Why have I lost smart half hourly usage data on Daily usage section of online account?

There are a few free 3rd party apps for android and apple phones that many of us use.These companies can legally access your  smart meter data if you give them permission. Links to one of the apps, you don't need to buy any of their separate devices.

https://glowmarkt.com/

​​​​​You will then be able to see if the Bright app is seeing anything different to OVO. It can be a useful check if you think there is a problem with OVO itself or elsewhere. 

This is another company with a free app

https://loop.homes/

Here you can see the loop app displaying the 30min readings for electricity for me for example. You can also see daily and monthly figures. 

Thanks for the info everyone.   

30mins reading - Its Back !! 

I rang Ovo again yesterday about the issue with the large credit showing mid May and loss of 30 min readings on gas and electric,  3rd time lucky  I  actually spoke to someone who seemed to immediately understand the issue.  

We have a 1st generation smart metre installed under the stairs , the latest version is 2nd gen.  Apparently when software updates are installed the 1st gen can develop blips.  She offered to install the 30 min reading again and said it might take 24 hour to show.   Just seen that its up and running again!  This is really helpful to me as I can see which heaters are more cost effective between gas and electric standalone.   I also have the Tado Smart radiator system with TRVS and can set up different schedules for each rad.  As I have a couple of paying guests I can ensure there is never a rad on when the room is unoccupied.      Coupled with the Ovo Ap  I might be able to make more savings.  

Thanks for all the comments, much appreciated.

That’s great , mine is similar no 30 min reads on gas .Have monthly and yearly but says no smart meter on gas ..Electric is fine . Strange.

Possibly ring them and find out which generation   Smart metre you have and if they can reset it.  

I will do . I have smets 2 meters. Thanks for advice .

All sorted today thanks so much . Really rate Ovo customer service. So glad I joined Ovo. 

This has happened again. I've raised a case with Support. Surely it's the same issue (toggle)? Very annoying!

Hey @amackayj,

Sorry for the issues you’re having with the Online Account.

Thank you for posting in this thread. If we get lots of contact about it, then we can assume it’s a wider issue affecting the online platform. I haven’t heard anything today from OVO about issues with the usage graphs.

Keep us posted with how you get on! 

The past couple of days I can no longer access half hourly readings on either the website or the app. It has been fine until then. The daily figure is available, but shows now as grey and unclickable.

I've been using them while I get used to our solar panel usage. They will also be really useful when we put our gas central heating on and play with getting the most out of our new tado trvs.

Is this a temporary blip? Is it an issue just with us, or a widespread issue?

I’ve also noticed that we haven’t been able to get a recommended payment amount for our dd on the website either.