Hello,

I am hoping that this doesn't come across as me being dumb! However, I will ask anyway..…

So I have just had a new gas prepayment smart meter installed, with new IHD3-PPMID  module all set up.

Currently, it is only displaying the gas meter settings ( working fine) but isn't displaying any electricity readings as yet...is this normal?

For the record, my old prepayment electric smart meter was left on by the engineer and topped up with £15 emergency credit, even though it had £75 before today's installation. 

The electric meter is displaying the following message " searching for meters"

Is this something that will rectify itself overnight or is there an issue here?

All help is appreciated!

Regards,

Tom

Sounds to me like the IHD needs to be authorised again - OVO Support can do that if you reach out to them.

Thank you for the reply.

I took your advice and got straight on to OVO. Thankfully the issue has now been resolved.  Not totally sure what the problem was, however, after aending numerous photos and bother bits of information, the IHD is correctly displaying both gas and electric.

Once again, thank you.  Appreciated.

Tom

No worries, my suspicion is that the IHD was paired to the HAN, connected to the Comms Hub and authorised in the Gas Meter to get data from it, but not authorised in the Electric Meter yet. It’s usually a pretty easy fix - just run some SMETS Commands again and it normally resolves pretty fast after that.

Hi,

I am a Ovo PAYG customer.

My IHD shows “Waiting for Balance” today morning. I also notice a flashing connectivity icon on top left corner.  This has never happened before since I moved to this flat last year. 

Do I need to do anything to resolve this or will this start  working on its own in due course of time?

Thanks in advance,

Ray

Hey @ssray23,

I’m sorry for the issues you’re having,

This topic may have some helpful advice:

• Pay As You Go smart meters and In Home Displays (IHDs) F.A.Q.

It might be that your meters have temporarily lost ‘HAN’ or ‘Home Area Network’. 

If this problem persists, I’d advise reaching out to the support team.

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.

Hope this helps

If it’s just a dropped link between your IHD and your smart meter @ssray23 , it’s worth going through the power down process to try to reconnect. 
You would remove power (mains and battery if fitted) from your IHD for at least 30 seconds. Then power back on and the signal to the meter will try to reconnect. 
You can also check your smart meter state by looking at the flashing indicators 

recently received an IHD from OVO, and it worked for about a day before stopping. After I contacted OVO, they said there might be an issue with the device and sent me a replacement. The new one didn’t work at first, but I left it plugged in for 2 days, and after about an hour, it started working again. However, after I unplugged and replugged it to properly arrange the wires, it started showing the "Not Commissioned" message again. (I don’t remember if I did the same thing with the first one.)

am I not supposed to unplug it? My smart meter has the SW, WAN, and HAN lights blinking every 5 seconds, but the MESH and GAS lights aren’t showing anything (I don’t have gas). Does anyone know what might be going on?

Howdy ​@spmsupun !

I need a couple more things from you to help me figure this out:

• Please post photos of your meter(s) and IHD(s)
• Please tell me the results of the check at https://homebrew.n3rgy.com - make sure to REDACT personal info such as your address and MPAN/MPRN!!!

Hey ​@spmsupun 

I’m sorry to hear this

Blastoise is somewhat of a smart meter expert so I’m sure will be able to shed some light if you answer the above 😊 I just wanted to add the following topics which you may find helpful:
 

• Second generation (S2) Aclara smart meter health check (SMHC) Tutorial

• OVO SMETS2 smart meter In Home Displays (IHD) - Guide Tutorial

My IHD is saying that it is not commissioned. How do I get it commissioned to work with my smart meter?

Hi ​@r8cali ,

One for OVO’s Live Chat! Have a chat with OVO Support via https://ovoenergy.com/help and they’ll get that IHD set up for you. :)

Please be advised that IHDs obtained via unauthorised sources e.g. eBay will NOT be allowed access.

Hi ​@r8cali 

Sorry to hear about the issues you’re having with the IHD.

As one of our volunteers has already mentioned, the Support Team will be able to help get that commissioned for you. It’ll be best to do this through live chat so you can have a back and forth conversation with the agent who will ask you some questions and need you to carry out some steps, so contacting via live chat might be the best and quickest solution.

Keep us updated with how you get on, or if you have any other issues. I’ve also linked to a topic below which may be helpful:

• OVO SMETS2 smart meter In Home Displays (IHD) - Guide Tutorial