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High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

  • 12 January 2018
  • 83 replies
  • 33374 views


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83 replies

Hi,

My smart meter is displaying incorrect "used so far today" cost data. For example it’s currently displaying 7.19 kWh used today, however, the cost is £0.23. I’m on a single rate tariff of £0.328 per kWh.

If you do the math, the cost for today should be £2.35, however, it’s showing as £0.23. Based on that, it appears the meter is calculating the cost on a £0.0328 per kWh.

How can I go about fixing this. Is this something OVO can fix for me remotely?

Kind regards

Lee

Userlevel 7
Badge +1

Yup! Easy peasy. Simply get Support to run Update Tariff Configuration and that should fix everything up

Yup! Easy peasy. Simply get Support to run Update Tariff Configuration and that should fix everything up

Thanks, I’ll give OVO a call!

I've got a huge charge showing of £29.99 in electric for 1 day!!! it's just not possible, I didn't do anything different to any other day! 

Userlevel 7
Badge +5

Hello @leebyx67 and welcome to this customer forum. Can you give a few more details please .. have you recently switched? Are your meter readings all accurate or are any estimated - often a source of higher than normal costs

I switched at the end of January, my smart meter wasn't working so ovo came out to fit a new one on the 12th April, so readings would start from zero I assume on new meter.... just can't understand why randomly 1 day this week I see a charge like this! 

Userlevel 7
Badge +5

I switched at the end of January, my smart meter wasn't working so ovo came out to fit a new one on the 12th April, so readings would start from zero I assume on new meter.... just can't understand why randomly 1 day this week I see a charge like this! 

During the first few weeks of a new meter it doesn’t always connect and can take a while to get in sync. It’s worth checking your meter readings as they may be estimated for that strange cost. 
https://account.ovoenergy.com/meter-readings

Userlevel 7

Hey @leebyx67,

 

Can you please upload a screenshot of your meter readings on the Online Account. This should give us more of an idea of what’s happened here.

 

Please don’t include any personal information in the screenshot. 

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