For our Boost members: The Boost App is shutting down soon

Forum|Forum|1 year ago
September 20, 2024
28 replies
1724 views

Updated on 22/01/25 by Abby_OVO

Reminder: the Boost top up app closed on the 3rd of December.

Boost customers are moving to OVO. That means this app will close on the 3rd of December 2024. If you've already moved to OVO, please download and register for the OVO Energy Top-Up app. Find out more about the move to OVO at http://boostpower.co.uk/ovo-move

If you're a Boost customer and have already migrated over to OVO Pay As You Go but are still using the Boost app, you should've received an SMS from us to remind you of the changes.

To download and register for the OVO Energy Top-Up app. You can find it in the App Store and on Google Play.

Blastoise186

Super User

Any chance of popping a warning on the main Boost site homepage too? Because at the moment, it doesn’t seem that easy to find unless you explicitly access the help centre there...

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Rovig

Newcomer

The app does not work.
can’t top up or see balance.
If it’s not working once the Boost app closes, how the hell am I supposed to to up ???

Blastoise186

Super User

Hi @Rovig ,

You’ve still got about a month yet so there’s time to fix this. Please call OVO on 0330 175 9669 and they can look into this for you. It might be you’re still on Boost at the moment, or it might be you just don’t have something set up yet. They’ll be best placed to fix this.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!