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jarod77
Rank 1
February 13, 2018
Solved

How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

  • February 13, 2018
  • 24 replies
  • 13623 views

Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?

 

Best answer by AndyB

Updated on 10/10/25 by Ben_OVO:

 

Great work getting your new In-Home Display (IHD) connected to your WiFi!

 

This is slightly different to the Home-Area Network which connects the device to your Smart meter and displaying your usage information. The engineer would help to get this set-up if they’ve provided the IHD at the time of your smart meter installation. If you’ve received the device at a later date or needed a replacement you’ll need to contact our Support Team to complete the pairing process. They’ll send a remote message out from your smart meter which will then allow the device to join the network.

There’s more info on our device guides below:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

All paired up but still having issues? Check out or trouble-shooting guide below.
 

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with us? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

24 replies

Show previous replies
Coop_UK
Newcomer
Coop_UK
Newcomer
April 20, 2018
Good Morning Nancy,

I can see that online for the previous day. I am meaning in regard to the In Home Display and live use. So that I can see what uses what and I can make a difference.
L
Newcomer
Lolipoplil
Newcomer
December 9, 2018
My meter broke and was sent a new one followed instructions and when I clicked join network nothing happens there is just an esclamation mark flashing in the left hand corner. Says no data where my electric and gas balance should be
Lucy_OVO
Retired Moderator
Lucy_OVO
Retired Moderator
December 11, 2018
Hopefully you'll find the answer on here @Lolipoplil 🙂
You guys know what’s watt
C
Newcomer
Coolnan
Newcomer
February 9, 2019
I received my new Chameleon IHD yesterday and contacted OVO to activate but it hasn't connected to Wi-fi or meters. Please can anyone help?
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
February 14, 2019
Hi @Coolnan - I've moved your post onto this topic about connecting your IHD. Hope this helps!
Your guiding light(bulb)
C
Newcomer
Coolnan
Newcomer
February 16, 2019
Thank you for your help. I am now sorted thanks to a member of OVO contacting me regarding my problem, nobody had disconnected my old IHD!

Thanks for help everyone.
J
Newcomer
Julian Earnshaw
Newcomer
March 19, 2019
how do I input my tariff and standing charge in to the smart meter? All I get at the moment is KWH usage. thanks
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
March 21, 2019
Hi @Julian Earnshaw - I've moved your post over here.

Sounds like your IHD needs connecting rather than anything inputting. More info above ☝🏼
Your guiding light(bulb)
A
Newcomer
AndyHat
Newcomer
August 22, 2025

Is it possible to connect my smart meter to my home WiFi? Phone connection is very poor.

Blastoise186
Super User
Blastoise186Super User
Super User
August 22, 2025

Hi ​@AndyHat ,

Sorry, but I’m afraid not - it’s banned for security reasons.

There are options like Mesh Comms Hubs and booster aerials though - so you may be able to get around the issue that way.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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