The Archive

Have OVO stopped cheaper nighttime rates as mine has stopped without notice 

I am confused. We bought this 1969 house in 1973 and it has still got the underfloor electric heating. we have 2 meters and two mpans. one meter is attached to the consumer unit which supplies all of the lighting and 13 amp sockets and electric shower plus a socket in th airing cupboard into which we could plug the immersion heater if we wanted hot water outside the offpeak times..The other meter  is supplied via a mechanical timer  and supplies a separate consumer unit which is connected only to all of the underfloor heating in every room and the hot water immersion heater only.This meter appears to be switching on and off between 1400 and 1800 and  2200and 0800 and was billed when we first moved in as off peak rate B by the eastern electricboard. If we went to smart meters would we not want one for the general 24hours cicuit board and a second one for the heating and hot water board replacing the two meters we have installed at presentThe

I’ve been with OVO since around 2019 (Lumo for a few years prior) and have noticed that there is no interest being applied to my account (I’m £560 in credit). I’ve logged a call but am being told I need to wait “around 21 days” for an investigation to complete.Has anyone else experienced this? 

So how did everyone think they did yesterday with the Power Move Plus?

Hi All,  Just wondering if anyone has any ideas how I can get OVO to issue me with my final closing bill for my account?? I’ve been waiting over 3 months now; made numerous calls to OVO all of which have not resolved this issue, I’ve sent a brace of letters which have seemingly gone unanswered.  This is honestly the worst service I have ever experienced!! I started as an SSE customer, but was automatically transferred to OVO without consultation.  That complicated things and it took about a month to get OVO to acknowledge the correct meter readings for opening and closing of the account.  Then my account was given a £30 credit, given it has taken OVO over 6 weeks to issue my final bill.  Well we’re nearly 6 weeks post that now!!   What can I do to get OVO to issue the final bill?? I can sort of see it in my online portal, but when I go to view/download it defaults to the previous month. I just want t

My latest bill (July-August) shows NO charge for electricity only the standing charge, my current billing period also shows NO usage but the figures are clearly showing in my online account. Is anyone else in the same position ?

I have been transfered ti you from S S E in your takeover i and my wife are OLD AGE PENSIONERS we both have medical conditions my wife Arthritus and my self heart problems and COPD with S S E i had my boiler serviced every OCTOBER/November it was serviced last November 2023 i phoned up to have it serviced and was told next March at the earliest so that will be 16 months without a service when THEY SHOULD BE SERVICED ANNUALLY to prevent breakdowns and to work eficently so not to cost me more money i pay you £450 a year for this so why could you not have informed and serviced it  say in August /September to say i mad at your firm is a  understatment i have sent E mails about complaints NO ANSWER SO WHAT ARE YOU GOING TO DO ABOUT IT i have been to CITZENS ADVICE

Hmmm. Funny how my newly exchanged smart meters have been sending reading just fine for a couple of months, but after signing up for Smart Move all of a sudden it seems no electricity smart readings have been sent since 1st November. Gas ones are there, and since the gas goes via the electricity meter I find that weird. Interestingly my online account shows no electricity readings for the last week of October either but my bill says there was actual readings all month. All electricity readings up to 2 days ago are in Ivie however. Almost seems.like OVO are losing readings to avoid paying the credit? Yes, that's paranoid, but honestly it gets you like that at times.

I have recently had money paid into my account by OVO yet I switched to OCTOPUS last october and OVO are up to date with FIT payments.

Hi All,I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an  X on the display. do I need to phone contact support? Thanks  Anthony

Long story …. short(ish) version >>> My Economy 7 electricity meter completely failed on 16th October and since then I have had no midnight switch to heat my hot water cylinder and storage heaters. Not great when you are 65 years old and been extremely unwell with flu during this period. Ovo Energy initially offered a smart meter replacement on 17th November. Totally unacceptable given that I have no hot water or heating. After repeated pressure, they finally agreed to treat this as an emergency. Monday 30th October …. smart meter installed by MDS …. Aclara smart meter serial number 21M0364172 …. Aclara smart meter model SGM1416-B (SMETS2) for dual rate day peak and night off-peak (Economy 7) Tuesday 31st October …. smart meter supposedly commissioned and configured correctly by MDS …. but quite evidently not! Wednesday 1st November …. SMS engineer visited and tested the smart

Hi allCan anyone tell me what the Simpler tariff for gas per kWh would have been for:Jan - 31st MarchApril to 28th June.I don't think I've been billed correctly for my final statement. Prices per kWh are 9p and 10p respectively which seems incorrect.Would be nice to know standing charge too. I've tried to look online, but can only find current prices and I can't query with Ovo as there is an active complaint against them.Thanks 

Information is power!I see a lot of posts on here from people complaining that they can’t hit the target or not knowing what they need to do to get on target.If you:Don’t know whether you are on track or not Don’t know why you are missing the target Want to know what more you can do to get/stay on trackThen you are welcome to use my spreadsheet (click here) to help you take control. Instructions:Set parameters (currently set for Autumn PM Challenge) Download data from Glowmarkt and paste into the appropriate sheet Adjust the size of the Calculations table to accommodate all the data up to the end of the last full day’s data (you can leave a part day but it will give a zero reading for that day at the end of the grap

I change a new boiler today and the engineer dismantles the gas meter during installation. However after install the new boiler and put back the gas meter, they found that no gas go to the boiler . How can I do?

To install the smart meter, I had normal power consumption. After installing this, the counter suddenly increased. I wasn't able to determine how much electricity consumption had increased. But from April 15 to September 25, 2023, I was not in the apartment. I turned off everything. even the electricity consumption indicator which supposedly consumes 1kWh of electricity per year. I also turned off all the sockets. I also unplugged the refrigerator and washing machine. Unfortunately, after receiving the bills, I saw in black and white that I used over 111 kWh per month when I was not at home. Nobody has a key to my apartment. How is it possible?

A shame to see OVO fined for their performance in the smart meter rollout. The highest fine, even worst than the old SSE.https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022I really hope OVO focus on some of the basics like this over the next year.In their recent plan zero report OVO said  48.2% of their meters were smart at the end of 2022. Across the industry the government has said 57% were smart in March 2023.https://company.ovo.com/planzero/plan-zero-reporting/

My mum has storage heaters that come on at night on economy 7. She wants to change them to standard heaters to be used during the day. The storage heaters spurs are fed from their own DB which is supplied from a Aclara SGM1415-B meter from the second contractor , no.5, which is powered up at night for economy 7. She was given wrong advice from OVO in that if she changed to a standard tariff this would enable the supply to be on all the time. She has now been told this was wrong and she needs to get all the supply to the spurs feed from the other DB, non E7. Can’t the smart meter just be configured to bring the supply on all day from the old E7 supply now as it is on a standard tariff. Surely they are called smart meters for a reason. Or do I need to go to Distribution Network Supplier for advice? Any advice given will be much appreciated. 

I am new to OVO having been migrated from my previous supplier. I have found the OVO forum useful already, but does not solve my problem. My meter did have a T2 antenna fitted and was lighting up all the indicators except HAN. (We have no gas)Which I have discovered on this forum means that the meter was not commissioned. Subsequently a technician  changed it back to one without an external antenna. Which of course does not work and SW lights up and the WAN lights every one second. Any ideas. 

Has anyone received their email yet with the final figures for October?Ive had the credit on my account so I know I've met, but curious to know what % i came out at, as i couldn't match my figures to the halfway email, whereas September I was spot on.

Will you be launching an agile tariff similar to the Octopus one - https://octopus.energy/agile/

Hi Guys, brand new customer just switched today. I have added the Ovo charge anytime to my account and downloaded the app.I have logged in my VW ID4 with software 3.0 or above.  I have set the correct location for my vehicle and all I get it the following screen saying trying to locate your Volkswagen.  The VW app shows the correct location of the car. I have tried unplugging and replugging the car in. I have deleted the Ovo anytime account and set it all back up to no joy. does anybody have any advise please?      

First of all, this is a frustrating process!… I have just bought a flat and I am having no joy contacting OVO energy. The one time I did get through, who ever I was talking to, clearly couldn’t be bothered dealing with me and cut me off.The property is supplied by OVO energy for both gas and electricity. I think it is a smart pre payment meter for electricity and the gas seems switched off. I believe the property I purchased had been empty for a number of years. There is an outstand amount on the electric meter. This is now going into the second week, I am unable to move in as the place has no power.  If Someone could advise on how to get someone from OVO energy to contact myself, that would be greatly appreciated. Regards@steviemax 

Hi All, Just been on the National Grid and noticed that they are appear to be paying a minimum of £3 for each unit saved during the 12, or so, upcoming Power Move Plus periods!  Any comments?   Regards, Steve

A question… now that the data monitoring period for the Heat Pump Trials is now closed… is it possible to gain access to live data going forward from the Passiv Energy Monitoring System… I know the email suggests disconnecting it but it seems a shame that we cannot continue to use the system… my earlier approaches to Passiv were not successful and I would like to know whether anyone else on the trial has any success or what alternatives do you use ?… Many thank RAJ