Is my In Home Display (IHD) displaying the wrong time?

Yes. I agree. I’m quite happy to have new code on my meters (even if that does end up crashing them!). I’m equally certain that any such test would not be applied to meters on other customer’s sites.

Much of the information I’m now able to share on this Forum has come from OVO trying various solutions on my meters during 2019. So the risks were well worthwhile taking in my case.

And my other question from Monday morning….?

But how did you know the issue had resolved itself?

I was just making an educated guess, @Transparent 

Rats!

I thought we might be onto something there!

I still have a suggestion which might work to provide better feedback. It’s obvious that us customers are seeing missing data which you at OVO aren’t aware of.

We need to add some extra icons into the Usage pages on MyOVO.

I can’t write more now as I’m plastering a ceiling!

Hi 

my in home display is showing 00:00 which is the wrong time is it something to worry about. Is there a way to update this 

thanks 

This is really good news @bob smith 

… not for you. But it’s what OVO’s Smart Meter Engineers need in order to find out why this can happen!

If you’ve read the earlier posts on this Topic you’ll see that @jewelie had an incorrect time on her IHD but the problem disappeared merely because a Meter Read command was sent to the Communications Hub.

So for the moment, please do absolutely nothing!

I’m going to tag @Tim_OVO and @BenS_OVO so they know what you’ve just reported.

Please fill out your Forum Profile page so they can pick up your customer account number from there.

And let us know here if the time-shift has remained consistent overnight.

Many thanks.

What’s the verdict, @bob smith - has the time corrected itself?

If not, let’s try this: 

Request a meter read command via our Support team. We’re on Facebook, Twitter or message on webchat via the Help Centre.

I moved into my current house a couple of years ago with smart meters already installed. Ovo sent us out an IHD to use, but it has never displayed the correct information. It doesn't matter what time of day I look at it, it will always show that we have used 72p of electricity and 94p of gas. The time is also incorrect on the IHD. 

More worrying, the data on the mobile phone app doesn't seem to match the my actual usage for gas. Its not massively out but more than can be explained by 24 hours to update the app. However electricity usage matches perfectly with the app. I cant submit meter readings to correct my bills as it will only accept smart readings.

We've attempted to contact Ovo to fix this in July, August, and October. If you ring, they say it needs a specialist team to deal with it that you have to email. If you email, you get an automated email stating that they will respond to you 5 working days and then you never hear from them again. I'm at a loss as to who to contact in order to get this resolved. 

Hey @BenP ,

Can you show me some photos of the meters and IHD please? I’d like to check something.