I've recently had a new smart meters installed. The electric one is working fine, but the gas meter has failed to send a single smart reading. So far I've had to submit manual readings.
Does anyone know how to re-sync the two meters so Gas readings are automatically sent to OVO?
I've got some of the 2nd generation meters.
I am talking to OVO about the issue but they are being very slow, and whenever I do get a response they keep referring me back to fixes for the older style smart meters.
Best answer by Nancy_OVO
Updated on 11/07/24 by Abby_OVO
Great to hear about your new S2 meters. If you’ve just had these installed it’s worth remembering that it can take up to 6 weeks for your account to be updated with your new meter details.
If you’ve logged into your online account or OVO app (download for Android or iOS) during this time we might not yet be able to show your smart meter usage data and may still request some manual meter readings. Not to worry, this should correct itself once the initialisation process is completed. There’s more great advice on this great member guide.
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we have both gas and electricity smart meters and the han is working for both and information received by the ihd for both but for the wan only gas meter readings are being received into my online account which bizarely says that an electricity smart meter has not been installed as they were both installed at the same time. the communications hub is a standard edmi 420.
can someone help why my electricity readings are not being automatically sent?
thanks the meters are as expected and they were installed a couple of months ago. my account shows gas meter as a smart meter but not the electricity meter but it is also a smart meter as both were installed at the same time.
everything appears to be working with the home area network as it should but for some unknown reason the wide area network is only sending gas and not electricity meter readings. the communications hub wan and han lights are green and pulse every 5 seconds presumably meaning that it is working ok.
thanks the meters are as expected and they were installed a couple of months ago. my account shows gas meter as a smart meter but not the electricity meter but it is also a smart meter as both were installed at the same time.
everything appears to be working with the home area network as it should but for some unknown reason the wide area network is only sending gas and not electricity meter readings. the communications hub wan and han lights are green and pulse every 5 seconds presumably meaning that it is working ok.
Ultimately you will have to call the OVO Support team then.
It can take up to 6 weeks for new meters to fully setup but you say it has been a couple of months now.
Did the Hugo app see any data?
If you post how you get on with OVO Support i am sure it will help others in the future.
If your electricity meter isn’t showing up on your online account, our Support team are indeed best placed to help. Checking with a third party app like Hugo is a good idea as Jeffus suggested.
To check for signal issues with the electricity meter, you can perform this health check:
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