How can I change the reading frequency of my smart meters? I have half hourly for gas and daily for electricity...

Thanks Nancy. I only didn't telephone in case I lost my discount because of contacting support.
If OVO reads this, it would be good if, when searching for meter reading frequency, it would state that this can only be changed by telephoning support and also be clearer about how you can avoid losing the no contact discount.
Thanks again.

Hey @Helidave,

As this isn't something you can do yourself online, you wouldn't be at risk of losing your Self Service Reward for contacting about it 🙂

Cheers

Hi,  I’ve recently moved to ovo and I have smart  meters. 

However you are only taking the smart meter readings at the end of the month  (which means you are using estimates for my bills).  Can anything be done so you read the smart meters more frequently?  

Cheers  Terry

Hello @oldterry2 

A lot of Smart meter questions recently which I believe I need to take a course on. Maybe something OVO can assist me on.

 

For the meantime. My good friend @Transparent Is a legend when it comes to Smart meters. He may be able to help you

 

Hi @oldterry2 and welcome to the Forum.

So I’m puzzled by this. What is the reason you think that OVO are only sending a SMETS-Read command once per month?

Is this because you’re not seeing daily usage data when you log in to your MyOVO page?

Do you know whether you have SMETS1 meters (manufactured by Secure) or SMETS2 (made by either Aclara or EDMI)?

@oldterry2 @ITGeek123 @Transparent - I’ve moved your messages over to this topic, it’ll be easier to find your great responses!

 

@oldterry2 - It sounds like the meters are set to only take 1 reading per month (at the end of the month) but we can change that to daily or even half-hourly. This would eliminate the possibility of estimated bills.

 

If you’re interested, drop us a message on Facebook, Twitter and our Help centre has online chat!

Well I didn’t think the new Billing System allowed a Smart Meter to be read less often than daily. The current default is a SMETS_read command being sent shortly after midnight, with the retrieval of all data in half-hour chunks.

If the previous day’s SMETS_read command had been unsuccessful, then that data will also be retrieved at the same time.

 

Thanks.

Hi @oldterry2 and welcome to the Forum.

So I’m puzzled by this. What is the reason you think that OVO are only sending a SMETS-Read command once per month?

Is this because you’re not seeing daily usage data when you log in to your MyOVO page?

Do you know whether you have SMETS1 meters (manufactured by Secure) or SMETS2 (made by either Aclara or EDMI)?

 

 Well, the meter reading page history only shows reading on the last day of the month, plus estimates that are used to produce the bills.

 (sorry for the delay in replying -PC problems).

 

@oldterry2 - It sounds like the meters are set to only take 1 reading per month (at the end of the month) but we can change that to daily or even half-hourly. This would eliminate the possibility of estimated bills.

If you’re interested, drop us a message on Facebook, Twitter and our Help centre has online chat!

 

 Hmmm, I had alreay sent an email to hello about this, and they said the smart meter team would fix it.  However nothing has happened and I’ve had another estimated bill this month.  I just wondered if there was anything I could do.

Thanks (sorry for the delay in replying)