How can I change the reading frequency of my smart meters? I have half hourly for gas and daily for electricity...

Thanks for posting that comment @martinbucknall and welcome to the Forum.

Firstly you are doing the right thing by sending emails. During the Coronavirus Pandemic, many of OVO’s staff are working from home. An email can easily be forwarded to the most relevant person.

Could you please clarify… when you write that your gas meter was changed to send half hourly readings, are you referring to a physical exchange of your Smart Gas Meter, or do you mean that a software command was used to make the change?

Even if you mean the latter, there are two entirely different changes which could be made:

a; a SMETS Command sent to your meters to specify that HH readings are to be stored, ready for collection after midnight.

b; a change to the user-interface for your MyOVO page, such that the HH readings are to be displayed as a Usage-graph.

As you will see from the discussion above, other customers are reporting that the HH readings are being collected, but that those readings are not being displayed since their accounts have been switched to the new Billing Software.

Thanks for the clarifications @martinbucknall 

So what you’re reporting is almost identical to what @oldterry2 has written earlier in this same Topic.

If it’s an issue to do with the User Interface for some customers on the new Billing System, then that’s down to the Programmers in London.

If it’s the case that commands need sending to the Smart Meters then that falls within the remit of the SMETS Engineering Team, based in Bristol.

The Bristol Team have lost access to their “playground” in the meter-test-lab due to the Pandemic. So that is causing all sorts of delays, especially when a reported issue affects a few customers, but not others.

They have to take great care before sending out remote code updates and commands to Smart Meters because they risk crashing the system and losing the ability to send further commands. I know… because that happened to me last year whilst I was a test-site!

Equally the Programmers may well devise a fix for an issue relatively quickly. But the new code has to go through rigorous testing before they’ll be allowed to apply it to the “live” Billing System!

Really sorry to hear about that experience, @martinbucknall 

Our email response time today is over 2 days, so it might still be in a queue to be looked at. Alternatively we’re currently taking about 45 minutes to get back to customers on Facebook and Twitter. 

Could you give us some more details please?

Do you have a smart meter?

What's happening at the moment that you want to change?

You can contact OVO customer service, when they're open after Christmas, and they can change it. 

Is there a particular reason you don't want half hourly readings? In makes no difference to your bills and many people find the data can be useful, to help identify when they're using the most electricity.

my smart meter is sending readings every 18 & 26th and no other time, is there anyway so it sends weekly readings?

It sounds to me as if the most likely culprit is a corrupted read schedule. This is an easy fix and I agree with the above. If it were me, that’d be the first thing I’d try and see if it helps.

If it does, then you should be good to go. If it fails to resolve the issue, further investigation may be required.

That depends on the settings. Ideally every 30 mins but that’s normally by request. 
There should be a record of daily readings on your account page. 
https://account.ovoenergy.com/meter-readings

If you have more frequent readings enabled you will be able to see this on a usage graph

https://account.ovoenergy.com/usage

The data is actually available via 3rd party apps during the day and so the data is available as collated by DCC (data hub)

but OVO only poll for their data once a day and present it the following day