How do I change Direct Debit details?

Thanks for sending that over, @jmrphys, you won't be able to change the bank details online this is something you’ll need to call about. Don’t worry though, this won’t affect your self service reward! :)

You can call the team on 0330 303 5063 Monday-Friday 8am-6pm.

Please can anyone tell me how to update my bank info for my direct debit? Is it possible to do this on the app or do I need to call Ovo? Thanks in advance 🙂

Heya @Ovoqueen .

Would you like the good news, or the good news? You can indeed make these changes via both methods. Here’s where you’ll want to look.

If you’re on the OVO Energy app, you can’t make the changes there, but you can go via MyOVO and make the changes there. Head into Payments and you’ll find the options you’re after. Alternatively, if you’d like to get help from the Support Team, you can find the details over here. I’m not sure you can do this one via live chat though, so I’d suggest giving the team a call.

Just as a heads up though, it takes a few days for changes to go through, so if you’re close to a payment date, the changes might only activate from the next cycle onwards.

Ahh ok. It looks like the self-service feature might not be working at the moment for this one. I’ll check with @Tim_OVO to see if there’s any gremlins in the system.

In the meantime, the Support Team should be able to update the details for you. Sorry for the trouble!

Thank you for your help. I'll give them a call 🙂

Thanks for posting, @Ovoqueen - great username as well! 

Is this option not showing on the browser version of your online account, @Ovoqueen, it should be here:

 

 

 

Mornin @Tim_OVO !

I’ve just checked again and it’s definitely not there right now. I even “hacked through” any active A/B Testing via a sekrit bypass trick I know of, and that still didn’t have any effect.

So yeah, I think someone may have scored a bug...

Hi @Blastoise186 and @Ovoqueen 

This was my mistake, the screenshots used above are part of setting up a Direct Debit. 

Once a Direct Debit is in place, a phone call is needed to change the bank details used. 

I’ll be updating our forum content this week to make sure this is really clear, good spot both of you! 

Thanks @Tim_OVO !

That saves me a job of writing up a bug report then. While I don’t normally use my temporary bypass/override and forcibly disable any active A/B Testing that’s going on, I do sometimes use it if I suspect it’s getting in the way of a bug. There didn’t seem to be one running right now anyway though. 

I have recently altered my monthly Direct Debit on the OVO website, but cannot alter the amount with my Bank to reflect the change and the first payment of the new amount will be later on this month. So do I cancel my existing Direct Debit at my Bank or do I not need to take any action?