High usage costs shown on my new smart meter In Home Display (IHD) - Are my prices correct?

My IHD is showing incorrect information. The Tariffs are higher than the plan we are on. The daily charges for both the gas and electricity are also showing higher than they should be. 

The time is showing correctly, but both CIN numbers are showing zero. The daily costs are showing quite a bit higher than they do on the OVO app and website.

Any help in resolving this will be greatly appreciated.

Howdy @Swaddie !

Welcome to the forum. :)

Sorry for the trouble there, but I do have some good news. The fix for this one is actually really quick and easy, but you’ll need to get the Support Team to help you out with it. Feel free to ask via phone, live chat or email for this one, whichever works best for you.

There’s a SMETS Command called Update Tariff Configuration which when used correctly, forces your meters to pull down the correct tariff rates for your account, which will also cause your IHD to refresh. When used on the electric meter, it generally goes through within a few minutes, but may take an hour or two for the gas meter. The full refresh would go through at around midnight. If you ask the Support Team to issue that command to both your meters, it should fix everything for you.

Don’t worry about being overcharged - the costs on the website should be accurate, while the IHD is mainly a guide.

Hope this helps. Let us know if you get stuck.

Blastoise186 thanks for the advice much appreciated, will contact support tomorrow.

Hi everyone,

I have recently checked my daily charges for my electricity and my gas on my Smart meter and noticed the amounts are different (more) than what they say they are on my Plan.

Yet apparently our bills are created from our Smart Meter readings as these are the most accurate, we are led to believe. Am I being over charged?

Hey @Jasmin10 ,

You’re not being overcharged. Only the meter readings are used to calculate your usage for billing purposes, nothing else. What your meter and IHD say is just a guide and shouldn’t be treated as a source of truth.

The Support Team can however, help to fix this. Try asking them to run the SMETS Command Update Tariff Configuration against both meters. :)

Hi @Blastoise186,

Thank you for your reply. I did then check my bills (which I probably should have done before posting) and what you say is correct.

Thanks too for the info as to how to get the discrepancy fixed.

Good Morning

I’m not long up this morning and my smart meter says I’ve already used £1.50 in gas.. My heating was set to 15C  overnight.. radiators warm, smart meter says its 16.5 C .Am I right in thinking I’m going to have to set it even lower overnight so it doesn’t kick in.. ?

I don’t mind it being chilly overnight as I tend to sleep better when its colder, but I struggle with the cold in general due to my arthritis.. 

Also anyone know if there is any help with bills for those 60 and over that are working but struggling? 

Firstly, your IHD includes the standing charge so you might have used less than you think.

What controls do you have on your heating? If you have a programmable thermostat you can set the overnight temperature lower, if you want. However, the colder your house gets overnight the more heat you'll need in the morning so it might take a while to get it to a comfortable daytime temperature.

Do you have a combi boiler? If you do, check that the pre-heat is turned off. This function keeps some water in the boiler hot so you get hot water from your tap more quickly. It uses a fair amount of gas and you can make savings by switching it off.

Hiya,

Yep It’s a programmable so typically have it set at a low of 15 overnight. Aye that was my thought don’t want to have the issue that it takes more to get it up to a comfortable  temp.   I do have a combi boiler new last year.. Not sure how to access the pre heat on this one to be honest.. Will have a look at the paperwork later today..