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SianiAnni
Rank 4
SianiAnni
Rank 4
October 11, 2020
Solved

Why have I lost smart half hourly usage data on Daily usage section of online account?

  • October 11, 2020
  • 275 replies
  • 4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day.  Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

 

 

    Best answer by Tim_OVO

    Updated on 14/09/23 by Abby_OVO

     

    Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

     

    We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

     

    It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

     

    SMETS1 Secure Smart Meter Health Check guide

    SMETS2 Smart Meter Health Check guide

     

    They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

     

    Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

    275 replies

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    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    September 26, 2022

    Hey @SarahH,

     

    Welcome to the OVO Online Community.

     

    I have just responded to this issue on a similar thread you commented on: 

     

     

    Certainly seems like an OVO issue, I'm sure it’ll get resolved as soon as possible. In the meantime @Jeffus has some good advice.

     

    You can see the daily reading are at least smart rather than estimates which is good by looking at this page. 

    https://account.ovoenergy.com/meter-readings/history/electricity

     

    I’ll keep you posted if I get any updates from OVO’s side.

     

    Hope this helps. 

    Renewable Energy? Big Fan.
      F
      Newcomer
      FionaB
      Newcomer
      September 26, 2022

      I have a similar problem. 20th Sept 2022 is the last day I get the daily (half hour) info. I still get the totals for each day. This is for both gas and electricity. I have an older smart meter, but up to now the data has been coming no problem.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        September 26, 2022

        Hey @Jeffus and @rjsimmonds,

         

        Sorry for the issues you’re having.

         

        I am getting the same problem. My last 30 min readings were 21st September.

         

        Any update on this?

         

        If it doesn’t resolve itself it might be worth contacting Support so they can do a software update? This seemed to work for @Betty. 

         

        Hope this helps. 

        @Emmanuelle_OVO 

        Still the same issue with OVO but not 3rd party apps. I will hold off contacting support as i am sure they have plenty of work on and i can wait.

        Given it is impacting quite a few people perhaps there is a one fix that will help everyone at the same time? 

        Stormygale
        Newcomer
        Stormygale
        Newcomer
        September 27, 2022

         Since 21st September I've not had any daily 30min usage stats although there are day stats/month. 

        Is this a known issue across the system or are we the only ones affected?

        Results are the same across the app & my dashboard.

         

        Mick

        Mick
        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        September 27, 2022

        Hey @Jeffus,

         

        Sorry for the issues you’re having.

         

        I’ve reported this to @Tim_OVO and we are keeping a record of everyone that has this same issue on the Forum. 

         

        I’ll be in touch with any further updates on this topic!

        Renewable Energy? Big Fan.
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        September 27, 2022

        Hey @Jeffus,

         

        Sorry for the issues you’re having.

         

        I’ve reported this to @Tim_OVO and we are keeping a record of everyone that has this same issue on the Forum. 

         

        I’ll be in touch with any further updates on this topic!

        Good idea. I just checked the Bright app again and all the 30min data is fine, so for some reason OVO stopped displaying the data on the 22nd (all was fine on 21st) for some of us. Screen shots in case it helps. 

        I see there are people on the ovo twitter feed raising the same issue. 

        juliamc
        Rank 20
        juliamc
        Rank 20
        September 27, 2022

        @Jeffus Thanks for posting that screenshot - I’ve been wondering how to monitor my electricity usage on the phone, without waiting a day to see the results on the MyOVO. That looks like the perfect thing. Obv I’m a smart meter fan, I don’t know why they have such a bad reputation.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        September 27, 2022

        @Jeffus Thanks for posting that screenshot - I’ve been wondering how to monitor my electricity usage on the phone, without waiting a day to see the results on the MyOVO. That looks like the perfect thing. Obv I’m a smart meter fan, I don’t know why they have such a bad reputation.

        The Bright app will refresh quite often during the day if you refresh the screen, sometimes displaying all the 30min readings for that day so far.

          R
          Newcomer
          rjsimmonds
          Newcomer
          September 27, 2022

          Hey @Jeffus and @rjsimmonds,

           

          Sorry for the issues you’re having.

           

          I am getting the same problem. My last 30 min readings were 21st September.

           

          Any update on this?

           

          If it doesn’t resolve itself it might be worth contacting Support so they can do a software update? This seemed to work for @Betty. 

           

          Hope this helps. 

          Nothing yet. When I get a day off work I’ll give them a call.

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            September 28, 2022

            Hey @Stormygale,

             

            Sorry for the issues you’ve had.

             

            It seems this issue is affecting a number of our customers right now. See my response in this similar thread:

             

             

            This issue should hopefully be resolved soon, if I get any updates I'll post in the thread. 

             

            Hope this helps.  

            Renewable Energy? Big Fan.
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