Skip to main content
A
Anonymous
August 30, 2018
Solved

How do I change Direct Debit details?

  • August 30, 2018
  • 32 replies
  • 20407 views
I've just switched to OVO and the first first payment will be taken on 18 September.
I want to use a different current account from the one I gave when I filled in the switch form.
How can I do it?
Best answer by NinjaGeek

Updated on 19/08/25 by Abby_OVO

Welcome, great to hear about your incoming switch to OVO. 

 

In order to change the bank account details in which the money is directed from, you’ll need to give the Support Team a call. You can reach them on 0330 303 5063 (lines are open Monday - Friday, 9am - 5pm). We need to check some security details and re-confirm the direct debit agreement, so we need to speak to you in order to get these details updated.

 

If you’ve already got access to your online account or OVO app (download for Android or iOS) you can change some of your direct debit details here, such as the payment amount or date. Check out the ‘payments’ page to make these changes and check the bank account details you have registered. You can check out more on how to change the Direct Debit date online below:

 


You can find out more about Direct Debits on our FAQs.

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

32 replies

Show previous replies
BPLightlog
Super User
BPLightlogSuper User
Super User
February 1, 2023

If you’ve got a confirmed change via your account on the web, this will automatically feed through to your bank. 
No need to do anything else .. just wait for the new amount when it’s time and check

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    February 1, 2023

    Hi @beaulieuboy OVO not your bank set the direct debit amount.

    You don't have to tell   your bank anything.

    It will be the same direct debit setup, just with a different amount. 

    If you are very close to your direct debit date you may find the old amount is taken this month.  Or what happened in my case that i posted on the forum about, a direct debit payment was completely slipped and the new amount was taken in the subsequent month. 

      B
      Newcomer
      beaulieuboy
      Newcomer
      February 1, 2023

      Many thanks, Jeffus,  and BP, that’s set my mind at rest!

        L
        Newcomer
        Laurajduda
        Newcomer
        March 25, 2023

        How can I change card details without calling? I need to let OVO know my card details as it was orginally set up in my ex husband’s name and bank card. Thanks in advance. 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        March 25, 2023

        Hi @Laurajduda , I don’t think you can as it’s thought of as part of the contract of supply. Is the account in their name too as you might want to change that at the same time

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        L
        Newcomer
        Laurajduda
        Newcomer
        March 25, 2023

        It was in his name but now in only mine. 
        I am just worried that in the 1st the money won’t come out and I will be in trouble. His name has only just (in the last week) been removed from the account. 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        March 25, 2023

        It was in his name but now in only mine. 
        I am just worried that in the 1st the money won’t come out and I will be in trouble. His name has only just (in the last week) been removed from the account. 

        Ah, I see. I’m surprised that they didn’t do the payment change but at the same time. You can check at the point it is due and if not paid put a top-up payment in to keep it right or top-up before and then you have time to sort the account change
         

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          E
          Newcomer
          Elly
          Newcomer
          April 1, 2023

          Hi just want to ask a question so iv had to cancel my direct debit just now as its due on 6th April I forgot to change it till the 12 will I have a problem reseting this direct debit up in 3days time ? 

          BPLightlog
          Super User
          BPLightlogSuper User
          Super User
          April 1, 2023

          Hi @Elly , yes 3 days is normally too soon a timescale to get that set and operating. Be careful though as a cancelled dd payment can have an effect on your account. It would be as well to let OVO know - the forum is mainly other customers

          Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          E
          Newcomer
          Elly
          Newcomer
          April 1, 2023

          OK will I have problem reseting it up though iv never cancel it before it's only because I needed to change it to 12arpril 

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd