High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

Sorry for the inaccurate unit rates you’re seeing on your In-Home Display (IHD). Sometimes it can take up to 6 weeks for your smart meter to complete the initialising process, which could mean that the information displayed your device might not be accurate to begin with.

Once it’s fully set-up the tariff information showing on the device should match the rates showing on your online account or OVO app (see the guide below).

If it’s been over 6 weeks since your smart meter was installed and things still don’t line up - reach out to our Support Team who can make sure the rates on your IHD are corrected. In the meantime it’s worth bearing in mind:

Usage costs on your IHD may not 100% match your daily charges

If the unit rates loaded on to your device aren’t accurate, the daily costs shown here won’t match what you’re actually charged. For this reason we’d always advise checking the actual usage charges on your bills, which can be downloaded via your online account or OVO app. You can also check the ‘Usage’ section of the online account / app, which gives you a more detailed breakdown of your usage than your IHD does.

No increase in costs due to a smart meter

Having a smart meter installed won't directly increase your costs. There are no hidden effects on usage, and your unit rates and standing charges won't change. 

Your meter will be accurate

The meter will clock accurately. Old meters can slow down, or even speed up meaning they're not measuring your energy usage correctly. We'd only expect to see this with very old meters. A brand new meter, smart or otherwise, will clock what you're using accurately.