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I have just had an email asking for meter readings but I've just had a smart meter installed, do I still need to give the meter reading or will it automatically send one in?

I can get the number of units consumed but not have not yet been able to find a meter reading for the day units and the nights units? Also what is the time that the low rate units start and stop?

Hi, I moved away from ovo to Scottish power last year and had a major issue around meter readings. SP said ovo use first gen meters which don’t match to other suppliers so the usual ovo reading didn’t match anything with SP. I’m now returning to ovo and I’m concerned that the same thing will happen only in reverse. Can someone please tell me which readings I need from the meters please. Also please don’t send me to the usual link on the ovo website as it doesn’t tell me anything about specific readings. For info, for gas, SP want the volume cubic meters reading. I’m sure ovo prefer the imp kWh reading. Is this correct. Many thanks.

Updated on 29/06/21 by Jess_OVO Our wonderful online community was launched back in 2017 - Just joined the party? Learn how things work here and how to get searching here.  We love introducing new members to our Plan Zero journey - Interested in Electric Vehicles (EVs) or making you home smarter? Join in the conversatio

Hi I'm seeing reports of smart meters being prone to significant accuracy issues. What testing has been done on the Ovo ones to ensure their accuracy in a range of conditions? http://www.theregister.co.uk/2017/03/06/smart_meters_prove_dim/

I've always been a little suspicious of my meter readings and changing to a smart meter has not altered that. There are just two of us living in a four bed house. We cook with electric and use gas for water/central heating. We also have solar for water which reduces the bill substantially through the summer. However, our DD has always been between £150 and £178 per month, whereas most of our friends are paying sub £100. We've recently compared bills, usage and costs per kWh with friends who houses and lifestyles are comparable to ours and their DDs range from £60 - £80 pm. How can we be so far adrift? I would like my meters checked to ensure that they are measuring correctly. Can this be arranged?

What is a Wayfinder? Good question. At OVO we have 3 core values that our teams live by, and 'We find a way' is one of them. This is about challenge and finding ways to overcome them, and we created a badge for the forum that echos this. Huge congratulations to @Mattj3135 for being our first official Wayfinder! Keep up the great work and thank you for helping us continue to build our forum family! Darran

Well done to @Mattj3135 for being our first fully fledged Super User! He's achieved our top rank - Ninja! This is recognition of all the effort Matt has put into to helping others on the forum and for his general ongoing level of engagement. He's also been a support to @Lucy_OVO and @Tim_OVO as well! There are still lots of rewards to go after, he only has 3 badges so far.......! Who will be our next Ninja? @Emma_G, @Smiter maybe? O

We've done it, our first 1000 users of the new OVO Forum! We are so excited to hit this first big milestone in our journey. A lot of work has gone into this and all of you have really helped us make a success of our forum so far and we are excited to have you all on board. Special shout out to our 1000th user @Middlewife! Congratulations!! I'm sure our users will join me @Lucy_OVO and @Tim_OVO in congratulating you too. :) @Emma_G,

Massive congratulations to @Mattj3135 for achieving the Hero rank on the OVO Forum! He's also our first user to win his second badge, PAYG Expert! Well done Matt! I'm sure @Lucy_OVO, @Tim_OVO plus some of our other users will join us in congratulating you! @Smiter, @Emma_G, @Aadil, @Padwick, @GarethMarlow,

Wow, what a milestone, 4 weeks in and we've hit 100 users! Big thank you to Wronglepuss for being our 100th sign up and also for getting stuck straight in by asking a great question. :) We're all pretty excited to reach this number of users, I know not all of you have got active and joined in on a conversation yet, but we are really confident that when you do, you will find the forum a great place to help and advice and also get to share your experiences with our users. We hope you will all continue to support us on this journey and help us continue building a great OVO Forum community. Keep up the great work and thank you!

Well it's been a busy week, launching a forum is not for the faint hearted. 🙂 Luckily we're a brave lot at OVO Energy and never shy away from a challenge, especially when it benefits our customers! The good news is, it was well worth it! Its been great to see our first new members signing up and getting involved. We've seen some really good discussion already and it's clear that smart meters are definitely a hot topic for our customers right now. If you haven't commented yet, you can catch up on the action here. Emma_G, Karlos, Jaykyte to name a few are already getting stuck in. Don't miss out on your chance to have your say. Don't forget, if you've not had a chance to add your profile pic, please do so. We'd love to get to you know you better. And remember, this is you