How do I get an In-Home Display (IHD) for my Smart meter?

Yes. I was just making the point that if you still have SMETS1 meters then the old IHD will still show YOU data and readings from that old meter, so it may be worth putting batteries in it, or plugging it in, to take a look what it may still show YOU even if that is all that it does.

Eg. My new IHD only shows the new electricity meter, so I now have to go outside into the cold to read the old gas meter and send those in myself.

Hi @stevowmt ,

Unfortunately, no supplier is prepared to support an IHD purchased from unauthorised sources for security and integrity reasons. As a result, OVO won’t support nor pair an IHD purchased on eBay.

Additionally, it’s the consensus of the Forum Volunteers (such as myself) and the Forum Moderators here on the OVO Forum that we will likewise not provide any support or assistance with eBay purchased IHDs, other than to recommend you return them for a refund.

We strongly recommend against buying any more IHDs off of eBay.

The Secure Pipit 500 has reached End of Sale at the manufacturer Secure, so there won’t ever be any more stocks of them. The Chameleon IHD6-CAD-PPMID-S1 is a thing that OVO can get, but stocks are constantly being drained due to massive demand and very limited supply from Chameleon. The only ones OVO will pay for are the ones OVO supplies directly - you’re liable to cover the costs of any other third-party IHD yourself I’m afraid. And if you get scammed by the eBay IHD Rip-Off Machine Scammers… Sorry but you’re on your own there.

Your best option is either the ivie Bud or Hildebrand Glow IHD. We’ve got a guide on both of them that you’re welcome to check out.

No worries! Use the eBay Money Back Guarantee if you have to - this is what it’s there for.

It’s possible you might eventually get that IHD from OVO, but upstream stock at Chameleon is so terrible you’d be waiting some time unless you were considered high priority - PAYG customers are generally higher priority for them than PAYM customers because they rely on the IHD so heavily. It’ll be faster if you get one yourself.

Both the Bud and Glow can be self-paired. They use very slightly different methods but it’s reasonably easy to do. :)

If it’s a SMETS1 that’s migrated to DCC successfully and is working fine, I’m afraid not.

However, if it’s a SMETS1 that fails to migrate to DCC or does migrate and then fails irrecoverably, you become eligible for a meter swap to S2.

If you currently have a SMETS1 EDMI setup… You’re already eligible for a swap to S2 - let the Support Team know and they’ll arrange it.

I can do that. :)

Show me some snaps and I’ll be able to identify the setup

That's S1 Itron :)

I’m afraid so. It’s good for at least another four years as far as I can tell

I was able to get one delivered to me in under a week. However, this was in early 2021 when stocks were extremely healthy for S2 IHDs.

If you want an IHD now, I have options for you. I don’t get any commission or kickback for these.

Also, you won’t get live real-time gas usage either regardless of what IHD you have. Gas meters only heartbeat once every 30 minutes, so the IHD will only show half-hourly snapshots.

Hi @SFR

I don't work for OVO, I am just a customer like you. 

The penalty term is part of the ovo standard terms and conditions that you are already signed up to when you joined. You can't pick and choose the terms. 

It doesn't  say you will be charged, just that you may be charged. I would have thought ovo isn't going to charge you if you have a heart attack given the wording if it is explained to them you have had a heart attack. 

I am also confident the Ombudsman would be on your side if that is really needed. 

(b) when you haven’t kept an agreed appointment with us or our agents. If you make an appointment and can’t keep it, you must let us know 24 hours before the appointment, or you may have to pay a fee for the appointment;

https://www.ovoenergy.com/terms

Actually, the same rules apply across the board. No matter who you’re with, that £30 missed appointment penalty applies.

HOWEVER, it is able to be waived in certain situations. A medical emergency would have a 100% chance of a fee waiver being granted for example.

My smart meter home display has stopped working I have waited three weeks for a new on I am still waiting is this normal 

I have phoned the company all I get is that it’s in the post that was two weeks ago 

I am thinking off changing my supplier 

My smart meter is situated in a cupboard in a communal corridor and therefore not easily accessed. The previous property owner did not leave a monitor. How can I monitor meter readings without using the meter itself?

Can I buy a remote monitor that can be linked to the meter?

Is there an app that I can download that can be linked?

Thanks

Many thanks