Smart meter In-Home Display (IHD) has stopped showing cost of gas used but will show amount in KWH. How can I fix it?

Hey there @Keith2375 !

Please could you show us some photos of your Smart Meters and IHD? I have started to build up a possible theory but I could do with knowing what you’ve got to see if it holds true or not.

Thanks! :)

Hi

I unplugged the IHD yesterday intending to move it nearer the meter but forgot about it. The IHD battery ran down and this morning I plugged it in and it has started to work normally, again! I guess it just needed rebooting!

Yay! It’s amazing how often that trick works.

Glad to hear it’s all fixed up. If you get stuck again, we’ll be right here. :)

I have had new meters fitted in February because my last provider said they were out of date.

after waiting for them to get my hd working then being told my hd was not compatible I told them were they can stick it!!!!

My Hd is still not working (PLEASE NOTE)

I have done all the suggestions on here an other sites but no joy

I read about the Samsung thingy but can i get a pc version?

Thanks

Hi @todick ,

Probably the easiest way to get usage data from your Smart Meters on a PC would be via your supplier’s web portal, such as MyOVO. There’s also other ways that may work in some cases, but they require more technical skills. @Simon1D for example has a Python script he’s been working on that attempts to use OVO’s APIs.

There’s a Chameleon Integration with Samsung SmartThings that may work, but it’s not an official OVO offering and you’re limited to community based support. It seems there’s a possible way to use it on Windows 10 and Windows 11 as well, based on this support article I found. https://www.samsung.com/us/support/answer/ANS00088943/

Hope this helps. If you could show us some photos of your meters and IHD as well, we might be able to offer advice to get it working.

I'm about to return to using the python script that @Blastoise186 mentions, to update the local copy I keep of all the smart meter data ovo have of mine.

As it happens, and in connection with another little project, I learned how to do the very standard thing of bundling up a python script into a form that works with pip install.

It would be worth my putting those things together, and making a tidier version of the python script available on GitHub. In a form that people could conceivably download and use, without too much trouble.

At least if they're already comfortable looking at a python prompt on their pc screen...

Anyone one else having trouble with smart meter IHD6 reading failure. Gas reading shows ---- on cost setting only. Talked to OVO they stated leave for 24 hrs switched off, then switch on, while we fix problem. True enough problem fixed. 1 day layer problem back.

Hi @RLG and Welcome to the OVO online community,

Sounds like you’re having a similar issue to the one  @Keith2375 experienced recently - In this case a simple re-boot of the device (switching off and on again) managed to fix things - although it sounds like you may have already tried this approach. In which case it could be that there’s a deeper issue (perhaps with the communication of your smart meters themselves) which is behind this. Have you logged in to your online account or OVO app (download for Android or iOS) to check whether the usage data here is also affected?

If so it might be worth reaching out to our Support Team again - They may advise you carry our a smart meter health check to help diagnose the issue. Check out our guide to these checks for your meter type below:

SMETS1 Secure Smart Meter Health Check

SMETS2 Smart Meter Health Check

Hope this helps get to the bottom of things - do pop back with an update or if you need any more advice. We’re always happy to help here where we can! 

I did do a power off and 3hrs later a power on. Normality restored. I can't say its a communication problem between devices. All readings were displayed correctly except for gas usage in £. History also correct for gas and electric on App for all features.

Thanks for speedy reply