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Why have I lost smart half hourly usage data on Daily usage section of online account?

Forum|Forum|5 years ago
October 11, 2020
275 replies
4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO

Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

SMETS2 Smart Meter Health Check guide

They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

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waiwurrie

Rank 2

Me too @SarahH . For the last year or so all has been OK. Last couple of days I get

“Looks like we couldn’t find some of your usage data

We’re missing some data for the selected unit, try another unit or period of time”

Daily meter readings (gas and electric) are getting through and shown as “Smart” on the readings tab so I am guessing it is not a comms problem.

IHD is fine

Anyone else having this issue? Next steps?

nealmurphy

Newcomer

Hi, to try and narrow down what's causing the issue can you see if the readings are showing on third party apps such as Bright? This gets the usage data from the DCC system so will help determine how far your data is getting.

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SarahH

Newcomer

Thanks nealmurphey I've just downloaded Bright, but need to wait to be verified now.

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SarahH

Newcomer

It is interesting that it the issue is with both my gas and my electricity readings and that I can still access daily readings.

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SarahH

Newcomer

Hi, to try and narrow down what's causing the issue can you see if the readings are showing on third party apps such as Bright? This gets the usage data from the DCC system so will help determine how far your data is getting.

Ok, I've managed to find our old pipit and half hourly readings are showing on there. I guess that doesn't take it from the DCC system though?

I'll need to wait to be verified by Bright. Thanks.

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SarahH

Newcomer

Apologies for having started a separate thread on this. I didn't see this one. I too have the same issue. Lost half hourly readings for both meters two days ago.

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waiwurrie

Rank 2

Hi, @nealmurphy

Bright app shows my half hourly data for both gas and electricity for yesterday and a bit electricity (1st hour or so) for today. Ovo shows no ½ hour data for yesterday saying

“Looks like we couldn’t find your usage data

We’ll take a look at this shortly, please try again later.”

I know Bright struggles to be completely up to date in the past

Cheers