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jarod77
Rank 1
Feb 13, 2018 10:56 AM UTC
Solved

How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?

 

AndyBBest Answer
Newcomer
Feb 14, 2018 5:41 PM UTC

Updated on 10/10/25 by Ben_OVO:

 

Great work getting your new In-Home Display (IHD) connected to your WiFi!

 

This is slightly different to the Home-Area Network which connects the device to your Smart meter and displaying your usage information. The engineer would help to get this set-up if they’ve provided the IHD at the time of your smart meter installation. If you’ve received the device at a later date or needed a replacement you’ll need to contact our Support Team to complete the pairing process. They’ll send a remote message out from your smart meter which will then allow the device to join the network.

There’s more info on our device guides below:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

All paired up but still having issues? Check out or trouble-shooting guide below.
 

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with us? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

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24 replies

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Coop_UK
Newcomer
Coop_UK
Newcomer
Apr 20, 2018 8:58 AM UTC
Good Morning Nancy,

I can see that online for the previous day. I am meaning in regard to the In Home Display and live use. So that I can see what uses what and I can make a difference.
Newcomer
Lolipoplil
Newcomer
Dec 9, 2018 6:41 PM UTC
My meter broke and was sent a new one followed instructions and when I clicked join network nothing happens there is just an esclamation mark flashing in the left hand corner. Says no data where my electric and gas balance should be
Lucy_OVO
Retired Moderator
Lucy_OVO
Retired Moderator
Dec 11, 2018 2:53 PM UTC
Hopefully you'll find the answer on here @Lolipoplil 🙂
You guys know what’s watt
Newcomer
Coolnan
Newcomer
Feb 9, 2019 11:06 AM UTC
I received my new Chameleon IHD yesterday and contacted OVO to activate but it hasn't connected to Wi-fi or meters. Please can anyone help?
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
Feb 14, 2019 11:16 AM UTC
Hi @Coolnan - I've moved your post onto this topic about connecting your IHD. Hope this helps!
Your guiding light(bulb)
Newcomer
Coolnan
Newcomer
Feb 16, 2019 5:38 PM UTC
Thank you for your help. I am now sorted thanks to a member of OVO contacting me regarding my problem, nobody had disconnected my old IHD!

Thanks for help everyone.
Newcomer
Julian Earnshaw
Newcomer
Mar 19, 2019 12:55 PM UTC
how do I input my tariff and standing charge in to the smart meter? All I get at the moment is KWH usage. thanks
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
Mar 21, 2019 11:17 AM UTC
Hi @Julian Earnshaw - I've moved your post over here.

Sounds like your IHD needs connecting rather than anything inputting. More info above ☝🏼
Your guiding light(bulb)
Newcomer
AndyHat
Newcomer
Aug 22, 2025 2:43 PM UTC

Is it possible to connect my smart meter to my home WiFi? Phone connection is very poor.

Blastoise186
Super User
Blastoise186Super User
Super User
Aug 22, 2025 3:07 PM UTC

Hi ​@AndyHat ,

Sorry, but I’m afraid not - it’s banned for security reasons.

There are options like Mesh Comms Hubs and booster aerials though - so you may be able to get around the issue that way.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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