How do I get an In-Home Display (IHD) for my Smart meter?

I presume you mean that you don’t have an IHD (in home display)? The OVO account is only updated at the end of every day but you could sign up to Loop to get some info during the day. It won’t be real-time but it does update every few hours via the actual smartmeters (presuming you have them)

https://forum.ovoenergy.com/my%2Dsmart%2Dhome%2D138/smart%2Dmeter%2Ddata%2Dfeeds%2Doptions%2Davailable%2D12704

This is a complete nightmare, I have the same issue and have made 4 or 5 attempts to have one sent, each time being informed yes one is on its way, but nothing ever shows up. Hopeless. Tried SSE  originally then ovo latterly after the rebrand. Almost given up. 

Hey @CazB49,

Welcome to the OVO Online Community,

You might be able to request an In Home Display replacement with our Support Team, although I know there is very low stock at the moment and new installs will be prioritized.

We also have this brilliant article written by one of our community members @Blastoise186:

If you want to try Loop it gives use as the day goes but a few hours behind. It looks like this 

Or there’s Bright which is similar. 

They’re both free and can show comparisons as well. 
Either might get you up and running fairly quickly 

Good grief! I don’t blame you hanging up. I would have done likewise.

Hey @KPP ,

I’m one of the forum volunteers. We do get some extra info about this sort of thing from time to time.

My understanding of the current situation is that stocks are limited and they’re mostly prioritised for cases where:

• It’s a brand new smart meter install - the engineer will always provide you with an IHD on the spot whenever possible for this and get it set up for you
• You’ve never had one at all - OVO will try to get one sent out to you as best they can
• You’re on Smart Pay As You Go - because these members rely on IHDs to monitor credit and top-up manually

There’s also a few cases where you’ll probably get pushed down the queue a bit:

• You broke your existing IHD - and it’s not a fault caused by something the warranty covers
• You’ve already had several IHDs
• You’re out of warranty on the existing IHD
• OVO isn’t able to get a compatible IHD for you at the time of the request
• Your meters aren’t on DCC yet - most likely to affect SMETS1

If you still fancy one now, I’ve got options for you:

This guide might help 

There are links to support and other options depending on if this is your first unit

Hi @paulb59 take a look here for info

Hi,
If you mean the little device with a screen etc. Mine broke years ago.

If it helps there is a mobile app you can use. Thats all I have.
On Android its called OVO energy app.
It only gives pretty much the same as the web site i.e. Its not real time.

Hi,

Been on a smart meter for some years now but never got a IHD when they did it.  Didn't think of it at the time but now it would be interesting to get a real time display of usage to see what the big user items are etc. The app is great but it's not real time.  

Anyone know how I can get hold of one and if they are actually useful ?

Good luck! We were promised an in house display unit in 2021. We are still waiting… OVO just keep saying they haven’t any and don’t know when they will get any. 
We were automatically transferred from SSE and just wish we could go back to them as OVO are simply awful to deal with. 

So how difficult is to get a home monitor?

From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!

Customer service is practically useless and you spend more time on hold than talking to someone.