The Archive

I joined up to power move and every week it's saying not enough data sent... but I can clearly see there is all the data on my app and also I have set up half hourly readings to be sent... is there really any point in the power move or is it all just a big con?? 

I am currently selling my metered export generation to Scottish Power and wish to move from them to another on the buyer’s list to get a better rate.    I am advised that Scottish Power need to inform the FIT register that my export is now “ negotiated” .I have now been waiting some 3 months for Scottish Power to activate this change and in spite of several complaints have had no joy. My new buyer has had all the relevant paper-work for the transfer which is all in orderAny suggestions as to how to expedite this transfer?

Anybody know who SJN are, and their contact details? They were supposed to come and replace my soon-to-be-obsolete Telemeter on Wednesday. Ovo can only tell me that the electrician from SJN reported that the “client cancelled prior to appointment”. Downright lie. Just spent an hour trying to rearrange this appointment. Soonest is December - given I have been asking OVO to do this since February I’m not happy having to wait another six weeks when I didn’t cancel this appointment. 4 previous appointments were cancelled by OVO as made in error but I was quite hopeful for this appointment, don’t know why.The first OVO rep told me it was SMS who had been asked to come out - I contacted SMS who said they had no record. Called OVO back who said it was a company called SJN (he thought!) but I can’t find any record of them when googling. I’m hoping to contact them direct to book……...SMS would have been happy to book direct with me, had they had my details. 

Have the criteria for the warm home discount changed from last year? Last year I received the WHD (albeit from a different supplier) but this year I’m apparently not eligible despite having lost the WFP. 

Hi. Has anyone ever got any response from the OVO Charge Anytime team?? I raised a ticket ages agoFailed to chargeIt is very frustrating when you expect your car to be ready with a full battery in the morning only to find out that all night OVO CHARGE ANYTIME DID NOT SCHEDULE ANY SESSION. AAAAARRRRHHHHHHH. A very regular occurrence. Am I the only one ? 

HiI am an OVO customer and have just ordered my 1st EV.I have been advised about OVO Beyond and that you can bank 100 miles a month.What isn’t explained is, exactly how does this work or get calculated? How do you bank and claim the miles?Any help would be appreciated, thanks.

Had smart meter fitted 2 weeks ago apparently takes up to 6 weeks to get your account up to date. Since originally on THTC plan unable to access app as doesn’t support complex meters so still unable to access appwhen logging online found that the energy plan has been changed from THTH to economy 9 in line with the smart meter being fitted However how can it be stated Plan date  year 2000 when this is 2024 am I’m missing something here or is Ovo Energy (Incompetent )only migrated from SSEE last year Also notice that since smart meter fitted apart from the IHD showing tariff and standing charge Why has the standing charge on line not stopped day after smart meter fitted and is still increasing daily Suggesting Two standing charges in operation simultaneously likewise of the energy plan has been changed online you would expect to Now be able to access the app rather than continuing online access to your account   

Sent email last week to customer service although I got a reply I sent a second email to hello@ovo.com assuming it’s the same department In original email I pointed out that as I have never been able to use app due to THTC meters I can only use online access A smart meter was installed on the 16 th October I notice about 10 days later that as well as the smart meter/IHD displayed the tariffs and standing charge Simultaneously I noticed that the online account is stil increasing the standing charge on a daily basis as well as the smart meter/ ihd  I was told that the online account is halted the day prior to the smart meter being installed  So why the online account still increasing standing charge which in effect produces Two standing charges for the same account Also noticed 10 days later that the online account energy plan was changed from THTC to Economy 9 which is fine but the contract date was Year was 2000 (24 years ago) despite only being migrated across from SSEE a year ago 202

I have two accounts with OVO, which have been migrated to a new account system.  With the old system, I was able to access my online accounts by using the OVO ID (and password) for each account; however, with the new system, I now need to use my email address (and password).  My problem is that both accounts have the same email address, so I can now only gain access to one of my accounts (in other words, the system associates my email address with only one of the accounts, but not the other). As it stands, I  haven’t been receiving bills since August, so I have no idea how much electricity I have been using. Does anyone know how to resolve this problem, or do I need to supply OVO with a different email address for the second account?  Thank you.   

New smart meter fitted 11th October along with conversion from THTC to Economy 10 but my Ovo account is not showing any readings for heating and two sets of meter readings in Anytime section.

Charge Anytime  When I tried to Addon charge anytime tariff gets to last page says Sorry, there's a bit of a problemWe couldn't connect to your EV charger.Omhe home pro charger which works on OVO standard tariff  any one fixed this problem I have emailed smarthome they are looking into this but no reply since last week 

Hi Just wondering if someone can help. Looking at the average household of our size ( 2 / 3 bedroom bungalow) monthly bill for an OVO customer on a google search is £49.00  l am worried that something is wrong when we are paying a monthly direct debit of £480? Any advice. We don’t think we are heavy energy users but our kWh seems inordinately high and has done for a while. 

Can anyone recommend an economical standalone electric heater? We are thinking this would be a better solution for my husband who works from home than turning on the heating.

Flex Eventi am happy to try and take part in these events to help out OVO with its energy usage, plus get a minuscule amount in return, still, it’s better than the previous project. Again, this isn’t always a positive experience. I had a power down event. I was away, therefore the only thing on the house was the smart meter and two fridges. Maybe I need to turn them off to earn £0.15p!!My question is, Why send an email at 7.10am informing me of a Flex Event for a period after the qualifying time of 12.00am - 03.00am. I can’t even try to achieve it!Another great idea OVO.

I signed up with ovo as my gas and electricity supplier when I moved into my flat on 20/1/23. I have the welcome email to say they are my new supplier but it turns out they never switched my supply on the national database. I am now getting bills from the previous supplier of the property (utilita) for thousands of pounds of unpaid gas and electricity. I’ve contacted ovo by phone and chat and they agree that they are not my supplier and the conversation gets ended unresolved. I don't know how to proceed from here but if ovo have not been my suppliers then they owe me 20 monthly payments of £143. I’ve made every payment on time and as far as i was aware my energy bills were all paid but thanks to ovo it is *Removed by Mod*. What do I do next?Many Thanks.

Do any Audi owners use MyAudi app with Ovo Charge Anytime? I am having to do constant resets as the MyAudi app overrides charge anytime with random timers.Its driving me crazy! After the usual advice to uninstall/reinstall/update etc etc without improvement, it seems you can’t use the two apps together. But that completely defeats the point of charge anytime!! Why would I want to pay 22p per kWh when I’m signed up for 7p ??

We have a podpoint EV charger installed at home. We are on simple energy tariff with OVO. Can anyone advise the cheapest time to charge my vehicle? We have been advised that our off peak rate for gas and electric is between 12 midnight and 7 am, however when charging my vehicle during this time the rate shown on my smart meter was £1.25 per hour, which seems rather high considering I only got 20 miles charge for 2 hours on my hybrid vehicle 

Hi Everyone, I have been using Ovo long time, pay as use. Last 4 years I have smart meter and last 2 years I am using app to follow what I spend and pay. Everytime I pay more than what I see on the app but some reason every month app shows I have debt from last month! It is weird .  numbers include gas and electrci together. I am aware of increases but it is not about that. August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 Oct App show I owe £98 due to usage ,I have not paid and invoice is on 24th of Oct and today balance App shows £140 :)  it has been happening last 1 year like that , My usage of month much much less than invoices. I have been thinking maybe I had previous owe but I always use pay as use so not possible.  i felt like their sustem has an issue! Or their hand likes my pocket :) 

Hello,I recently switched to octopus from OVO.I was a pay as go customer for about 6/7 years from when it was SSE and I had a £110 on my in home display meter as balance when the switch happened (the OVO app even says this)I got my final statement through and OVO said "your due a refund" I was like oooh nice I should hopefully get the £110 back as this is what they told me. Opened the statement and apparently I'm only due £48How is this possible? I'm pay as you go, so whatever I have on my meter I've purchased and use in real time.They said that they can see a consumption charge of £50 and a standing charge of £12 which when deducted from the £110 equals £48 (I can do math 😂) this is from the 28 sept to 21 Oct I think they said.I still don't understand though, I don't pay for the last month I used, the next month if that makes sense..if I put the kettle on and it costs £1 then it deductes from the £110... Could someone shed some light on this?Also no debt from emergency credit or anyt

Why does my energy usage not appear in the app some days, sometimes it's 3 or more days behind. Today again the usage for gas and electricity aren't showing. Get fed up keeping phoning up up about it. Years ago at my old house the usuage for the previous day for gas and electricity was in the app first thing in the morning. What's going on now?? 🤷 

I have noticed over the last few days the indra web app is not working, it's just a blank page and nothing loads. Is anyone else experiencing this, or is it just me?

Feel like if you do the maths on that usage throughout the day, it does not come to 10.22 kWh for that 24 hour period. And I’m seeing the same thing for every day.. either I can’t math good, or somethings wrong here as it appears I’m being charged for way more energy than I use every day

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The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app.