My smart meter display is blank - Is the meter broken?

Thanks Jeffus. 

It was booked for 18th January but the contractor did not show. Now booked for 5th April. I am currently waiting for my February bill to see what the estimated Reading is. 

In case you didn't know. 

You are entitled to compensation if you were not given appropriate notice.

Engineer appointments

We'll pay you £30 compensation if:

• An engineer misses an appointment.
• An engineer arrives outside of the scheduled 4-hour time slot.
• We cancel an appointment giving you less than 24-hours notice.
• An engineer is unable to do the job because they arrive with the wrong equipment.

If they don't pay within 10 days of the actual missed appointment , you can ask for another £30

You are also entitled to compensation if they don't replace the meter quickly enough. They basically have 10 working days maximum. 

Problem with pay-monthly meters

We'll pay you separate £30 compensation payments if you tell us you your meter's not recording your energy use correctly and we don't do each of the following:

• Complete an initial assessment of whether your meter's faulty by asking you what it's doing/not doing, then:

• Tell you the results of our assessment and tell you when we're sending out an engineer to fix it (if necessary) – both within 5 working days of you contacting us.

• Repair your faulty meter within a further 5 working days, either by sending out an engineer as advised, or by fixing it remotely if possible.

Again the payments needs to be made within 10 working days or another £30 is payable 

It’s not necessarily just OVO , Octopus have not been able to attend to fit smart meters on two occasions now with very little notice, ie cancelling on the day…..

Hey @charlie lee,

Really sorry to hear this,

I’ll get Forum_Support to reach out, please keep an eye on your private messages. 

 Not more private messaging!!!!

Reaching out??? 
You know who I am contact me. 

So whilst waiting for the elusive engineer to turn up (for the 4th time) and change out my not so smart gas meter, I am forced to submit manual readings.  Until today because the screen is blank.  Yes I know it 'sleeps ' but pressing the A button does nothing to wake it up!  Is this common occurrence? 

Sounds like the battery might be depleted.

You can get compensation for no-shows

Yep that meter needs replacing, @Scotia121, especially if the screen is now unresponsive. If it’s not off supply it’s not considered an emergency appointment.

If you had (another) failed appointment without at least 24 hours notice, you’ll get £30 compensation, or £60 if it’s not paid within 10 working days. Our Support team can arrange the new meter exchange appointment and this compensation. 

Our smart meter hasn't worked for over a week no display of balance done everything to get it to display and still nothing and when it did work it was wired playing up saying difrent balance up and down one minute we were overdrawn then back in credit plus one day we put 30 pounds in and it showed the Ballance, then woke up the day after we were in 15 pounds dept , I did complain about this that we have been scammed but heard nothing back and since the complaint the display of the balance hasn't shown again it's like it's one big scam to take money off you topping up every other day without even knowing your balance, the country and companies have gone greedy and even scamming customers without no answer or compensation for this it's wrong and disrespectful scam scam scam all of it richer getting richer poorer getting poorer!!!!!