Why didn't OVO give me statement for the period 16/12 to 14/01 or take any direct debit.
Today I received 2 statements one for the period 16/12-14/01 and then 15/01-16/02 both listed as February statement!!!!
OVO is starting to go downhill
Solved
Why haven't I received a bill / statement?
Best answer by Transparent
Updated on 18/08/25 by Abby_OVO
Sorry to hear your usual monthly billing was delayed. If you haven’t already we’d recommend logging in to your online account or OVO app (download for Android or iOS) to check whether these are available to download via the ‘Bills’ tab.
If you can’t see them, there could be a number of reasons as to why you can’t see this, so it’ll be worth raising this to the Support Team who can investigate what’s going on with your account.
Please bear in mind if;
- You’ve recently switched to us - it can take up to 6 weeks from your switch date to confirm all the info needed to issue your first statement, read more here.
- You’ve just had a smart meter fitted - again, it can take up to 6 weeks from your installation date, for us to update your account and continue your billing cycle.
Hope this helps get to the bottom of things.
Hi Colin! :)
Good morning to you :)
I don't work for OVO but has your internet banking got any record of an attempt being made to take payment?
It was Christmas LOL! And we all know what banks can be like!
Have a lovely weekend.
Tris 🙂
Good morning to you :)
I don't work for OVO but has your internet banking got any record of an attempt being made to take payment?
It was Christmas LOL! And we all know what banks can be like!
Have a lovely weekend.
Tris 🙂
It sounds like there was a glitch in producing your statement in December but from what you’ve said, both statements for Dec-Jan and from Jan-Feb have been created today.
If this is the case, that will be why the date is showing as 20th February, but this won’t mean that this is what the bill period is.
Lucy
If this is the case, that will be why the date is showing as 20th February, but this won’t mean that this is what the bill period is.
Lucy
Having been extremely busy for the last three months, I just realised I hadn't had an email recently telling me my monthly statement was ready. The last one was in December 2017. I went online to download the missing statements, but they are not there. What is happening? I and many others left my previous provider, Co-op Energy, because they did not bill me for 6 months, Is OVO heading in the same direction?
It sounds like it's just got stuck in our system @RedKite . The Customer Care team will be able to look into this for you and get a statement to you. You can reach them via Facebook (https://www.facebook.com/ovoenergy/) or Twitter (https://twitter.com/OVOEnergy).
Lucy
Lucy
I gave my meter readings online 5 days ago but have not yet had a statement. I normally get an email a couple of days after I give my readings but no email and no statement on my account.
I had this problem a while ago and had to call 2 or 3 times before it was sorted out but I'm on an online only account and am a bit wary about calling as I don't want to lose my online only discount.
I had this problem a while ago and had to call 2 or 3 times before it was sorted out but I'm on an online only account and am a bit wary about calling as I don't want to lose my online only discount.
I've moved your comment over here @richp as I thought it fitted well on this topic given the title.
When you receive your statement will depend on what day your invoice and statement are created. What day does your bill normally reach you? It could be that there is an error our end that is holding it up and if this is the case, a simple click of a button might be all that's required to push this through, especially if this has happened before. You'd need to contact our Social team on Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so that they could look into this further for you.
If you receive a discount for managing your account online, don't worry about loosing this if you need to contact us. If something isn't working (e.g. you're not getting statements), then you wont be penalised for raising this to us.
Lucy
When you receive your statement will depend on what day your invoice and statement are created. What day does your bill normally reach you? It could be that there is an error our end that is holding it up and if this is the case, a simple click of a button might be all that's required to push this through, especially if this has happened before. You'd need to contact our Social team on Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so that they could look into this further for you.
If you receive a discount for managing your account online, don't worry about loosing this if you need to contact us. If something isn't working (e.g. you're not getting statements), then you wont be penalised for raising this to us.
Lucy
It's difficult to say without looking at your account, @JamesRyan13
I'd recommend contacting the team on Facebook with your full name, DoB and account number so they can investigate - https://www.facebook.com/ovoenergy.
Cheers,
Emma
I'd recommend contacting the team on Facebook with your full name, DoB and account number so they can investigate - https://www.facebook.com/ovoenergy.
Cheers,
Emma
Hi,
I sent my readings over on the 27th as requested, I had the 2 confirmation emails from you, but as yet no statement, it is now the 29th. Should I have had it by now? It is not on the website either....... it still shows as nothing owing, I pay manually each month.....
I sent my readings over on the 27th as requested, I had the 2 confirmation emails from you, but as yet no statement, it is now the 29th. Should I have had it by now? It is not on the website either....... it still shows as nothing owing, I pay manually each month.....
Hi @Pepsi
I would say the best thing to do would be to wait until Wednesday or even Thursday the latest. If you still haven't received your statement. I would call OVO customer support 0330 303 5063.
Kind regards
Matt
I would say the best thing to do would be to wait until Wednesday or even Thursday the latest. If you still haven't received your statement. I would call OVO customer support 0330 303 5063.
Kind regards
Matt
+2Updated on 18/08/25 by Abby_OVO
Sorry to hear your usual monthly billing was delayed. If you haven’t already we’d recommend logging in to your online account or OVO app (download for Android or iOS) to check whether these are available to download via the ‘Bills’ tab.
If you can’t see them, there could be a number of reasons as to why you can’t see this, so it’ll be worth raising this to the Support Team who can investigate what’s going on with your account.
Please bear in mind if;
- You’ve recently switched to us - it can take up to 6 weeks from your switch date to confirm all the info needed to issue your first statement, read more here.
- You’ve just had a smart meter fitted - again, it can take up to 6 weeks from your installation date, for us to update your account and continue your billing cycle.
Hope this helps get to the bottom of things.
I switched back to OVO in January 2021 after a year with Avro and since then my online account has not updated to show any statements! It is acknowledging that OVO are supplying my energy and at what monthly direct debit but no other info is available.
+8- Super User
Hiya
That seems… A little strange… Have you checked under Billing History, as you should find all your previous statements there. If you can’t see them in MyOVO, you might also want to check the OVO Energy app as well in case your statements are in there.
If you still can’t find them, please feel free to let the Support Team know and they’ll get right on the case. It’s unusual for this to happen, so I do apologise for the trouble there.
Hopefully this is an easy fix, but if you get stuck, I’ll be right here.
Thanks for your speedy response. All of the menu items within the portal are ‘greyed out’ and there’s nothing in the app either. I’ve emailed the support team.
Welcome back,
Great to hear about your switch back in January - just sorry to hear you’re still desperately seeking a statement!
I’ve moved your post over to this bumper thread which outlines a few possible causes - in your case as your switch was over 6 weeks ago, we’d expect for you to have received an opening statement by now.
As your online account is also not fully accessible this suggests there’s a delay to getting your opening meter readings agreed - as community volunteer
let the Support Team know and they’ll get right on the case.
Don’t forget to pop back and let us know how you get on - hope we can get it sorted quickly! 
Thanks Jess - if there was a delay (of 6 months) getting meter readings agreed I would have expected someone to be in touch. I’ve paid 6 direct debits already...
+8- Super User
No worries, hopefully this can be sorted out.
I don’t think I’ve heard about an issue like this for quite a while now and it’s pretty rare for anyone to mention it here. If you’ve been submitting meter readings in the meantime either manually or via a smart meter, this should at least help to get your account back on track and have everything recalculated correctly once this gets resolved. But we’ll be here if you have any trouble.
Sorry for the delay,
If you’ve already emailed the team they should get back to you within 5 days and will be able to see what’s caused the wait. Good to hear that your Direct Debits have been continuing as normal, this means you’ll have a credit balance ready to cover the charges once the statement is issued.
Do let us know how you get on - we’re always on hand here to offer advice where we can. 
Hi There Everyone
I’ve been with OVO for nearly a year and I have a smart meter.
I have just been reading that when my monthly bill is ready to download OVO will email me to let me know. I have never received any emails about my bills,in all that time,I usually just keep checking every few days to see if it is there.
This is not a problem but just wondered why no email.
Thank you in advance for any advice given.
+9- Super User
Hi
Whether you’re on a different payment method or system having moved from SSE (looking at your previous post) I don’t know.
As you may know, a copy of the bill is downloadable from your account page
You should definitely be receiving an email. It looks like the one in the picture below from a No-reply@ovoenergy.com email address. it has a lot more info below that in the screenshot.
You may wish to check that there is an email address registered with the account and if so contact the Support Team to investigate.
Hi There Everyone
Thanks for your replies. I check my spam/junk folder out of habit and there is no emails from OVO.
I will try and contact OVO tomorrow and check that they have my email address which is the same one when I changed over from SSE.
Thanks again.
PS Does anyone know when they open in the morning.
+8- Super User
Actually, I’d recommend waiting until Tuesday to avoid the rush. It’s open from around 8am if you use Live Chat at https://help.ovoenergy.com .
Thanks Blastoise186 I'll take your advice and wait till Tuesday.
Just thought after my last post.
I received a email from OVO two months ago to say that they were changing my Direct Debit so it looks like they have my address but will contact them anyway.
Thanks Again
+5Thanks Blastoise186 I'll take your advice and wait till Tuesday.
Just thought after my last post.
I received a email from OVO two months ago to say that they were changing my Direct Debit so it looks like they have my address but will contact them anyway.
Thanks Again
In the meantime you could see what ovo have on your account for your email address on this page, including marketing settings which would impact some other emails OVO send.
https://account.ovoenergy.com/profile
Also can you login fine to your account with your email address?
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