Why have I lost smart half hourly usage data on Daily usage section of online account?

Carbon Co-op get data via 3nergy from DCC. The agreement is with 3nergy.

Thanks @SianiAnni - are you on SMETS1 or SMETS2 meters?

@Tim_OVO- this is hugely significant information. Please notify both Ben S and the Orion Dev-Team of what @SianiAnni has just posted here.

If something is occurring on-site which prevents gas data getting to DCC, then this needs checking first. Note also that she’s in Northern Territory . This may or may not be significant, but we need to amass all possible evidence on the table before starting to build the jigsaw.

SMETS1 Liberty EG4v 10 SECURE. I can’t remember when the SMETS1 software upgrade took place, but I have half hourly data going back to April 2018.

Great. Thanks. It was installed as a SMETS1

So @Tim_OVO the date of 19aug20 needs checking with Ben. This is very soon after the start of the migration process for Secure meters (30july20). I thought OVO were going to do all the customers on PSR first.

When did Secure themselves download the SMETS2 firmware into this meter?

When did OVO start the migration to the National Smart Meter Network?

Hi Guys,

Our hh readings have also dropped off since 19th August. I spoke with the support team over a week ago who said that someone would be in touch by email which hasn’t happened yet. 
 

I’m fairly sure we’ve got a Secure smart meter too. 
 

I miss the live usage data but the hh usage was just about enough to check on the heating/hot water usage.

whilst I’m sure adding to an existing post probably isn’t the most ‘correct’ way of adding this I’m hoping this might be able to add information to the existing issue in the one place. 
 

Is there any idea when the hh data might start to re-appear?

here’s in hope and many thanks in advance!

Rich

Welcome to the forums @RichH !

Could you fill out your profile for us please? That will help speed things up for us in the future. :)

I’m more than happy to double check what meters you have. Would you be OK to snap a photo of both your electric meter and gas meter for me? Please make sure you can get the entire meter in and that the text on it is clear. I can then check what you’ve got.

As for the issues with getting the usage data to show up on the account. I’m afraid there’s not been any official updates on that issue yet, but it’s something I will definitely try to get Tim to chase up when he’s free.

If your In-Home Display (IHD) is working correctly, you might also be able to pull the half-hourly readings from there as well, since it’s connected directly to your meter via the Home Area Network (HAN). But please be aware that your gas meter won’t be pushing updates through as often as your electricity meter, since it needs to conserve the battery for as long as it can.

Howdy @RichH ,

I just wanted to check in with you and see how things are going? Did you still need help with your query?

If you do, please feel free to give us a shout here and we’ll catch up with you as soon as we can.

Thanks

Still not had any update from the support team. Any updates from anyone on here? 

Welcome back @SianiAnni .

I’ve not heard anything myself, but this is on my list of threads to ask Tim to chase up as soon as he’s able to. Sorry to have kept you waiting.