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beatdegree
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November 15, 2022
Solved

Landis + Gyr E470: Not readable (Error Code: 'V24.01. 10.00 -71b803) Coming up to a year!

  • November 15, 2022
  • 19 replies
  • 2039 views

Its Been like this almost 1 Year and we’ve been on estimated Electric bills.  (Gas is working albeit I have to punch in the readings manually, probably because electric is faulty)

Bulb are absolutely hopeless at getting it fixed despite multiple emails. Last message was that they “Rejected” the request (“They” being some kind of Smart Meter Engineer I guess)

I just want to know if its actually still taking readings in the background? if so things will turn out fair in the end I suppose.  But if its not then I need to know the next steps.

Anyone else had a similar code or situation?

Thanks

    Best answer by Blastoise186

    Updated on 06/05/25 by Ben_OVO

    Perfect. Here’s what that tells me.

    The meter is basically dead due to firmware corruption. There is no fix for this while the meter is in the field, so it will need to be replaced. The Comms Hub is likewise, either dead or not getting power from the meter. It too may need to be replaced if the new electric meter can’t get power to it.

    I’m truly disappointed to see so many Landis+Gyr meters fail in stupid ways like this one. Most other brands have safeguards like recovery firmware or dual-firmware to prevent this i.e. if one firmware fails, the meter boots from the other one. Alas, it appears that L+G may have omitted this critical feature, or not made it robust enough.

    I’m also disappointed (for you!) that Bulb didn’t bother to diagnose this properly based on what you’ve said. I’d make a formal complaint at this stage and then go to the Energy Ombudsman if you need to.

    Oh, and I’m also giving you my full consent to use the entire contents of this thread as part of both your complaint to Bulb, and any cases you submit to the Ombudsman. You won’t need to ask me again for permission to use my content. Go right ahead!

    If you’re an OVO customer and are having this same issue with your Landis + Gyr meter, please contact our Support Team who will arrange an appointment to change the meter free of charge.

     

     

    You can find out more information on smart meter issues and troubleshooting on our website here and in these Forum topics:

     

     

    19 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 15, 2022

    Heya @beatdegree !

    Can you post photos of the meters by any chance? I’ve never seen this error before!

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    B
    Rank 1
    beatdegreeAuthor
    Rank 1
    November 15, 2022

     

    Hi,

    Here it is ^

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 15, 2022

      Thanks. Not sure that’s an actual error code. It looks more like a firmware version.

      I have three more questions for you. The answers to these combined with everything you’ve posted so far, should be enough for me to give you a diagnosis and recommend options.

      1. Above the meter is a Comms Hub with five green LEDs, marked: SW, WAN, MESH, HAN and GAS. What are each of them doing please?
      2. You should see a red light on the meter itself, below the display. When you’re using electricity, is that red light flashing, or solid?
      3. Does the meter respond at all when you press the Green A or Grey B buttons?

       

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      B
      Rank 1
      beatdegreeAuthor
      Rank 1
      November 15, 2022

      Hi,

      1.  The five LED’s are doing nothing (Even when i press of hold A/B, they remain off)
      2. The Red Light on the meter is flashing (Approx 5 seconds on and 5 seconds off). The Display shows the code (V.24.03...) 2 seconds after the red light flashes on and goes blank at the exact moment the red light goes off.
      3. The A or B buttons have no effect on any of the above nor do they cause any other event

      Thanks

        Blastoise186
        Super User
        Blastoise186Super UserSolved
        Super User
        November 15, 2022

        Updated on 06/05/25 by Ben_OVO

        Perfect. Here’s what that tells me.

        The meter is basically dead due to firmware corruption. There is no fix for this while the meter is in the field, so it will need to be replaced. The Comms Hub is likewise, either dead or not getting power from the meter. It too may need to be replaced if the new electric meter can’t get power to it.

        I’m truly disappointed to see so many Landis+Gyr meters fail in stupid ways like this one. Most other brands have safeguards like recovery firmware or dual-firmware to prevent this i.e. if one firmware fails, the meter boots from the other one. Alas, it appears that L+G may have omitted this critical feature, or not made it robust enough.

        I’m also disappointed (for you!) that Bulb didn’t bother to diagnose this properly based on what you’ve said. I’d make a formal complaint at this stage and then go to the Energy Ombudsman if you need to.

        Oh, and I’m also giving you my full consent to use the entire contents of this thread as part of both your complaint to Bulb, and any cases you submit to the Ombudsman. You won’t need to ask me again for permission to use my content. Go right ahead!

        If you’re an OVO customer and are having this same issue with your Landis + Gyr meter, please contact our Support Team who will arrange an appointment to change the meter free of charge.

         

         

        You can find out more information on smart meter issues and troubleshooting on our website here and in these Forum topics:

         

         

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          B
          Rank 1
          beatdegreeAuthor
          Rank 1
          November 15, 2022

          Thank you so much for the diagnosis. Not great news but at least I know what state it's in now. (More than they could ever work out)

          I was hoping that I'd be able to have my readings retrospectively calculated once the issue was fixed but it sounds like it hasn't been "ticking" at all in the background behind this firmware issue.

          With Bulb being taken over by Octopus I'd imagine they will want to just this type of problem over the fence to thier new owners.

          I will be started a Financial Ombudsman case with all the evidence from emails etc and hope that I can at least be settled at the low end average of the street or something. 

          What a mare.

           

          Thanks again for the quick and detailed info on this case.

           

          Beat.

           

          ​​

           

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          November 15, 2022

          Yeah, it’s a blatantly obvious issue that should have taken mere seconds for Bulb to diagnose. I don’t expect everyone to know rocket science but…

          • Dead comms hub lights
          • No Comms received for a YEAR
          • Weird code on the meter display
          • Strange Metrology Light behaviour
          • Doesn’t respond to button presses

          Should LITERALLY be the easiest thing in the world to diagnose as a failed meter. How on earth that is beyond even the most basic diagnostic steps is beyond me. I don’t think it’s even been recording usage at all either...

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            R
            Newcomer
            rowifi
            Newcomer
            December 6, 2022

            Every time I press button A the display lights and has every display element 'on' 

            It stays that way for some time.

            This is clearly a fault.. its a brand new install. 

            What department will replace it?

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            December 6, 2022

            Hey @rowifi !

            Ahhh… That’s… Not good at all!

            Forgive me, I’m Blastoise186 and I’m one of the forum volunteers here. I can’t fix this myself as I don’t work for OVO.

            I guess I’ll just have to add this to the ever growing pile of stupid L+G meter fail reasons.

            You’ll probably want to have a chat with the Support Team to let them know the meter is faulty. Especially if those elements don’t clear and actually show something useful after a few seconds.

            All I can say is that Landis+Gyr meters seem to be far more unreliable than most other brands, but I’ve yet to nail down why. I’ve actually got a few meetings with some of my OVO contacts tomorrow and I might be able to ask them if they know anything about this.

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            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            December 6, 2022

            Could you post photos of the meter to help me out actually? Especially ones showing the fault! It may help me get advice.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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