How do I change Direct Debit details?

Hi, how do I change my direct debit bank account details my next payment is due in over 2 weeks days and I would to change it by then. But I can't find where on the site I have been looking in my payments section and the my profile section but could find anything to help me. Thanks :)

Hey, @Reb58, check out the above best answer.

Hi Amy_OVO, 

I have had a look based on the best answer, but still couldn’t find it. Please could you provide a screenshot of the part of the account details where this is. As I genuinely  cannot find where it is on the My Profile part of the website

Thanks :). 

Hey @Reb58,

Here’s a screenshot of where you need to click from my account:

I want to change the bank I use for my direct debit without losing my self service credit. How do I do it?

Check out the ‘best answer’ at the top of this topic @jmrphys - if there’s any issue or you can’t work out how to change the DD details online, you won’t lose your Self Service Reward for calling :)

I did click on ‘My Payment Details’ as suggested above but simply got my  billing address, the direct debit amount and my balance but no indication of bank details and how to change them

Many thanks for response and reassurance 
HNY

Hmm can you send a screenshot snippet of what you see? Hiding any personnel details. I might be that you’re on the new smart meter My OVO experience

 Screen shot enclosed as requested