Can I get a replacement for my broken smart meter In-Home Display (IHD)?

Hi @Madsocks79 me again!

I’ve been advised that for Secure Liberty smart meters, with faulty Chameleon IHD3, you have two options currently:

1. A remote back-end action to try and reconnect and fix issue. Our Support team can help with this. 
2. A Pipet IHD to be sent out (currently low stock). Our Support team can add you to a list to be sent one.  
3. We’re not sure if it’s a good solution to recommend buying a Pipet yourself. These are supposed to be provided by us, free of charge.

One ray of hope it the possibility of IHD6s being available for all smart meters once upgraded, at some point in the future. These will be the latest model so supply chains will be in fine working order. I am offering no promises, but in my opinion, the online account with a half-hourly reads smart meter is better then a Pipet anyway….

Hi @laurencemartin ,

Sorry to hear of the trouble. OVO isn’t the only supplier to use the Chameleon IHD3 and IHD6 as it’s a pretty common model. Chameleon Technology has been struggling to keep up with the huge demand recently but they’re working to restore supplies and OVO is working to restock them as fast as possible.

In the meantime, you can try to check your usage using MyOVO and the OVO Energy app. It’s not quite as elegant, but it should do the job. If you still want usage data now, there are alternative workarounds that might be possible but they’d be at your own risk.

Has anyone else been told can have new in house device but none in stock is there a massive delay lost without mine ! Advised to reset as tariff not updated now frozen on screen 

Going to unplug let power go off and retry in morning as read on other posts x

Hey @Paul Collett ,

Best option is to use Live Chat via https://help.ovoenergy.com or call 0330 303 5063. They’ll send one out to you!

1st generation smart meter, no IHD monitor as not compatible? 

Hi smart meter is constantly cycling through all the screens and I can't get it to rest on any one screen. It is also unresponsive to me touching the screen.

I want to check my daily cash usage which the.smart meter display shows, as this is not available on the app.

That does sound like a faulty smart meter display, @Clairesellars1. But not sure if you’re referring to the physical meter attached to the wall or your In Home Display (IHD). 

If the actual meter display screen is constantly cycling through all of the screens and is unresponsive when you press buttons, you can arrange a non-emergency faulty meter exchange by calling our Support team:  0330 303 5063.

If it’s the IHD, you can see costs and usage via your online account: https://account.ovoenergy.com/usage and https://account.ovoenergy.com/billing-history

Not quite the same @Diomede but there are free authorised third party apps available which do give useful - and often very reliable - data

Hi Everyone

Hoping someone can help, on Sunday my In house display unit stopped working in fact it was frozen at 21.06pm.  Now the In house display unit is an old one I have when I was a customer of SSE.  Telephone on monday and spoke to as lady who asked me various questions about serial number and I kept telling her it is an old one well in the end she said someone would call me back about getting a new one, so far nobody has made contact.  Any suggestions on how I go about getting a new one I have tried various means of communication with OVO but cannot seem to get anywhere.  HELP.

I have manage to get it working again but would like to change it to an updated version if poss.

I now confused as my smart meters outside for both electric and gas are working ok and sending readings every 30 mins.  How does this help with my in house display unit???  very confused….