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Best answer by Tim_OVO

Updated on 14/05/26 by Chris_OVO

 

Sorry to hear you didn’t receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.

 

If you make our Support Team aware that you’re missing this device (either since an installation or if you’ve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, you’d need to check that they’re currently compatible with OVO as we’ll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If you’ve got another type of S1 meter it’s worth checking whether the meter has been ‘enrolled and adopted’ allowing it to communicate with all suppliers - more in on this here.

 

If you haven’t already checked it out there’s also some really great usage data available on your online account or OVO app (download for Android or iOS) - find out how to access this info on this great guide. Just one of the great benefits of going smart!

 

We have a great guide made by one of our top volunteers, why not check it out:

 

 

OVO customer but not got a smart meter yet? - Book today!

Smart meter lost communication with us? Fill out this Online Form.

Interested but not yet an OVO customer? - Check out our plans!

97 replies

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G
Newcomer
GerryG
Newcomer
October 19, 2023

I have been without an IHD since being moved from SSE 2 years ago,  because OVO say they don't have any is this true or are they lying.

Blastoise186
Super User
Blastoise186Super User
Super User
October 19, 2023

Hi @Kasia.b ,

Please contact the Support Team about this. https://ovoenergy.com/help .

However, if your ordered the IHD anywhere other than OVO, then OVO Support cannot assist with that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 19, 2023

    Please post photos of the meter on the wall.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      GerryG
      Newcomer
      October 19, 2023

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      I see.

      OVO speaks the truth. You have a SMETS1 Honeywell Elster meter, for which stocks of compatible IHDs are literal gold dust right now.

       

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      GerryG
      Newcomer
      October 19, 2023

      It's ok they told me I would get a new meter this time last year but it never happened, so perhaps telling customers lies is something they do. 😪

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      OVO is attempting to get more IHDs in that are S1 compatible. But they’re fighting literally every other supplier too - there’s only so many to go around

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      GerryG
      Newcomer
      October 19, 2023

      When I was with SSE I had a perfectly good IHD,  when we moved over OVO turned it off. Perhaps they we're a bit to quick to take on all SSE customers.  Never mind just have to live without one but I thought that was the reason to have a smart meter so you could see what you were using.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      I suspect you had an SSE Energy Tracker, also known as the IHDL SmartView.

      Unfortunately, those units were poorly designed and many of them have failed as a result of the DCC migration. It would have happened regardless of which supplier you were with.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      GerryG
      Newcomer
      October 19, 2023

      👍

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