Why is my new SMETS2 gas meter not sending my meter readings to OVO?

I’ve just had my meters changed at last after two no shows by OVO, this for solar SEG, I’ve been left with an IHD not displaying gas charges and no blue emblem either, inspected gas meter and no lights flashing unlike the electric that flashing every five seconds.

phoned the Shell engineer who fitted them, completely ignored all my messages left to him explaining  I had a fault, so far all OVO have done is ask for meter numbers that I have previously sent to them, so no help whatsoever, so any Idea what is wrong as the service so far from OVO is disgraceful 

Hi @fazerboy ,

Thanks for stopping by the forum today. I’m Blastoise186, one of the forum volunteers here.

I think I can diagnose this one pretty easily. It’s highly likely your gas meter is still setting itself up and isn’t yet ready to start communicating with your IHD - it can take up to six weeks for this to complete. If you’d like me to, I can help with a quick diagnostic, but I could do with seeing photos of your meters so that I know what you’ve got.

Thanks!

Hi

thanks for your reply, the period of six weeks was never mentioned by the installation engineer or OVO so far, which I would expect if they have the experience of this previously, so a little annoying if this is a common problem.

Any further help would be beneficial as OVO don’t seem to be assertive in producing answers for me or actually doing anything to resolve the poor service so far that I have had from them 

Photos of meters fitted on 11.4.22 

Ok, it looks to me as if the gas meter is connected and is getting a good signal. It’s probably just not ready to start talking yet.

The six week commissioning period isn’t a fault, but a standard process across all suppliers. It’s not very often that any of them mention this upfront I’m afraid, so OVO is no worse than anyone else in that factor.

Sorry to hear of the difficulty you’ve had reporting the smart meter installation issues, @fazerboy.

As @Blastoise186 mentions, this sounds like the expected 6 week initialisation process. Read more about what’s going on behind the scenes here.

Have you managed to login to your online account or OVO app (download for Android or iOS) to see whether the usage data is being received yet?

Hi,

just had a new Smart Meter put in recently.

Electricity is sending readings. Gas is not sending readings. In addition my old Gas Box was removed, l assumed because it does not conformed with new regulations.

Therefore l have a brand new Serial Number, for the Gas Meter. However OVO still have the old Meter Serial Number on my OVO App, so l cannot even give them a
manual reading. I recently did give them an reading of 10 units and the bill went over £2700 - unbelievable.

I have tried phoning, sending emails, even writing to OVO Head Office about my problem, no response whatsoever. Maybe l can get some help here?