How do I get an In-Home Display (IHD) for my Smart meter?

Hi I have SMETS 1 meters. Secure Liberty 100 & Secure Liberty EG4v 10 I believe they send frequent readings. I wanted the IHD to see real time usage to help understand & reduce the family usage. 

Just had another email from OVO advising they can no longer supply

despite being assured I had one on back order which I have been chasing for over a year

“unfortunately we don't have in home displays in for the smets 1 and have stopped getting them in.”

The IHD has always been (& still is) advertised as a great way to track & reduce your energy usage.

I assume not for OVO the more I use the better :0)

Again any help or advise would be appreciated.

Thanks Again 

Hey @Millenios ,

Unfortunately, the Secure Pipit 500 is no longer manufactured by Secure, there’s no way for OVO to get more of those. It’s not some kind of plot to make more money - just a case that the Pipit 500 is ancient and not made anymore.

Hildebrand can help though with their Hildebrand Glow IHD. You can get one via https://shop.glowmarkt.com/products/display-and-cad-combined-for-smart-meter-customers?variant=36560284352664

This link has been adapted purely to make sure you get the right version. If you use it, I won’t get anything out of the sale.

Alternatively, the ivie Bud is an option https://ivie.co.uk .

Thanks Blastoise186  Interesting to know there are options. I would have assumed OVO would source these as an alternative, as I understand the IHD is supplied FOC as part of the contract. Seems ironic to pay £69.00 as for a cost saving device Heh.

Unfortunately, those IHDs are third party. While OVO does allow you to use them of course, there’s no arrangement in place to provide those models for free - and neither of them is designed to be given out by a supplier either, or at least, not these versions.

You get one IHD for free at meter installation as a gift, but after that it’s up to you. Where possible and subject to stock, OVO always aims to send one out for free if you move into a property without one. However, the Pipit 500 is irreplaceable with like-for-like ones and S1 compatible IHDs are like gold dust.

Hi. Just joined have been with Ovo for about 2 years, have smart meter but would like to get IHD in my flat hopping someone can tell me how to go about it? thank you

Hi @Madmy55 , depending on which smart meter you’ve got, you could ask customer support if they have any available. 

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

Here’s a guide to various versions

You can also see similar data via authorised third party apps

Why have I not received an in-house display, will I ever get an in house display. Been with OVO over 2 years from SSE and still no in house display.

If you haven’t had an IHD yet, let the Support Team know.

Been waiting 2 years for an IHD.

Hi. I still not received smart meter which I ordered 2months ago