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Cbartleman428
Rank 1
February 16, 2018
Solved

Why haven't I received a bill / statement?

  • February 16, 2018
  • 54 replies
  • 6160 views

 


Why didn't OVO give me statement for the period 16/12 to 14/01 or take any direct debit.
Today I received 2 statements one for the period 16/12-14/01 and then 15/01-16/02 both listed as February statement!!!!

OVO is starting to go downhill

 

Best answer by Transparent

Updated on 18/08/25 by Abby_OVO

 

Sorry to hear your usual monthly billing was delayed. If you haven’t already we’d recommend logging in to your online account or OVO app (download for Android or iOS) to check whether these are available to download via the ‘Bills’ tab.
 


​​​​​​If you can’t see them, there could be a number of reasons as to why you can’t see this, so it’ll be worth raising this to the Support Team who can investigate what’s going on with your account. 

Please bear in mind if;

  • You’ve recently switched to us - it can take up to 6 weeks from your switch date to confirm all the info needed to issue your first statement, read more here.
  • You’ve just had a smart meter fitted - again, it can take up to 6 weeks from your installation date, for us to update your account and continue your billing cycle. 


Hope this helps get to the bottom of things.

 

54 replies

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Newcomer
stoneblue
Newcomer
February 20, 2024

I am missing a bill from my billing history. All bills are there with the exception of the one for the period 15Dec2023 - 14Jan2024. I did receive a copy of the bill via email but it’s not showing in my online account. Have been an OVO customer for many years, haven’t moved home or switched tariff and have made no changes to the account recently (other than changing direct debit). Any ideas?

BPLightlog
Super User
BPLightlogSuper User
Super User
February 20, 2024

Hi @stoneblue , there was a point a while ago when their links went awry and so maybe there is no ‘headline’ showing. The bill should still be there of course. 
I don’t have access to mine anymore but someone else might be able to help further. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Nukecad
Super User
NukecadSuper User
Super User
February 20, 2024

Is this a recent email that has a  link to all of the last 12 months billing in one document?

I said, Hey - Watts going on.
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
February 21, 2024

Hey @stoneblue,

 

Welcome to the OVO online community,

 

Sometimes a statement will cover a two month period, I wonder if it’s worth downloading the pdf and scrolling down to see if the following months covers two? 

 

This topic may have some helpful advice:

 

 

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