Hello @PeterR1947 @Transparent 

Thanks for this information, the mystery of the titles now seems to make some sense. Pity I haven’t got solar though.

Do you know how I can read the different tariffs, that is daytime usage, nightime usage separately?

Thanks

TyGwyn

Hi @TyGwyn - if you have a two rate meter you can get the separate readings by pressing button 7!

Hi 

Total newbie to meters of any kind let only clever ones !!

I am moving into a property and there are smart meters , the elctric one is flashing the gas isnt .. i dont know how to use it ..th eguy at scottish power said push the red n green buttons at the same time tried this then i tried the green and then read ..i get ..vend ..rejected..incomplete .i have signed up for monthly direct debit so help would be appreciated ..btw the first time it did say £4.60 credit , i havent used any electricity but today i tried again and there £1,79 ??? cheers 

Can you post a photo of it here ?

Thanks for your reply , im  not at the flat at the moment but i will take a pic tomorrow 

Hi sorry o

fr the delay and quality

The electric one flashes 5 times intermitently ,? 

Ok, try pressing 9 on each of the two meters. What happens when you do that?

Could you also confirm who your supplier is please? This may help us improve our advice

Hi 

I will try that tomorrow thanks 

Who is y supplier ? ..Now that's a question lol 

it could be Scottish power who i actually signed up with as required because they atm supply the property 

It could also be British Gas , who due to a system error on their part took over the supply the day after so who knows ?, I've been told by BG that i need to open a temp acc for 28 days , their mistake and i have to rectify it ..SP said i don't and to just leave it and in 28 days it will revert back to them automatically , im not having much luck am i lol 

username change coming soon btw 

Ok, thanks. You can’t change your username yourself, but any forum moderator can do it for you on request. Simply PM them if you have a PM thread open at https://forum.ovoenergy.com/inbox/overview or shoot an email to forum@ovoenergy.com from your registered forum email address with the username you’d like to go for. All your stuff will be migrated as well so you won’t lose it.

For your electric, use https://www.energynetworks.org/customers/find-my-network-operator to find the DNO and then use the relevant DNO tool to look up the supplier. For gas, simply use https://findmysupplier.energy .

Today our smart meters were read by Morrisons. Ever since they are blank,  but we still have supply. I've tried chatting to OVO and they are as much help as a chocolate teapot Does anyone know how we can get the data back please? We've tried pushing the buttons, but to no avail.

Sorry if my question is not allowed.

Hi ​@DonnaSwan ,

What data are you trying to get back?

A picture of the meter(s) would help begin the process ​@DonnaSwan 

Hey ​@DonnaSwan 

Sorry to hear this. Are you referring to the in home display or the meters themselves? 

 
If your smart meter screen isn’t ‘waking up’ when you press the appropriate buttons & you think it may be faulty our support team can arrange a meter exchange:
 

 
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