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High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

  • 12 January 2018
  • 83 replies
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83 replies

M
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Called Ovo to be told all the display units are faulty , try turning it off and back on in 48 hrs. There is a 6 week wait for new units. Why on earth do they bother supplying and fitting units which they know are wrong?
Nancy_OVO
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Userlevel 5
Hi @Mrs c - the hope is that we'll be able to get the issue resolved without needing to replace the IHD, in which case your existing unit should start working when we're able to do this.
Your guiding light(bulb)
A
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I have a problem with my Chameleon IDH3 and SM2 system. Readings on the meters and the IDH3 are correct in KWH but price on the IDH3 is ridiculous. Yesterday 4.22 KWH of electricity cost me £10.63 and 29.5 KWH of gas cost me £29.50. My question is: Is anybody's giving the correct price for the KWH consumed,

Thanks in advance
S
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My IHD is showing incorrect information. The Tariffs are higher than the plan we are on. The daily charges for both the gas and electricity are also showing higher than they should be. 

The time is showing correctly, but both CIN numbers are showing zero. The daily costs are showing quite a bit higher than they do on the OVO app and website.

Any help in resolving this will be greatly appreciated.

Blastoise186
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Userlevel 7
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Howdy @Swaddie !

Welcome to the forum. :)

Sorry for the trouble there, but I do have some good news. The fix for this one is actually really quick and easy, but you’ll need to get the Support Team to help you out with it. Feel free to ask via phone, live chat or email for this one, whichever works best for you.

There’s a SMETS Command called Update Tariff Configuration which when used correctly, forces your meters to pull down the correct tariff rates for your account, which will also cause your IHD to refresh. When used on the electric meter, it generally goes through within a few minutes, but may take an hour or two for the gas meter. The full refresh would go through at around midnight. If you ask the Support Team to issue that command to both your meters, it should fix everything for you.

Don’t worry about being overcharged - the costs on the website should be accurate, while the IHD is mainly a guide.

Hope this helps. Let us know if you get stuck.

Securing energy by zapping security bugs... For that is The Blastoise Way!
S
Rank

Blastoise186 thanks for the advice much appreciated, will contact support tomorrow.

 

R
Rank

Hi,

 

 today I have had my smart meter. It’s been a couple of hours but finally there I’m home display has shown a reading for the gas and quite frankly I am panicking. 
 

The display showed usage as £76,383 under the energy today heading on the main display. 
 

is this normal while calibrating?

 

 The electric seems to be giving me a sensible reading of £0.10/hr and rises sensibly when something is switched on

 

Blastoise186
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Hi @Rathian ,

You can ignore that, it’s most likely just demo data. It should fix itself within six weeks but I can assure you that you won’t be billed for £76k worth of gas unless you actually used £76k worth of gas… Which is impossible to do for a U6 Domestic Gas Supply in any reasonable period of time.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Emmanuelle_OVO
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Userlevel 7

Hey @Rathian,

 

Welcome to the OVO Online Community.

 

To reassure you, your In Home Display (IHD) is a device for your own personal use to help you keep up to date with your usage data. It will not affect your consumption or bills if it is faulty. 

 

As you have only just had your smart meter installed, as @Blastoise186 has advised, it is best practice to wait 6 weeks which is the timeframe it takes for your new meter details to be updated on our systems. 

 

Here are some helpful guides and similar threads which you may find useful:

 

 

Hope this helps.

Renewable Energy? Big Fan.
Jasmin10
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Hi everyone,

I have recently checked my daily charges for my electricity and my gas on my Smart meter and noticed the amounts are different (more) than what they say they are on my Plan.

Yet apparently our bills are created from our Smart Meter readings as these are the most accurate, we are led to believe. Am I being over charged?

Blastoise186
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Userlevel 7
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Hey @Jasmin10 ,

You’re not being overcharged. Only the meter readings are used to calculate your usage for billing purposes, nothing else. What your meter and IHD say is just a guide and shouldn’t be treated as a source of truth.

The Support Team can however, help to fix this. Try asking them to run the SMETS Command Update Tariff Configuration against both meters. :)

Securing energy by zapping security bugs... For that is The Blastoise Way!
Jasmin10
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Hi @Blastoise186,

Thank you for your reply. I did then check my bills (which I probably should have done before posting) and what you say is correct.

Thanks too for the info as to how to get the discrepancy fixed.

U
Rank

Got the smart meter installed yesterday.

It says I’ve used £1.18 worth of gas today at a rate of £5639.09 per hr.

what’s happening?

 

Blastoise186
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Hi @Unless ,

I’d recommend ignoring that. Your meters need up to six weeks to fully commission, so that might just be demo data which will be replaced with actual data once everything’s fully set up.

Securing energy by zapping security bugs... For that is The Blastoise Way!
U
Rank

Thanks. Sounds good.

A
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Userlevel 1

Good Morning

I’m not long up this morning and my smart meter says I’ve already used £1.50 in gas.. My heating was set to 15C  overnight.. radiators warm, smart meter says its 16.5 C .Am I right in thinking I’m going to have to set it even lower overnight so it doesn’t kick in.. ?

I don’t mind it being chilly overnight as I tend to sleep better when its colder, but I struggle with the cold in general due to my arthritis.. 

Also anyone know if there is any help with bills for those 60 and over that are working but struggling? 

M.isterW
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Firstly, your IHD includes the standing charge so you might have used less than you think.

 

What controls do you have on your heating? If you have a programmable thermostat you can set the overnight temperature lower, if you want. However, the colder your house gets overnight the more heat you'll need in the morning so it might take a while to get it to a comfortable daytime temperature.

 

Do you have a combi boiler? If you do, check that the pre-heat is turned off. This function keeps some water in the boiler hot so you get hot water from your tap more quickly. It uses a fair amount of gas and you can make savings by switching it off.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
A
Rank
Userlevel 1

Firstly, your IHD includes the standing charge so you might have used less than you think.

 

What controls do you have on your heating? If you have a programmable thermostat you can set the overnight temperature lower, if you want. However, the colder your house gets overnight the more heat you'll need in the morning so it might take a while to get it to a comfortable daytime temperature.

 

Do you have a combi boiler? If you do, check that the pre-heat is turned off. This function keeps some water in the boiler hot so you get hot water from your tap more quickly. It uses a fair amount of gas and you can make savings by switching it off.

Hiya,

Yep It’s a programmable so typically have it set at a low of 15 overnight. Aye that was my thought don’t want to have the issue that it takes more to get it up to a comfortable  temp.   I do have a combi boiler new last year.. Not sure how to access the pre heat on this one to be honest.. Will have a look at the paperwork later today.. 

BPLightlog
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Good Morning

I’m not long up this morning and my smart meter says I’ve already used £1.50 in gas.. My heating was set to 15C  overnight.

That does sound high although as @M.isterW mentions you will need to factor in the standing charge. Is this an unusual first thing reading or have you not noticed before?

Our overnight setting is also 15deg but I’ve not seen anything that high to start the day. If your boiler is one of the latest, it does take into account the outdoor temperature so depending on your local weather, that may be a factor. 
On your settings, it’s certainly worth switching eco mode on and then adjust the flow temperature to between 70 and 75 deg

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
A
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Userlevel 1

My heating has been set at 14 c since last night.. Never bumped it up this morning before heading to work.. Yet I came home at 1630 to find gas usage was £2.21.Showered last night so not hot water.. ANY idea on why ?   Seems a high usage to me when heating has been set at 14 since last night.. 

 

Blastoise186
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Userlevel 7
Badge +1

It could be several factors:

  • Your IHD shows the Standing Charges as part of the costs
  • Maybe your boiler flipped on during the day?
  • Did your heating come on at some point?

Food for thought. :)

Securing energy by zapping security bugs... For that is The Blastoise Way!
Jeffus
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Userlevel 7
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Hi @Amerififer if you have a smart meter and are set for readings every 30min, then post a copy of your  Day usage page for us to have a look at. Then we can see when the usage occurred

 

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

A
Rank
Userlevel 1

Have tried to get 30 min reading ability several times now from OVO Not happened so far.    Just frustrated !!! 

 

M.isterW
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Userlevel 7
Badge +4

If you have a combi boiler is the pre-heat option selected? This will use gas to keep water in the system hot even if you aren't using it.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
A
Rank
Userlevel 1

If you have a combi boiler is the pre-heat option selected? This will use gas to keep water in the system hot even if you aren't using it.

I do have a combi boiler… No idea if pre heat is selected or not to be honest.. Fairly new boiler , will need to check to see how I access that .. thanks for the suggestion.. 

 

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