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Helidave
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February 9, 2019
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How can I change the reading frequency of my smart meters? I have half hourly for gas and daily for electricity...

  • February 9, 2019
  • 43 replies
  • 6719 views
I have had a smart meter for several years and find the on line graphs very useful. Curiously, I can view hourly readings for gas but only daily for electricity. How can I change the electricity readings to hourly - or half hourly?
    Best answer by Nancy_OVO

    Updated on 23/10/25 by Ben_OVO​​​​​

     

    Great to hear you’re loving the online usage pages that use smart meter data to show what your using throughout the day.

     

    As you’ve noticed we’re not currently getting half-hourly data from your electricity meter. You can change the reading schedule of your smart meter via your online account or app by following this guide:

     

     

     If you’re unable to do this please contact our Support Team, who can request a change to your meter reading schedule for you.

     

    It’s worth remembering you’ll also be able to check usage info using your In-Home Display. Hope this helps get you full access to all the benefits of going Smart!

     

    OVO member but not got a smart meter yet? - Book today!

    Interested but not yet an OVO member? - Check out our plans!

     

    43 replies

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    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    June 9, 2020

    Really sorry to hear about that experience, @martinbucknall 

     

    Our email response time today is over 2 days, so it might still be in a queue to be looked at. Alternatively we’re currently taking about 45 minutes to get back to customers on Facebook and Twitter. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    J
    Newcomer
    jayne1
    Newcomer
    December 23, 2022

    how do i revert back to monthly reads

    M.isterW
    Rank 6
    M.isterW
    Rank 6
    December 23, 2022

    Could you give us some more details please?

     

    Do you have a smart meter?

    What's happening at the moment that you want to change?

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    J
    Newcomer
    jayne1
    Newcomer
    December 23, 2022

    yes i have a smart meter which is sending half hour reads but i want monthly reads

    M.isterW
    Rank 6
    M.isterW
    Rank 6
    December 23, 2022

    You can contact OVO customer service, when they're open after Christmas, and they can change it. 

     

    Is there a particular reason you don't want half hourly readings? In makes no difference to your bills and many people find the data can be useful, to help identify when they're using the most electricity.

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 24, 2022

    Your other option is Daily readings rather than Monthly readings. If you want to make sure your account balance and meter readings are always up to date, we tend to recommend Daily or Half-Hourly Readings. Only use Monthly if you absolutely don’t want to even have accurate account balances more than once a month.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    B
    Newcomer
    bammbamm
    Newcomer
    December 24, 2022

    my smart meter is sending readings every 18 & 26th and no other time, is there anyway so it sends weekly readings?

     

    M.isterW
    Rank 6
    M.isterW
    Rank 6
    December 24, 2022

    That sounds odd. Smart meters can be set up to take a reading every half hour, once a day or once a month. It shouldn't be possible to take two readings a month.

     

    You can get the frequency changed by calling OVO customer service, after Christmas. It can't take a weekly reading so you might want to go for a daily reading.

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 24, 2022

    It sounds to me as if the most likely culprit is a corrupted read schedule. This is an easy fix and I agree with the above. If it were me, that’d be the first thing I’d try and see if it helps.

    If it does, then you should be good to go. If it fails to resolve the issue, further investigation may be required.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    P
    Newcomer
    Popeye
    Newcomer
    February 16, 2023

    How often does my smart meter transmit readings to OVO?

     

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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