I need to send in meter readings. I have smart meters installed but I’m not sure how to get the reading displayed on the screen.
Could someone please tell me what buttons I have to press to get the readings?
Thank you
Solved
How do I take a manual reading from my OVO smart meter?
Best answer by Lucy_OVO
Updated on 13/03/25 by Chris_OVO
Your smart meters are designed to send us your meter readings automatically. You can check the readings we’ve received by heading to the ‘meter readings’ page of the OVO app (download for Android or iOS). If you did want to cross-check these against the meters themselves check the instructions for your meter type below.
For SMETS1 ‘Secure’ smart meters:
There’s a slight difference between the the S1 meters we installed. To take a dual (day/night) reading for Secure Liberty 110 or 112 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:
| Aclara (Elec) / Flonidan (Gas) | Elster (Elec) / Honeywell (Gas) | |
| Reading the meter |
|
|
Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support team.
Got another model of smart meter? We might have you covered in the guides below (if not leave a comment to let us know and we’ll do some research!)
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
Updated on 13/03/25 by Chris_OVO
Your smart meters are designed to send us your meter readings automatically. You can check the readings we’ve received by heading to the ‘meter readings’ page of the OVO app (download for Android or iOS). If you did want to cross-check these against the meters themselves check the instructions for your meter type below.
For SMETS1 ‘Secure’ smart meters:
There’s a slight difference between the the S1 meters we installed. To take a dual (day/night) reading for Secure Liberty 110 or 112 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:
| Aclara (Elec) / Flonidan (Gas) | Elster (Elec) / Honeywell (Gas) | |
| Reading the meter |
|
|
Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support team.
Got another model of smart meter? We might have you covered in the guides below (if not leave a comment to let us know and we’ll do some research!)
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
I have switched from Ovo and need to give meter readings to my new supplier.
The smart meter and both my gas and electricity meters are blank.
What do I do and will I continue to have gas and electricity?!
Thanks
The smart meter and both my gas and electricity meters are blank.
What do I do and will I continue to have gas and electricity?!
Thanks
I’ve got a smart meter but it has never communicated with ovo as I live in a mobile signal dead zone. I need to provide a meter reading to leave ovo press 9 and it scrolls through various screens. Told by edf to give the reading for IMP KWH and songave the reading for the screen after that shows ovo rejected it saying far too high. There’s another reading which is after “using now” which looks closer to what they say they had in April 18 (3k then and 8k now) but that’s not the screen I was told to read both say KWH! Help.
Had a smart meter fitted a couple of months back, plugged in the in home display that comes with it. This is not picking up data (searching) and the screen on the smart meter itself is blank.
I cannot therefore provide a meter reading. My direct debit has doubled based on 'estimates', my energy consumption has not doubled.
What can I do to provide a meter reading so I can receive an accurate bill please?
Thanks,
Mark.
I cannot therefore provide a meter reading. My direct debit has doubled based on 'estimates', my energy consumption has not doubled.
What can I do to provide a meter reading so I can receive an accurate bill please?
Thanks,
Mark.
+2- Carbon Catcher***
- 100 replies
Has your smart meter got a little keypad on it? If it has, press the "9" key and the meter will cycle through the readings, starting with "IMP KWH" followed by the reading in kWh.
If your meter doesn't have a keypad, or that doesn't work, post a picture of the meter on here.
Peter
If your meter doesn't have a keypad, or that doesn't work, post a picture of the meter on here.
Peter
Hey @mabell !
Please check out either@PeterR1947 's answer directly above or the best answer at the top of this thread.
Thanks!
Please check out either
Thanks!
+2- Carbon Catcher***
- 982 replies
Erm @mabell is this a SMETS2 smart meter?
If so, you don't get the meter reading from the IHD anyway. You read it directly from the meter itself.
Have a look at this other Topic where I've posted a lot of background info about SMETS2 Meter installations with photos and diagrams.
If so, you don't get the meter reading from the IHD anyway. You read it directly from the meter itself.
Have a look at this other Topic where I've posted a lot of background info about SMETS2 Meter installations with photos and diagrams.
Save energy... recycle electrons!
1 person likes this
I read your comment above about not taking the reading from the IHD taking it from the meter itself but this has replaced the meter so I now have no way to take a reading as the screen is blank. I’m obviously missing something?
At this point I don’t really care about the IHD, I just want to take a reading to prevent OVO from calculating my bill based on estimates.
+2- Carbon Catcher***
- 982 replies
Hi
This must be a faulty meter. Email the team and let them know.
Remember to tell them it's a SMETS2 unit, and that it should've been sending smart readings to OVO anyway. That may or may not be related to the screen not working.
Save energy... recycle electrons!
1 person likes this
Tearing my hair out here - this is so much harder than it needs to be!
I've pressed '9' on my smart meter and the readout scrolls through numbers but which ones do you need? The first four look promising - IMP KWH, IMP KWH, IMP KVARH, EXP KVARH but they're not all zero and I'm not sending you any electricity or gas!
Also the page you link to at the very top of the article doesn't tell us how to read our meters 😞.
I've pressed '9' on my smart meter and the readout scrolls through numbers but which ones do you need? The first four look promising - IMP KWH, IMP KWH, IMP KVARH, EXP KVARH but they're not all zero and I'm not sending you any electricity or gas!
Also the page you link to at the very top of the article doesn't tell us how to read our meters 😞.
The reading for electric is displayed after IMP kWh, @walkerluce , for gas it's displayed after VOLUME. The link in the best answer is more information on smart meters.
Thanks for replying Eva.
I don’t have ‘VOLUME’ displayed after the four that I listed I get ‘COST’ and ‘CREDIT’. And that link doesn’t provide any instructions that I can see. 😔
I don’t have ‘VOLUME’ displayed after the four that I listed I get ‘COST’ and ‘CREDIT’. And that link doesn’t provide any instructions that I can see. 😔
I think it's best you get in touch with us @walkerluce , preferably when you're at your meter, so we can diagnose the issue here.
Our contact number is 0330 303 5063, we're open until 5pm today, and then it's 8am - 6pm every week day.
Thanks,
Ed
Our contact number is 0330 303 5063, we're open until 5pm today, and then it's 8am - 6pm every week day.
Thanks,
Ed
I have recently swapped to a different provider, they have asked for my meter readings but I have smart meters fitted. I have tried to get a reading but there is no display showing anymore as the contract has ended, how do I go about this. Thanks
Here's the topic you want @Sky_walker - you'll want to go to the actual meter, not the display device (IHD). Check out the best answer (at the top) for specifics!
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