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Rank 1
john_and_chris
Rank 1
October 17, 2021
Solved

Just had smart meters installed - Why are my gas costs showing on the In-Home Display so huge?

  • October 17, 2021
  • 17 replies
  • 2797 views

I had a smart meter fitted 2 days ago for electric and gas, the IHD shows the electric ok, but the gas side either says ‘waiting for data’ or the gas flame and the price per hour of £32907.60 ( or similar huge amounts) !         the signal is strong

 

Best answer by Jess_OVO

Updated on 19/07/24 by Shads_OVO

Hi @john_and_chris and Welcome to the OVO online community,

 

A great question to ask about some pretty wild figures you’re seeing on your new smart meter In-Home Display. Think our community IHD expert, @Blastoise186 has covered things pretty well with this one:

 

 

To me, I suspect the gas meter is probably still setting itself up and doing things like firmware updates and self-testing before it fully comes online. It can only check in roughly every 30 minutes during a heartbeat, so it can take a little while to get that completed. Keep an eye on things over the next couple of weeks and it should start to settle down.

 

We’d usually expect the tariff information of your IHD should be set-up within 6 weeks of getting the meters installed so worth keeping an eye on things as hopefully things will correct themselves (with no impact on your actual billed charges). There’s more advice on this here:

 

 

Hope this helps put your mind at ease - Have you checked the usage information showing on your online account or OVO app (download for Android or iOS) yet?

17 replies

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Rank 2
Simon1D
Rank 2
November 22, 2021

Yup, there is indeed. The only list I know of that’s in a format for which you don’t need a PhD in Rocket Science to read is the one at https://www.smartme.co.uk/commands.html .

Oooh thanks, @Blastoise186. I think I’ve managed to find the source for that list (which is less than friendly, you’re right, but I wouldn’t have found it without the version you linked to) but which clarifies things.

I’m juggling a few tasks today, but will look more closely at the details when I can fit it in, later on.

 

Simon
Jess_OVO
OVO Staff
Jess_OVO
OVO Staff
November 22, 2021

 

Thought we’d leave things for a while to see if it settled down, but it hasn’t, still keep getting ‘waiting for data’  on both gas and elec,  and huge amounts phr for gas! 

We don’t have an online account so didn’t get a PDF booklet.

 

Sorry to hear that your IHD still isn’t updated with your tariff information and accurate usage info, @john_and_chris.

 

As it’s been over 6 weeks since the meters were installed this might suggest there’s either a communication issue between the device and the meters, or between the meters and OVO. As you mentioned you don’t yet use your online account this might be best raised to our Support Team who can check everything’s up and running as it should be.

 

Worth knowing that if you have an email address registered to your OVO account, you’ll already have an online account set-up. You might just need to request a password reset email by clicking the ‘Set-up account’ button on this page. Your online account gives you great visibility into what’s being received from your smart meters - Check out this great guide which might be useful for diagnosing the issues you’ve spotted with the IHD. 

 

Let us know if this information helps get things sorted - We’re always happy to offer more advice here where we can! :slight_smile:

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E
Newcomer
Ele
Newcomer
November 10, 2022

Had smart meters fitted today … gas wasn’t on the monitor straight away and now showing £32964.47/hr ! What’s gone wrong ? Should I be worried? 

G
Newcomer
Gabeldinio
Newcomer
November 10, 2022

Sorry I don’t have any help but we also have this problem after our metre being installed today! Our gas is going up it’s currently on £97000.00 p/h!!! 

juliamc
Rank 20
juliamc
Rank 20
November 10, 2022

@Ele @Gabeldinio do not worry!!! These numbers will go away once the smart meters settle down.. look again tomorrow!!

E
Newcomer
Ele
Newcomer
November 10, 2022

@Ele @Gabeldinio do not worry!!! These numbers will go away once the smart meters settle down.. look again tomorrow!!

Thank you for the reply .. I will try not to keep looking at it .. lol

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 11, 2022

    Hey @Ele and @Gabeldinio,

     

    Welcome to the OVO Online Community and congratulations on getting your new smart meters.

     

    I can see @juliamc has already offered some helpful advice here. This should settle down, it can take up to 6 weeks for the smart meters to be set up.

     

    Just wanted to step in and add we have some similar topics which might be helpful to you:

     

     

     

    If you have any other questions feel free to come back to the Forum anytime 🙂

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