrs TT has🤭

Only gone bought a BEV 🔋. 

The jury is still undecided if I will I miss having the equivalent petrol or diesel model.

On the plus side, I can make use of charge anytime while I make my mind up,

as all will be compatible with Ovo.

Tom…

There is no specific timeline for if/when a particular EV will become supported. It’s up to the manufacturer to want to play ball too.

Hi @TomThumb,

Congratulations on your new electric vehicle. I’ve given you an EV badge to mark the occasion! 

Cheers @Shads_OVO  

Not got either the car or charger installed yet. But soon.

All being well, we should get the new car by the end of April or very early in May.

No date on the home charger installation.

I know the ohme charger is compatible with ovo’s charge anytime, once it’s installed, 

but as we have only just had the initial survey done on the home electrical supply, time is running short to get the charge point installed in time.

As I’ve no experience as yet to home charging an ev.

A: would there be a preferred smart connection for charge anytime, ie: the vehicle or the charger?

(I’m guessing both will achieve the same thing, but the functionality will vary)

B: if I initially used the car’s smart charging features (don’t know if it has any such thing yet) via a granny 3pin connection?

Could I swap to the chargers (ohme) smart controller with ease once the charger is installed?

Tia

Tom…
 

A: Charger! Always! :)

B: This is possible, but not recommended. Charge Anytime expects the EV to be able to charge at the maximum possible rate at any given time. Granny Chargers rarely provide this, so you may find yourself unable to get a full charge in some cases. If possible, a dedicated EV Charger is always going to be the best option.

C: It should be possible to swap the control from EV to Charger if memory serves. But please get the Charge Anytime team to help with that - they’ll need to do some stuff with magic dashboards before you can connect the Charger, after which they’ll advise on the next steps.

Thanks for the info bud @Blastoise186 

I am hopeful that the charger will be installed before we take delivery of the car, but with my luck of late (all bad🤭) I’m covering all bases

As always: much appreciated of  forum & yourself.

Tom…

Hi, first post so be kind 😁.

Just had ohme Epod installed - charges okay.

Registered charger fine in ohme app, but it didn't like selecting OVO as supplier, so used manual add tariff ok.

Set a short charge by okay.

Ovo app in "my ev" can't connect to charger.

So I ended up deleting acc on ohme app, and unregister for anytime add on.

Re did it all, still same and now no cheap rate.

Ohme said it's because ovo still attached to first attempt account.

How do I make work with OVO properly please?

Cheers 

M

Howdy @Mjf001 ,

The Charge Anytime team should be able to help you fix this. If you ping them an email to chargeanytime@ovoenergy.com , they’ll take a look.

That team works closely with the Forum, so if you give them a link to this thread, they’ll be able to see the discussion here too.

Thank you, I did that and got an automated response saying 3-5 day response time 😔

They’ll be in touch as soon as they can - you might find it’s actually a bit faster though.

If you don’t get a response by this time next week, let us know here and we’ll try to figure something out.

They’ll be in touch as soon as they can - you might find it’s actually a bit faster though.

If you don’t get a response by this time next week, let us know here and we’ll try to figure something out.

A week 😱😲😲

Purely to give the Charge Anytime team a chance to respond. The Forum Moderators have the power to do something faster if they choose to though.

Ok thank you for your time 😊 

Hi @Mjf001,

It looks like one of our volunteers @Blastoise186 has put you on the right path here. I just wanted to share a couple of links I think could be useful to you: 

• How to set up your smart charger to use it with Charge Anytime Tutorial

Ohme OVO charge anytime guide

Let us know if you get things set up and working! 

As far as I can tell the anytime app won't work for me as my car (e208) isn't compatible, hence getting epod charger which is.

You’re right @Mjf001the Charge Anytime app only works with compatible cars from this list. 

You’d complete the setup through the Ohme online process as you have a compatible charger 🙂

Yes indeed I have done all that.

However the standard OVO app said couldn't connect to charger, and won't be getting the special tariff.

So I deleted the ohme settings and tried again. And now even ohme won't give me the special tariff.

Hence here we are.

Ohme say it's because I deleted and it's still tagged to the first attempt.

Full circle.

Is it possible to update on progress with missing EV cars for anytime compatibility? It's been over a year since the issue with connecting to Volvo 2022 XC onwards models was described as being worked on in the background? Cheers

Hey @Mjf001,

I would suggest reaching out to the Charge Anytime team so they can help get this resolved for you. You can speak to them at 0330 175 9678 (option 1 new customers/option 2 existing customers) or chargeanytime@ovo.com. 

Keep us updated if this gets fixed 😊

Hey @BridgendEV,

We don’t have any updates yet as the team are still working with Volvo on making this available. They’ve confirmed that only models up to 2021 are currently supported but hopefully this can be expanded in the future. Once it’s been confirmed we will update all our communications to let you know. 

For now you can use any compatible smart charger from the list to take advantage of Charge Anytime! 

I hope this helps 😊

Can I ask a quick question. I have a Tesla charger at home and my EX30 which is the new EV ( coming soon) besides my current Tesla. I believe both my charger and EX30 are not compatible charger and car at the moment . I am still able to charge it at the normal rate right ( I am assuming I won’t be able to enjoy the 7 pence rate) 

Thanks 

Rama