How do I get an In-Home Display (IHD) for my Smart meter?

Thanks again @Blastoise186! Final one: would OVO switch me from a SMETS1 meter to a SMETS2, thus making getting a new IHD much easier? Thanks!

If it’s a SMETS1 that’s migrated to DCC successfully and is working fine, I’m afraid not.

However, if it’s a SMETS1 that fails to migrate to DCC or does migrate and then fails irrecoverably, you become eligible for a meter swap to S2.

If you currently have a SMETS1 EDMI setup… You’re already eligible for a swap to S2 - let the Support Team know and they’ll arrange it.

Thanks @Blastoise186, how would I know if I have a SMETS1 EDMI setup? Thanks

I can do that. :)

Show me some snaps and I’ll be able to identify the setup

Thanks so much @Blastoise186, please see attached.

That's S1 Itron :)

Sorry @Blastoise186, what does that mean 🤣 They won’t replace it? Cheers

I’m afraid so. It’s good for at least another four years as far as I can tell

I had my SMETS 2 smart meters installed on 22nd May 2023. It took a couple of months before the meter started sending readings to OVO but it's since been sending readings daily which is great.

I was given an IHD when they installed the smart meter and told it would take 24 hours before it worked. I left it a couple of weeks plugged in less than a meter from the smart meter but never got any data. I've gone through at least 10+ live chats with OVO customer services whilst they tried to remotely repair the IHD. All but one worked, I briefly had historic gas usage showing but no live data and no electricity. This lasted for around an hour and the final live chat attempt completely broke the IHD and I was told I'd need a new one as it was no longer communicating remotely.

Several customer service operators have told me that the IHD order has been requested but they can't tell me how long it will be until I receive it. I chased multiple times but gave up and realised I wasn't going to get anywhere when I kept getting the same answer. I even asked if I could submit a formal complaint to see if that would expedite the process but again I've heard nothing. This was probably 2 months ago now and I still have no IHD.

I moved into my property last year and being considerably older than my last house (new build) the bills are significantly more so I was really keen to have an IHD before we head into winter and I could monitor live spend data, particularly gas usage, so I'd know when to click the central heating off. 

Anyone else able to give me timescales on their experience of receiving an IHD?

I was able to get one delivered to me in under a week. However, this was in early 2021 when stocks were extremely healthy for S2 IHDs.

If you want an IHD now, I have options for you. I don’t get any commission or kickback for these.

Also, you won’t get live real-time gas usage either regardless of what IHD you have. Gas meters only heartbeat once every 30 minutes, so the IHD will only show half-hourly snapshots.