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SianiAnni
Rank 4
SianiAnni
Rank 4
October 11, 2020
Solved

Why have I lost smart half hourly usage data on Daily usage section of online account?

  • October 11, 2020
  • 275 replies
  • 4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day.  Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

 

 

    Best answer by Tim_OVO

    Updated on 14/09/23 by Abby_OVO

     

    Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

     

    We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

     

    It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

     

    SMETS1 Secure Smart Meter Health Check guide

    SMETS2 Smart Meter Health Check guide

     

    They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

     

    Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

    275 replies

    Show previous replies
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    September 28, 2022

    @Stormygale if you want to see the readings in the meantime while OVO fix the issue you can use one of the ofgem regulated 3rd party apps. For example the Bright app.

    https://www.glowmarkt.com/

    It is free. All the 3rd party apps are working fine. 

    W
    Rank 2
    waiwurrie
    Rank 2
    September 28, 2022

    All ½ hour readings are back - including the ones that were missing

     

    Thank you OVO

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      September 28, 2022

      Mine have been gradually coming back, they are all there now

       

        Stormygale
        Newcomer
        Stormygale
        Newcomer
        September 28, 2022

        Just confirming all the missing stats have returned.

        Thank you for sharing the 3rd party apps. Will be good to have a fall back with the fourth coming changes. 

         

         

        Mick

        Mick
          J
          Newcomer
          jennyp19
          Newcomer
          September 29, 2022

          Pleased to see they’re back

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            September 29, 2022

            Mine have also been fully rebuilt and have worked fine since. It’s kinda handy that the meter keeps a copy of the data, so it’s literally just a case of grabbing it again most of the time. :)

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              Emmanuelle_OVO
              Retired Moderator
              Emmanuelle_OVO
              Retired Moderator
              September 29, 2022

              Hey @rjsimmonds,

               

              Is this resolved yet?

               

              Just checked back on this similar thread and other forum members are advising this is resolved for them now.

               

               

              Fingers crossed! 

              Renewable Energy? Big Fan.
                eezytiger
                Rank 2
                eezytiger
                Rank 2
                September 29, 2022

                My half hourly readings ceased after 20th September. I had an online chat session with George and the following day my history started backfilling, but it took a few hours, maybe a day, until my readings were fully caught up. Now everything is back to normal. I guess the  OVO hamster needed feeding.

                As others have reported, Bright and also Loop were reporting the half hourly numbers, so clearly this is/was an OVO problem.

                  P
                  Newcomer
                  Paulst955
                  Newcomer
                  October 5, 2022

                  On the usage page on the OVO web-page I can no longer see hourly use of gas and electric can see  monthly and yearly, just hourly does not work. Am I alone on this or is everyone else affected.  Thanks Paul

                  Edit its the daily usage which shows hours that’s what i mean.

                  Paulst955
                  eezytiger
                  Rank 2
                  eezytiger
                  Rank 2
                  October 6, 2022

                  There are at least two other discussions already on the same topic. Basically, meter readings all started to go a bit wobbly on 1st October (for some people) and haven't properly recovered since. Personally my meter readings have resumed, but it looks like they are not back filling the gaps and the daily/hourly figures are just plain wrong for a few days.

                  Maybe they will straighten things out eventually. Maybe they'll just leave a mess, as things stand right now, and move on. I've reported in detail the errors in my own data. I hope they can sort it out.

                  Show more replies
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                  OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

                  OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

                  OVO (S) Gas Limited is part of OVO Group Ltd