Skip to main content
A
Anonymous
August 30, 2018
Solved

How do I change Direct Debit details?

  • August 30, 2018
  • 32 replies
  • 20407 views
I've just switched to OVO and the first first payment will be taken on 18 September.
I want to use a different current account from the one I gave when I filled in the switch form.
How can I do it?
Best answer by NinjaGeek

Updated on 19/08/25 by Abby_OVO

Welcome, great to hear about your incoming switch to OVO. 

 

In order to change the bank account details in which the money is directed from, you’ll need to give the Support Team a call. You can reach them on 0330 303 5063 (lines are open Monday - Friday, 9am - 5pm). We need to check some security details and re-confirm the direct debit agreement, so we need to speak to you in order to get these details updated.

 

If you’ve already got access to your online account or OVO app (download for Android or iOS) you can change some of your direct debit details here, such as the payment amount or date. Check out the ‘payments’ page to make these changes and check the bank account details you have registered. You can check out more on how to change the Direct Debit date online below:

 


You can find out more about Direct Debits on our FAQs.

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

32 replies

NinjaGeek
Rank 12
NinjaGeekSolved
Rank 12
August 31, 2018

Updated on 19/08/25 by Abby_OVO

Welcome, great to hear about your incoming switch to OVO. 

 

In order to change the bank account details in which the money is directed from, you’ll need to give the Support Team a call. You can reach them on 0330 303 5063 (lines are open Monday - Friday, 9am - 5pm). We need to check some security details and re-confirm the direct debit agreement, so we need to speak to you in order to get these details updated.

 

If you’ve already got access to your online account or OVO app (download for Android or iOS) you can change some of your direct debit details here, such as the payment amount or date. Check out the ‘payments’ page to make these changes and check the bank account details you have registered. You can check out more on how to change the Direct Debit date online below:

 


You can find out more about Direct Debits on our FAQs.

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Renewable energy + EV enthusiast
    R
    Newcomer
    Reb58
    Newcomer
    November 27, 2019

    Hi, how do I change my direct debit bank account details my next payment is due in over 2 weeks days and I would to change it by then. But I can't find where on the site I have been looking in my payments section and the my profile section but could find anything to help me. Thanks :)

     

    Amy_OVO
    Retired Moderator
    Amy_OVO
    Retired Moderator
    November 28, 2019

    **UPDATED on 30/07/2019**

    Hey @lrnz

    I've just checked with the team, as I thought this was a bit odd, and the good news is you can now change this in MyOVO!

    It's a bit hidden, but go to your account, then go to My Profile. About two thirds of the way down the page, you can update payment details! It's there!

    I've updated ITGeek's answer too, so its fully correct and super helpful to others that may ask the same question!

     

    Hey, @Reb58, check out the above best answer.

    :relaxed:

    OVO-Joyed to help!
    R
    Newcomer
    Reb58
    Newcomer
    December 4, 2019

    Hi Amy_OVO, 

    I have had a look based on the best answer, but still couldn’t find it. Please could you provide a screenshot of the part of the account details where this is. As I genuinely  cannot find where it is on the My Profile part of the website

     

    Thanks :). 

    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    December 6, 2019

    Hey @Reb58,

    Here’s a screenshot of where you need to click from my account:

     

     

    Your guiding light(bulb)
    J
    Newcomer
    jmrphys
    Newcomer
    December 25, 2019

    I want to change the bank I use for my direct debit without losing my self service credit. How do I do it?

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    December 27, 2019

    I want to change the bank I use for my direct debit without losing my self service credit. How do I do it?

     

    Check out the ‘best answer’ at the top of this topic @jmrphys - if there’s any issue or you can’t work out how to change the DD details online, you won’t lose your Self Service Reward for calling :)

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    J
    Newcomer
    jmrphys
    Newcomer
    December 27, 2019

    I did click on ‘My Payment Details’ as suggested above but simply got my  billing address, the direct debit amount and my balance but no indication of bank details and how to change them

    Many thanks for response and reassurance 
    HNY

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    December 31, 2019

    I did click on ‘My Payment Details’ as suggested above but simply got my  billing address, the direct debit amount and my balance but no indication of bank details and how to change them

     

    Hmm can you send a screenshot snippet of what you see? Hiding any personnel details. I might be that you’re on the new smart meter My OVO experience

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    J
    Newcomer
    jmrphys
    Newcomer
    December 31, 2019

     Screen shot enclosed as requested

     

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd