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Helidave
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February 9, 2019
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How can I change the reading frequency of my smart meters? I have half hourly for gas and daily for electricity...

  • February 9, 2019
  • 43 replies
  • 6719 views
I have had a smart meter for several years and find the on line graphs very useful. Curiously, I can view hourly readings for gas but only daily for electricity. How can I change the electricity readings to hourly - or half hourly?
    Best answer by Nancy_OVO

    Updated on 23/10/25 by Ben_OVO​​​​​

     

    Great to hear you’re loving the online usage pages that use smart meter data to show what your using throughout the day.

     

    As you’ve noticed we’re not currently getting half-hourly data from your electricity meter. You can change the reading schedule of your smart meter via your online account or app by following this guide:

     

     

     If you’re unable to do this please contact our Support Team, who can request a change to your meter reading schedule for you.

     

    It’s worth remembering you’ll also be able to check usage info using your In-Home Display. Hope this helps get you full access to all the benefits of going Smart!

     

    OVO member but not got a smart meter yet? - Book today!

    Interested but not yet an OVO member? - Check out our plans!

     

    43 replies

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    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 16, 2023

    That depends on the settings. Ideally every 30 mins but that’s normally by request. 
    There should be a record of daily readings on your account page. 
    https://account.ovoenergy.com/meter-readings

    If you have more frequent readings enabled you will be able to see this on a usage graph

    https://account.ovoenergy.com/usage

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      M.isterW
      Rank 6
      M.isterW
      Rank 6
      February 16, 2023

      It transmits data once a day. It can record data every half hour (assuming it has been set up this way) but sends all the data for a day in one go.

      1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        February 16, 2023

        The data is actually available via 3rd party apps during the day and so the data is available as collated by DCC (data hub)

        but OVO only poll for their data once a day and present it the following day

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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