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Rank 1
February 13, 2018
Solved

How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

  • February 13, 2018
  • 24 replies
  • 13623 views

Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?

 

Best answer by AndyB

Updated on 10/10/25 by Ben_OVO:

 

Great work getting your new In-Home Display (IHD) connected to your WiFi!

 

This is slightly different to the Home-Area Network which connects the device to your Smart meter and displaying your usage information. The engineer would help to get this set-up if they’ve provided the IHD at the time of your smart meter installation. If you’ve received the device at a later date or needed a replacement you’ll need to contact our Support Team to complete the pairing process. They’ll send a remote message out from your smart meter which will then allow the device to join the network.

There’s more info on our device guides below:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

All paired up but still having issues? Check out or trouble-shooting guide below.
 

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with us? Fill in this Online Form

Interested but not yet an OVO member? - Check out our plans!

 

24 replies

Rank 2
August 22, 2025

DCC were supposed to be trialling connection via WiFi last year but I’ve not seen anything about it. A shame as it would solve most of the no-WAN cases overnight.

Nukecad
Super User
Super User
August 22, 2025

Yes there were technology trials.

However just because you could do something doesn't mean that you should do it.

As said there are security issues involved with connectiing smart meters to the internet.

Whilst it might sound like a good idea for some consumers (and suppliers) point of view it would potentially be a route for ‘Bad actors’ to access the Nation Grid and disrupt it (or even close it down altogether) which is not an acceptable risk that any sensible government will allow.

I said, Hey - Watts going on.
Blastoise186
Super User
Super User
August 22, 2025

Another big reason is that if you’re off-supply due to running out of PAYG credit, it’d be impossible to get the credit delivered automatically if the meter runs via your Wi-Fi because there’d be no internet connection as the router would be offline. And no way to reliably remotely deliver Additional Support Credit either for the same reason.

Frankly, unless you’ve got a fancy setup like Ubiquiti UniFi like I do, it’d also be impossible to isolate the Smart Meter(s) from the rest of your local network - that’s another reason why it’s not happened.

I checked with an expert this afternoon - as far as they know, the trial in question has made no further progress and probably won’t be going much further.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Community Manager
August 25, 2025

Hey ​@AndyHat

 

A warm welcome to the community and if you haven’t already check out our new members area.

 

Some members have mentioned that connecting your smart meter to the internet isn't secure. But don't worry, we have some solutions to help with any signal issues! If you can share a bit more about your setup and where you're located, we'd love to offer some friendly advice and support. Also, feel free to upload pictures of your meter setup. Our community is here to help with more suggestions, too!

 

This article might have more information but not specific to your circumstances

 

Renewable energy jokes never get old.