The Archive

Hi Guy’s,  My OVO contract i was on was coming to a end, i was offered a v38, when i phoned which took a hour and 12 minutes to get someone.  I spoke to a very nice person who was very hard to understand and was from abroad, i really struggled to make her out, anyway she put me on a v39, i asked why and was told that was all there was.  I asked if there was much difference n the prices, was told there was not much.  Now i wanted to know if it was a year contract, and if i could just wait till the 1st July 23 to see if Ovo will drop the price, but she kept disappearing to speak to someone, and i was speaking to her for 25 minutes it was soul destroying, and i had to leave for my hospital appointment, all i wanted was off, so i am none the wiser.  Can any of you guy’s tell me if the v39 is more expensive than the v38, also if it is a year only contract and can i leave now within the cooling period and wait to see if the July price is lower. I am elderly and disabled, its to much for m

Hello, Are there regional / location / DD Aligned PAYG OVO 1/7/23 unit rates published yet? (Only generic Ofgem National rates speculation, observed)Unit rates and standing charges can vary greatly.   

Having received very useful advice on here previously in relation to this issue I just wondered if anyone can advise on the best electricity suppliers to install a new meter to separate out communal streetlights from apartment communal supply. With free meter installation and reasonable standing charge and usage costs.  National Grid have advised that the existing landlord supply has three available cables so an entirely new supply won't be necessary. We will be able to leave the current landlord meter for streetlights serving all 17 properties on the estate. With the new meter set up for the six apartment communal costs only. Both estate and apartment companies are going to be separate freehold companies for the estate and apartments respectively and due to disagreements on apportionment for the apartments we are keen to get the meter installed ASAP. Thanks in advance for your help and advice. 

I don't know what to think. My second most expensive appliance according to the app's graph is "heating". Well, my 2 radiators have been switched off, as in literally switched off from the wall switch for the last 2 months, so how is it still showing that they're being used?Are we being charged wrongly or is it that the appliance breakdown is bogus??This is this week and last. It says last week we used over 4 quid in heating but it was 100% off! Disconnected!! How can that be then??It also says the heating readings are calculated based upon the gas we use but we don't have any gas supply at home and the app profile has that info.Is this appliance breakdown just a gimmick?Thanks

This is going out to anyone who has contacted customer services lately.. Nothing gets resolved.. It seems like the customer is doing the chasing and no one calls you back and when they do you sound like a broken record repeating the same thing over and over again.. When I first join it was a very good company.. But now it's one of the worst.. I'm still waiting for my complaint to be resolved and it's been over initially 2 months and ovo excuse is we can't put a time frame on it.. How ridiculous is that.. Can someone please explain?? 

Hello,I have just been trying to top up my Smart Meter on the computer in my local Library.  When it got to check out it froze for ages so I logged out tried another computer.  Same thing.  I tried on the app and it went through and tried the same website on my phone and it went through.  I thought it might have been their computer or WiFi but I used their WiFi on my phone.  Can I ask it wasn't a problem with the computer, website or WiFi so I was wondering if OVO blocked me making a payment because I was using a public computer?  This was my first time topping up on a public computer.

So I have just moved to ovo to make use of your charge anytime tariff. I choose the charge any time add on and go through the steps of identifying my VW id4 (version 3.2 software) and then the ovo website tells me my car isn’t compatible even though it is on the list of compatible cars?!  Any thoughts

Hi OVO community 👋 When I joined OVO I did not have any credit history for experian to pull a credit score on. This meant that I was asked to provide a £530 security deposit.I then found out that the only way for me to see that money again was to close my account and find another supplier. I did this with my final bill sent 19th of December and paid for.Over 5 months later, I have not received any information from their team about the status or timeline to expect the deposit to be returned. I have called many times throughout the months to parse out information from the customer support team but most of them are not familiar with returnig security deposits. They did mention that after the account is closed it goes to a payments team to review if there are any charges outstanding. It's important to stress that my account was with OVO for only 14 months and every bill was paid on time through direct debit. This should be

Is OVO allowed to install nonsmart 3 phase meters?

Got a threatening letter from OVO, today 11th May… dated 3rd May, for £0.00, on a bill that wasn't even produced until until 19th April and was paid within 5 minutes.They don't bill me properly for months, despite me begging for an up-to-date bill – now they are threatening me for owing nothing.Is it just my account that in jinxed, or is this the normal state of affairs?   

My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else.  My smart meter is sending out my gas readings but not my electricity ones.  I have tried to request a new smart meter, but it says that I am ineligible for one at the moment.  Any help much appreciated 

Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings?  I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August.  I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)

Those interested in a greener future with less reliance on fossil fuels may be interested in a report submitted to the PM and parliament yesterday: https://www.drkieranmullan.org.uk/news/deep-geothermal-report-publishd 

Thinking of leaving OVO because I can only access one of my two accounts.I submitted readings for one account, but on the menu drop-down, there is no facility showing  access to my accounts. There always used to be a link on the page where I submit my readings for my first account, for me to choose my second,  but not anymore. Why not?? It worked fine and it took less than five minutes to submit both accounts’ readings.Today I’ve spent almost an hour trying to get to my other account, without success.p, which is why I’m thinking of leaving OVO….and who could blame me?

We're in a quandary, so any advice appreciated. Our development Landlord set up one supply both for six apartments (communal supply) and to cover outside lighting for all 17 properties (11 houses plus six apartments). Our management deeds confirmed an apportionment of 10% for apartments. The householders asked to have it reviewed and the independent review confirmed 8%. Suddenly 13 years later without our knowledge or permission (consumer unit access is in the apartment communal garden, and they only had permission to read the meter) the self managed management company for the estate ( whom apartment owners are also members of) put in a pulse meter and then demanded that the apartments  pay 50% of the bill as that's what their meter says! We are in the process of setting up a freehold company for the apartments so in that sense and in view of this and other disputes with the management company we would very much like to completely separate the supplies for estate lighting and apartm

Hiya!My name is Blastoise186 and I’m one of the Forum Volunteers who helps out on the OVO Forum. Just as a heads up, I don’t work for OVO myself and can’t access your accounts. If you need help with that, I’d recommend giving OVO a call on 0330 175 9669 or Live Chat via https://help.ovoenergy.com .There’s still around £130 million worth of unclaimed EBSS Prepayment Vouchers out there. The deadline to get them redeemed is looming and they’ll all expire at 23:59 on the 30th June 2023. If you don’t redeem them all by then, I’m afraid they’ll get Banana Genes and go rotten, oh no!If you’ve still got a few that you’ve not used yet, now is the perfect time! You’ll still get the full £400 by doing so as long as you redeem the Vouchers onto your Electric Key or Gas Card by the 30th June 2023. Don’t worry about putting it straight on the meter if it’s got too

Looking for a little bit of advice with this if anyone can help :) My gas meter doesn’t submit meter readings automatically due to the distance from the electricity meter so I have to do these manually. I’ve went to get a reading today and it’s showing ‘Locked 10469883 minutes’ OSM with the number decreasing every minute. I can’t get any data to provide a meter reading Has anyone came across this before?any help is appreciated  thank you 

Daily usage says “No gas data available”. Monthly usage shows values for each day.  Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.  

Hello, I was just wondering how to register for the Great British Insulation Scheme (running since April 2023)? I notice other energy companies have info on their website but not Ovo. I assume it will appear soon? Thank you.Kind regards

Hi just looking for some advice. I have recently  moved to Ovo.....the previous company not really being very helpful regarding my Smart Meter and not really listening or understanding my issues with their very poor customer  service.... so I hate to admit it, but I have an ongoing complaint with them. So i was contacted by them this week to help try to resolve the issue as I had requested a deadlock letter.  Its funny I had tried to contact them every week for about three to four weeks just to be advised "yes of course we will pass your request on to your case handler, you will hear by email from them in 24 hours," 3 times I was told this and 3 times nothing until of course I request a deadlock letter! Then within 3 days I was contacted and my issues were given some attention  for once!  However the amount I am being charged for,  for the final bill is ridiculous and they don't seem to be backing down from this amount, even though they have admitted not receiving  any data since Se

Will OVO install a smart meter for electricity only, if a dual fuel consumer does not wish to also upgrade their traditional gas meter? And if not, why not? Presumably OVO billing is capable of handling automated meter reading for electricity, and manual meter reading for gas, does anyone know? An advantage of having an electricity meter is to allow dynamic tariffs (e.g. time-of-day) going forwards. But that is not the case for gas, and that part of the solution is fragile or not possible if the distance to the comms hub is too large, along with a question mark of whether the gas meter can fail shut if the battery dies. The call handler I spoke to at OVO would not book this installation on the basis that I am a dual fuel user. Is OVO really refusing to install smart meters on this basis? If so, I would need to raise a complaint with Ofgem, given that OVO customers are already collectively paying for smart meters via their bills. 

So I'm just wondering when will we be switched to the variable plan shown on the renewal page? Or as we are capped sitll it makes no difference? The renewal page for me shows a variable plan with higher costs saying I will be moved on to it. In my mind the current gov cap is till 2024 so I should just ignore anything high but also pay attention to fixed plans getting lower? Anyone else thinking the same way or following the renew page to see if it goes down? 

Does anyone know when Nissan Ariya will be added to the Charge Anytime list of vehicles.?

The Energy Price Guarantee (EPG) explained  See OVO’s guide on the Energy Price Guarantee here Had any questions or thoughts about this? Chat to other forum members by leaving a comment below.