Why have I lost smart half hourly usage data on Daily usage section of online account?

Hi @SianiAnni  can you see daily usage? It will help us diagnose the issue.

Hi @Jequinlan, as I said, the Month tab shows daily breakdown for gas, but Day tab just says “No gas data available”. I have to go back to 18th August to see half hourly gas data. Half hourly electricity usage is displayed. I have a SMETS1 meter which has been ‘upgraded’, and have been tracking Ovo data for several years, including when we were being shown those lovely graphs with, I think, 5 minute data.  Am I correct in thinking that half hourly granularity of data comes from DCC?  

Interestingly I think I have the same issue. I think @Tim_OVO is aware of this but i cannot locate the right thread.

@SianiAnni can you see the addition I added to @Jequinlan’s answer and let me know the results of that smart meter health check, and also if there’s any daily usage (monthly chart). 

Any change with you and half hourly usage @Jequinlan? 

@Tim_OVO  My SMETS1 Secure Smart Meter Health Check:

1. MPAN number of meter still matches that in my Ovo account.
2. WAN connection - 2 to 3 flashes
3. The HAN is not connected. It was not useful after the first week, so it has been put away.
4. The meter was commissioned and was working as expected until 18 August 2020.
5. Gas meter showing a reading. 

Hi @SianiAnni - you’ve been ever so quiet for a long time. Hope you’re OK?

@Tim_OVO- do you see the problem with the SMETS1 meter health-check not stating what flash-rates are “normal”? I mentioned this just an hour ago over here. SianiAnni has quite properly reported “2 to 3 flashes” whilst none of us know what this means!

We don’t even know over what period the reported flashes occur.

The HAN is not connected.

That’s the IHD not connected.

The HAN is still operational because the gas meter is using it!

And @SianiAnni we’re discussing the anomalies of the Usage-data here on the Topic about Online account daily usage feature.

Just because the histograms sometimes report “No gas data available” in the Half-Hour sub-page doesn’t mean that a reading hasn’t been collected for the daily total - and vice versa.

It seems that these readings are held separately within the Comms Hub memory, and retrieved independently by the uSmart software which delivers them to OVO.

Hi @Transparent, yes I’m fine thanks, just got incredibly frustrated that I couldn’t  access my Ovo usage data and feed in to other monitoring streams (a csv file would be better than nothing, but an api to automatically log would be preferable!), so decided to forget about it all for a while.

But I’m hoping to have some more retrofit done on my house soon, and was really hoping that I could pick up the monitoring, to get an idea of before and after performance. But when I went to have a look at my gas usage, now that heating is on every day, I found nothing in the Day display since August 18th. So my problem isn’t that there are gaps, but that it stopped mid August and never restarted. Something along the food chain needs a restart, but what? You 

The health check for my Liberty meter says WAN flash rate of 1 flash every period is a poor signal, while 5 flashes in a period is as good as it gets. And the period is around 5 seconds. If you get more than one flash then a gap, it’s easy enough to deduce the period. So although my signal’s not great, there is definitely a signal.

You mention “held separately within the Comms Hub memory, and retrieved independently by the uSmart software”.  Can @Tim_OVO  or someone check whether my half hourly gas usage is reaching Ovo at all? 

@Tim_OVO sadly. Its not working!

.. still.

Interesting its ALSO stopping my ability tonsee the energy apotlights on the app!

@SianiAnni i have great news about being able to download data. I am about to publish in a day or so a windows app that allows you to download ALL the account data usage for gas and electricity into an easy file!!!

Thanks! Sounds promising. Will certainly take a look at it.