I've been asked to submit some meter readings - how do I read my smart meter?

Finally capitulated to Ovo’s haranguing and had a smart meter installed.

The electric meter works fine, but the gas readings weren’t being sent to Ovo. The advice on the ‘help’ page is to send in the reading myself. I was refusing to do this on the grounds that it defeats the purpose of having a smart meter.

But I’ve just checked the gas meter in the garage, and there is no reading on the front of it at all now, so I couldn’t send a reading if I tried.

Where has the gas reading gone?

Why has a brand new ‘smart’ meter gone dumb?

Notes:

• Meter was installed 27/10/21
• Electric and Gas meters are in two separate places in the house, but on the same ground floor
• Gas meter is UNIFLO G4SZV-2
• There are A, B,  and C buttons on the gas meter, but what they do I have no idea because we weren’t given a manual for it
• Now have no way of knowing if the billing is correct or not, because cannot see the readings
• The display device to show how many kw used and what price for both meters doesn’t give a readout for the gas either

Any ideas?

Update: Have managed to get a display on the smart meter of the reading. However it’s still not sending readings out, so this is still an issue.

Basically the problem now is, why has it not been sending readings for several months?

Can we just reboot it somehow?

Sorry to hear of the problems you’ve been having with your new smart meters, @Topaz.

Sounds like you’ve now managed to figure out how to take that gas meter reading manually, but if you did need some help:

Gas:  Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.

By submitting this reading on your online account or OVO app (download for Android or iOS) you can make sure that your usage charges are up-to date and accurate.

As you mention the meters were installed in October, we’d expect that the inistialising would now be complete (this can take up to 6 weeks from the date the meters were fitted.) In which case we might have to do some further checks to diagnose what might be causing the communication difficulties. We’ve got a full guide to our ‘Smart Meter Health Check’ below:

We’d recommend carrying out these checks and forwarding the results to our Support Team, who’ll be able to advise on the next steps to get things sorted.

Hope this helps get things back on track!