I need to send in meter readings. I have smart meters installed but I’m not sure how to get the reading displayed on the screen.
Could someone please tell me what buttons I have to press to get the readings?
Thank you
Updated on 27/05/24 by Abby_OVO
Your smart meters are designed to send us your meter readings automatically. You can check the readings we’ve received by heading to the ‘meter readings’ page of the OVO app (download for Android or iOS). If you did want to cross-check these against the meters themselves check the instructions for your meter type below.
For SMETS1 ‘Secure’ smart meters:
There’s a slight difference between the the S1 meters we installed. To take a dual (day/night) reading for Secure Liberty 110 or 112 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:
Aclara (Elec) / Flonidan (Gas) | Elster (Elec) / Honeywell (Gas) | |
Reading the meter |
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Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support team.
Got another model of smart meter? We might have you covered in the guides below (if not leave a comment to let us know and we’ll do some research!)
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Could you help me figure out how to read my meter
I have the following reading for gas 715.386 m3, but when i try to submit it says only numbers does that mean remove the dot ?
Electric i have the following CUM IMP 01 01187.8 KWH same again does that mean remove the dot?
As this meter is extremely confusing as it has changed for some reason as before i got day and night on elect but now cannot even find a day and night reading only CUM. IMP
Before when i had to give a reading to eon, i had night and day, now that has disappeared, its a new build house and think its smart meter, so has eon changed something, as im switching over to ovo now.
Thanks
As you've mentioned you're migrating to OVO from another supplier, I assume you've got different smart meters to those I have and am used to - therefore any advice I offer would be useless in this respect - sorry!
However
Hope your switch goes smoothly, have a great weekend
I've moved your question here as a similar question has been asked before. There's also a link here to OVO Answers which has some really useful information on how to take meter readings.
I hope this helps, but if you still need support, comment below and we will try and help further.
Darran
Hi
I've moved this query over to another topic on reading smart meters. Check out the 'best answer' (at the top) for a great link to an OVO Answers page on this.
In your case, with an Economy 7 smart meter, pressing 9 on the keypad will bring up the total reading. That's not what you want. Press 6 on the keypad: after a few other bits of info, you'll see 'reading 1' and 'reading 2' each followed by the readings from each register.
Hope this helps,
Tim
Thankyou..and we like the forum..Brian Grant
Hey
Thanks for posting! I've moved your query over to another topic on reading smart meters - so it's all in the same place. Check out Lucy's 'best answer' at the top for a great link to an OVO Answers page on this.
Hope this helps,
Emily
Hey Tiny,
I’ve moved your topic over here as I’m hoping this thread will help.
If you’re meter is blank, have you tried pressing any buttons to wake it up? Are you referring to the smart meters itself or the In Home Display (IHD)?
Lucy
Hey
I've moved your query to this topic as you can find the answer at the top!
Emma
Or has the OVO meter turned into a dumb meter ?
I thought the IHD would show the actual meter reading - but apparently not.
Is there some way of accessing this online or via an app as not an OVO customer ?
Or after you leave OVO does the SMART meter become DUMB for the customer ?
Or has the OVO meter turned into a dumb meter ?
I thought the IHD would show the actual meter reading - but apparently not.
Is there some way of accessing this online or via an app as not an OVO customer ?
Or after you leave OVO does the SMART meter become DUMB for the customer ?
Hi James,
I've moved your post over here where you can find the info you need. If you switch to another company that uses the same model of smart meters as us, then it'll retain the smart functionality. You'll still need to provide an opening meter reading to your new supplier, though.
Hope this helps,
Nancy
Eva
I've been trying to take a manual reading, but there seems to be a significant bug on the least-significant-digits:
I've tried orienting both antennae towards the nearest cell-phone mast, but to no avail :P
Can one of the Moderators (
So we've spoken to the experts about this and they've suggested that you dress up as a flower to attract the butterfly away from the meter.
Once it's landed on you, you'll need to run outside and shake it off. Then run back to the meter and take a reading quickly!
Can you pass on my thanks to your experts? I'm pleased to see the depth of their technical knowledge extends to such rural issues. Presumably your OVO meter installation engineers arrive on site with their own flower costumes in case they encounter such problems?
I'm sure we'd all appreciate seeing a photograph of that session on their training course 😛
My electric meter has two different displays. One is called "Total Act Import" (a five-digit number). The other is called "Rate 01 Act Import" (a 4-digit number). Which of these should I be sending to OVO for my initial meter reading?
My gas meter has a display called "Meter Index", which reads 10005.693m3. Is that the number I should be sending to you?
Chris
.
Your electricity reading will show after the 'Rate 01 Act Import' and will be labelled as 'IMP KWH'. Your gas reading is the number shown as the 'Meter Index'.
Lucy
See the main topic post for info,
Pressing 9 on each meter's keypad will bring up the reading. The gas meter is in m3, which we then convert into kWh on your bill!
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