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December 12, 2020
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I have a SMETS1 Landis+Gyr smart meter and Trilliant comms hub from British Gas - Can I get an OVO Aclara SMETS 2 smart meter fitted?

  • December 12, 2020
  • 25 replies
  • 8508 views

Hello,

I have an old British Gas electricity smart meter installed in a cabinet and would appreciate some advice as to whether we have enough space for a SMETS2 smart meter. Hopefully the attached photo will show the current setup.

T

he cabinet is near the ceiling and the bottom of the cabinet is  2.25m from the floor (we receive our electricity supply from an overhead cable).

 

Many thanks for any advice.

 

Best answer by Tim_OVO

Updated on 10/11/25 by Ben_OVO

 

Great question to ask about the possibility of changing your current Landis+Gyr SMETS1 (S1) meter.

 

Whilst we do offer an Aclara SMETS2 (S2) meter to customers who have traditional meters installed, we’re not able to offer this if you’ve already got a smart meter installed.

 

Alll S1 meters have been remotely upgraded to communicate with all suppliers,  so a meter replacement shouldn’t be needed to make sure you have all those great smart meter benefits. Read more about this process here.

 

Check out this topic to learn how to read your L+G meter manually, and this guide to submitting the meter readings on your online account or OVO app (download for Android or iOS).

 

Hope this helps!

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

25 replies

Jess_OVO
OVO Staff
OVO Staff
April 26, 2021

I stand corrected on this one @Tedbarn!

 

As @Transparent has far more on-site experience than me I’ll trust that the pesky pipe is in fact the outlet pipe which can be moved by a gas-safe engineer rather than the gas transporter. There is a helpful guide on who is responsible for each part of your meter setup here -

 

 

And can honestly say I would welcome some more hands-on meter training as soon as Lockdown restrictions allow. Pass me the spanner! :wrench:

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TedbarnAuthor
Rank 2
April 26, 2021

After having already paid a gas safe tradespeople to move the outlet pipe there is absolutely no chance of us paying again to have it moved..... manual meter reading submission for the foreseeable future!

Gratitude again to @Blastoise186 for all of the helpful information

 

TedbarnAuthor
Rank 2
April 26, 2021

Whoops that should be tradesperson!

Blastoise186
Super User
Super User
April 26, 2021

No worries! It will have to be taken care of eventually, since that existing gas meter won’t last forever. I’d say it’s already halfway through it’s service life too. Especially the battery! If that runs out, the meter will be toast and it won’t be possible to get readings via any means, even manually. I’ve also heard a fair few horror stories about L+G gas meters draining batteries way too fast and not being all that reliable overall either...

It’s also worth noting that emergency access may be required if the meter ever develops a fault, so if that pipe is still in the way, it could cause more nightmares. If that happened and a new meter couldn’t be fitted due to the pipe, your gas supply would likely have to be shut down for a while. The tradesperson who put the pipe there should never have done it like that in the first place! You might want to call them back and insist on remedial works being done for free, as what they’ve done has effectively created a bit of a safety issue and also prevents your supplier from being able to maintain their own equipment.

I agree that you shouldn’t have to pay for that @Tedbarn . If a gas safe engineer messed up, then it’s their problem to fix.

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TedbarnAuthor
Rank 2
April 26, 2021

Fingers crossed we won't be here long enough before the meter needs to be replaced.

The tradesperson is gas safe registered and I would never let someone who is not gas safe registered touch any gas appliance.