Why haven't I received a bill / statement?

Hi Colin! :)

Good morning to you :)

I don't work for OVO but has your internet banking got any record of an attempt being made to take payment?

It was Christmas LOL! And we all know what banks can be like!

Have a lovely weekend.

Tris 🙂

It sounds like there was a glitch in producing your statement in December but from what you’ve said, both statements for Dec-Jan and from Jan-Feb have been created today.

If this is the case, that will be why the date is showing as 20th February, but this won’t mean that this is what the bill period is.

Lucy

Having been extremely busy for the last three months, I just realised I hadn't had an email recently telling me my monthly statement was ready. The last one was in December 2017. I went online to download the missing statements, but they are not there. What is happening? I and many others left my previous provider, Co-op Energy, because they did not bill me for 6 months, Is OVO heading in the same direction?

It sounds like it's just got stuck in our system @RedKite. The Customer Care team will be able to look into this for you and get a statement to you. You can reach them via Facebook (https://www.facebook.com/ovoenergy/) or Twitter (https://twitter.com/OVOEnergy).

Lucy

I gave my meter readings online 5 days ago but have not yet had a statement. I normally get an email a couple of days after I give my readings but no email and no statement on my account.

I had this problem a while ago and had to call 2 or 3 times before it was sorted out but I'm on an online only account and am a bit wary about calling as I don't want to lose my online only discount.

I've moved your comment over here @richp as I thought it fitted well on this topic given the title.

When you receive your statement will depend on what day your invoice and statement are created. What day does your bill normally reach you? It could be that there is an error our end that is holding it up and if this is the case, a simple click of a button might be all that's required to push this through, especially if this has happened before. You'd need to contact our Social team on Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so that they could look into this further for you.

If you receive a discount for managing your account online, don't worry about loosing this if you need to contact us. If something isn't working (e.g. you're not getting statements), then you wont be penalised for raising this to us.

Lucy

I have not received a statement in 3 months (Since March)
Why is this ?

It's difficult to say without looking at your account, @JamesRyan13

I'd recommend contacting the team on Facebook with your full name, DoB and account number so they can investigate - https://www.facebook.com/ovoenergy.

Cheers,
Emma

Hi,
I sent my readings over on the 27th as requested, I had the 2 confirmation emails from you, but as yet no statement, it is now the 29th. Should I have had it by now? It is not on the website either....... it still shows as nothing owing, I pay manually each month.....

Hi @Pepsi

I would say the best thing to do would be to wait until Wednesday or even Thursday the latest. If you still haven't received your statement. I would call OVO customer support 0330 303 5063.

Kind regards
Matt