Why have I lost smart half hourly usage data on Daily usage section of online account?

@SianiAnni wrote:

You mention “held separately within the Comms Hub memory, and retrieved independently by the uSmart software”.  Can @Tim_OVO  or someone check whether my half hourly gas usage is reaching Ovo at all? 

I’ve found a way to check this for myself.

Go to the Month-histogram and click on a vertical bar to open up the Day-graph with its HH readings.

Click the forward arrow to take yourself forward a day at a time.

Quite often you will find that there are days where there’s a lot of HH data, but no bar on the Month histogram for that day.

Once on the Day-graph you can switch between elec and gas too. You don’t need to return back to the Month histogram to do so.

I’m getting the opposite. Bars on the Month histograms for each day in August, September and October (up until yesterday). Paging through the Day histograms, there is gas HH data up to August 19th. Checked each day since then and no gas HH data. That’s no gas HH data for 50+ consecutive days. It’s not intermittent, it’s not the odd day’s worth or few hours missing. It has stopped! 

Wowza @Jequinlan keen to hear how this lands in the vast API topic…. you might be a popular guy by the end of the week 

Thanks @SianiAnni this is really helpful. You seem to be in the same camp as @Jequinlan - meters communicating but HH readings not possible. 

Let me raise this scenario with our developers to see if it's a known issue with a known solution. I WILL BE BACK as they say 

I’ve logged it with the support team @Tim_OVO .

I just posted this comment (below) on a related topic and wanted to share here:

“I had a meeting with @Transparent yesterday (I still need to see your latest post on your usage graph, it’s on my list), where we discussed the online account usage graphs, changes being made by developers, forum members providing examples of issues, and the disconnect between the two. I will do my best (either today or early next week) to propose closer cooperation to allow issues, changes and causes to be linked together more effectively. 

In the meantime, we have an update for users of the online account on their mobile:

Billing platform mobile usage display

Members on our latest platform (90% of members) accessing online accounts via mobile phone will now see one vertical chart displaying their consumption on the Usage page. This has replaced tables and graphs. You can switch between gas/elec and kWh/£ on the chart with the Energy Settings toggles

You’ll still be able to view comparisons between months and years as a table using comparison buttons below the chart.

This is being rolled out gradually so some members may still see the old version. 

@Tim_OVO I still have no half hourly gas usage data since Wednesday 19 August. It’s 26 days since I first posted this issue on this forum,  and 20 days since I raised it with support, and I haven’t heard anything after acknowledging receipt of my issue. I’m guessing that no-one at Ovo as managed to understand the problem yet, let alone been able to fix it. 

Hi @SianiAnni - I was pondering this issue with @Tim_OVO yesterday afternoon.

I’ve concluded that there is more than one technical issue which causes so many of us to have faulty gas-usage data.

However, these issues could be in different places and may be interacting

• software in the gas meter
• software in the Comms Hub
• the uSmart software which OVO licenses to communicate with DCC
• the new Billing System software

So there seems little point in just having the Orion Dev-Team trying to analyse what we’re reporting. They have no idea when the meter manufacturer or OVO’s own Smart Meter engineers make changes to our on-site firmware of course.

This means we’re all working in the dark.

I have again asked @Tim_OVO if we can have a small symbol somewhere on our online Usage-pages which can be clicked to show us the current software version numbers and the date of the last upgrade to that version. This must be done for all the relevant locations where the gas data might be getting blocked/mangled.

Thanks for the update @Transparent.

I don’t know if I mentioned this before, but it’s possible that it’s relevant.

I have given Carbon Co-op permission to access my energy usage data, via 3nergy. The Carbon Co-op graph (below) and download also show no gas data after Wednesday 19 August.

I’ve kind of lost track of the communication path between my meter and OVO although I know that it’s different for half hourly data v daily.

Through another Carbon Co-op project I am also logging electricity usage directly from the meter into an emoncms database.  Unfortunately gas data couldn’t be collected and logged in the same way (pulse meter?).  

I’m guessing that this only indicates that the problem is unlikely to be internal to Ovo, but that still leaves meter, uSmart interface. I’m not sure I know where the Comms Hub sits in the communications path.

And from where do Carbon Co-op pick up this information?

From the Data Communications Company?

Or from the Energy Supplier (OVO)?

I believe this should have been stated in the agreement you’ve made with them.