Why have I lost smart half hourly usage data on Daily usage section of online account?

Forum|Forum|5 years ago
October 11, 2020
275 replies
4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO

Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

SMETS2 Smart Meter Health Check guide

They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

Show previous replies

Jeffus

Rank 20

Same for me.

Working on Bright and Loop but not on the OVO app, so definitely looks like an OVO issue.

Jeffus

Rank 20

Same issue for me

Works fine on Bright and Loop, but not on the OVO app, so looks like an OVO issue

jennyp19

Newcomer

Same thing is happening to me.

rjsimmonds

Newcomer

It’s the same for me - and exactly the same date that this started.

Jeffus

Rank 20

You can see the daily reading are at least smart rather than estimates which is good by looking at this page.

https://account.ovoenergy.com/meter-readings/history/electricity

rjsimmonds

Newcomer

I am getting the same problem. My last 30 min readings were 21st September.

Betty

Rank 2

Eventually despite previous attempts I did speak to someone at Ovo who understand the problem and reset the settings and yes they all returned with 30 min readings and etc.

Finally the problem was resolved

GwenllianP

Newcomer

Thanks for this useful thread. 🙏

My half hourly usage became unavailable just after 00:30hrs on 22nd September 2022. I replaced the batteries in my device that's linked to my smart meter but having read this forum thread, feel that my older smart meter requires a software fix.