How do I get an In-Home Display (IHD) for my Smart meter?

Hi @Ianthejock Did you have your smart meters installed last March and not get an IHD (In Home Display) given to you then?

I don't work for OVO, i am just a customer like you 

Unfortunately, it’s ultimately down to supply and demand issues. OVO isn’t Chameleon’s only customer and tons of suppliers use Chameleon IHDs, so there’s only so many of them to go around at any given time. Both Hildebrand and ivie will happily sell you one though if you’re interested and they’ll both work fine.

If you want one that’s as close as possible to the stuff OVO gives out, go for the ivie Bud. If you fancy doing more magic tricks with it, then the Hildebrand Glow IHD is the better choice.

Sorry to hear about this delay in getting your replacement In Home Display sent out. 

I must say that I much prefer my web based online account usage charts: https://account.ovoenergy.com/usage?datePeriod=monthly

This is also worth a look:

Thanks so much for your replies, really appreciate it. As of today the app is no longer showing me daily, monthly usage. I've had this b4 as have a lot of customers. But it did right itself after almost a month.  Thanks again for your help.  Kev

@Kevan your online usage pages should be up and running again, I think you were affected by a temporary drop out that also affected me and others at the end of last week. 

@yetanothername sorry to hear about this, I assume you’ve been asked to do a smart meter health check?

@Kevan 

I am unconvinced the OVO Support Team are being clear enough for all customers just how long it will take for a replacement IHD to be dispatched. 

I suggest you log a complaint given your example so you can be sure it is properly tracked if you haven't already 

https://www.ovoenergy.com/feedback

After 8 weeks you can ask the Energy Ombudsman to help

We’ve said it here many times. If you fancy a new IHD, your options can be found in this guide:

Hi @Maria Walker ,

You can request one, but there may be a wait. I’ve got faster options for you at this guide:

You can ask customer support although I’m not sure about supply at present. Alternatively take a look at this 

and thus show some alternative apps should you need more data 

Hi @Lorraine5691 can I ask how recently you switched? It does take a while for smart meters to re-sync when switching suppliers

Ah, ok. It can take around 6 weeks for the connection to sort itself out so it’s worth checking every so often to see if readings are being automatically sent

You can check here

https://account.ovoenergy.com/meter-readings

Hiya!

You can indeed, but you’ll need to pay for one.

Either the ivie Bud or Hildebrand Glow IHD should work.

Hi @Millenios and thanks for posting this. 

There’s lots here to unpack. It’s tricky to give advice on your smart meters as we’re not sure of the situation exactly. The vast majority of first generation smart meters have now been enrolled and adopted onto the same network as the second generation smart meters. If your meter can’t do this for any reason, it will get replaced. I believe the latest deadline across the industry for this is now the end of 2023:

Could you confirm what type of first generation smart meter you have? 

Can you confirm if this smart meter sends us your meter readings remotely? If it does and it’s set up to send us your usage every 30 minutes, you have great insight available via your online account: https://account.ovoenergy.com/usage

@Blastoise186 also made this guide on sourcing replacement In Home Displays, but before you get one make sure it’s compatible with your meter type: