How do I get an In-Home Display (IHD) for my Smart meter?

Hey @Millenios ,

Unfortunately, the Secure Pipit 500 is no longer manufactured by Secure, there’s no way for OVO to get more of those. It’s not some kind of plot to make more money - just a case that the Pipit 500 is ancient and not made anymore.

Hildebrand can help though with their Hildebrand Glow IHD. You can get one via https://shop.glowmarkt.com/products/display-and-cad-combined-for-smart-meter-customers?variant=36560284352664

This link has been adapted purely to make sure you get the right version. If you use it, I won’t get anything out of the sale.

Alternatively, the ivie Bud is an option https://ivie.co.uk .

Unfortunately, those IHDs are third party. While OVO does allow you to use them of course, there’s no arrangement in place to provide those models for free - and neither of them is designed to be given out by a supplier either, or at least, not these versions.

You get one IHD for free at meter installation as a gift, but after that it’s up to you. Where possible and subject to stock, OVO always aims to send one out for free if you move into a property without one. However, the Pipit 500 is irreplaceable with like-for-like ones and S1 compatible IHDs are like gold dust.

Hi @Madmy55 , depending on which smart meter you’ve got, you could ask customer support if they have any available. 

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

Here’s a guide to various versions

You can also see similar data via authorised third party apps

If you haven’t had an IHD yet, let the Support Team know.

Hi. I still not received smart meter which I ordered 2months ago

Hi @Kasia.b ,

Please contact the Support Team about this. https://ovoenergy.com/help .

However, if your ordered the IHD anywhere other than OVO, then OVO Support cannot assist with that.

It's ok they told me I would get a new meter this time last year but it never happened, so perhaps telling customers lies is something they do. 😪

When I was with SSE I had a perfectly good IHD,  when we moved over OVO turned it off. Perhaps they we're a bit to quick to take on all SSE customers.  Never mind just have to live without one but I thought that was the reason to have a smart meter so you could see what you were using.

👍

Like a lot of companies nowadays trying to run before they can walk.   🥴

When I moved in here there were old SMETS1 meters, and a British Gas IHD.

I signed up with SSE. and then in January got transferred to OVO - in all of my time with SSE and OVO the BG IHD still gave me readings, it just wasn't able to pass them to the supplier.

I think what I am saying is if you still have SMETS1 meter(s) and the IHD that goes with them it will still work for YOU (meter readings etc.) It just won't send data to OVO.

OVO fairly recently changed my electricity meter (but not the Gas) to a SMETS2, although they didn't give me a new IHD  I did manage to request a one and got sent one a few weeks later that works with the new meter, but the old gas meter is now totally dumb.