High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

Combi or standard boiler? If it's a combi you might need to take into account the water pre-heat function on those things. Depending on the temperature where you are it's possible the boiler has been needing to pre-heat the hot water quite often due to the ambient temperature of the cold water in the system being very low. Also, remember about 27p of that initial £1.50 use is standing charge.

Re the big jump after an hour heating. That's not necessarily incorrect, especially if things like your flow temperature are up quite high or you turn the thermostat up from 12 to 21° maybe. That's a lot of heat the boiler needs to put out.

Are you using an OVO supplied in home display that can probably show instantaneous gas use? Have a look at it when you're using as little gas as possible, see what it says, then turn your heating up the same amount you did yesterday, see how much per hour it says you're using.

As a guide, our heating uses about £1.40ish per hour while running BUT it's a standard boiler without all the fancy features of a combi. I have read a lot this last couple of weeks about flow temperature control and if that's up too high it can use a lot more gas than you'd like. But, like with anything, don't just go changing stuff if not sure. My mother-in-law bled her radiators yesterday and woke up today with no heating or hot water. My mum woke up to a worktop flooded under the boiler (council think it's just condensation).

Worth monitoring it for a day or two, seeing if it's actually using silly amounts of gas while heating and if so have a word with your installer of you can, or a plumber if you can't.

Either way, these prices need to come down before a lot of people have a lot of problems 😢

Hello all,

Since the new year I've noticed that my daily readings on my smart meter have virtually tripled, I've not a huge hob on or bought some device that uses gas and electric so what could it be?

Thanks 

Thanks for replying. It is both gas and electric and I'm looking at the IHD. It just seems a remarkably huge jump.

My IHD keeps jumping to very high usage intermittently (every few seconds) even when I have turned everything except my router and the IHD off. Is this a malfunction.

Have sent you a video of the display

Just wondering if your IHD is not receiving details correctly @Susanfl17 . What about your meter readings? Do you have 30min readings available and does any of your energy usage match?

It’s the meter readings that make up your bill of course rather than the IHD

Hi,

My smart meter is displaying incorrect "used so far today" cost data. For example it’s currently displaying 7.19 kWh used today, however, the cost is £0.23. I’m on a single rate tariff of £0.328 per kWh.

If you do the math, the cost for today should be £2.35, however, it’s showing as £0.23. Based on that, it appears the meter is calculating the cost on a £0.0328 per kWh.

How can I go about fixing this. Is this something OVO can fix for me remotely?

Kind regards

Lee

Thanks, I’ll give OVO a call!

Hello @leebyx67 and welcome to this customer forum. Can you give a few more details please .. have you recently switched? Are your meter readings all accurate or are any estimated - often a source of higher than normal costs

During the first few weeks of a new meter it doesn’t always connect and can take a while to get in sync. It’s worth checking your meter readings as they may be estimated for that strange cost. 
https://account.ovoenergy.com/meter-readings