Why didn't OVO give me statement for the period 16/12 to 14/01 or take any direct debit.
Today I received 2 statements one for the period 16/12-14/01 and then 15/01-16/02 both listed as February statement!!!!
OVO is starting to go downhill
Solved
Why haven't I received a bill / statement?
Best answer by Transparent
Updated on 28/11/24 by Emmanuelle_OVO:
Sorry to hear your usual monthly billing was delayed. If you haven’t already we’d recommend logging in to your online account or OVO app (download for Android or iOS) too check whether these are available to download via the ‘Billing history’ tab.
If this doesn’t get things sorted there could be a number of other factors involved so it’s worth raising this to the Support Team who can investigate what’s going on with your account.
Bear in mind that
- You’ve recently switched to us - it can take up to 6 weeks from your switch date to confirm all the info needed to issue your first statement, read more here.
- You’ve just had a smart meter fitted - again, it can take up to 6 weeks from your installation date, for us to update your account and continue your billing cycle.
Hope this helps get to the bottom of things.
I got through to someone who told me that all bills had been generated correctly and they would raise a case with billing to look into the missing history. Thus doesn’t fill me with much confidence as I have had no feedback from OVO on other cases that have been raised. The only successful outcome was when OVO Forum Support got involved with another billing issue.
1 person likes this
Hey
I’d advise contacting the support team and asking for a timeframe. If they then exceed this timeframe pop back onto the Forum and let us know.
I am missing a bill from my billing history. All bills are there with the exception of the one for the period 15Dec2023 - 14Jan2024. I did receive a copy of the bill via email but it’s not showing in my online account. Have been an OVO customer for many years, haven’t moved home or switched tariff and have made no changes to the account recently (other than changing direct debit). Any ideas?
+5- Plan Zero Hero
- 2730 replies
Hi
I don’t have access to mine anymore but someone else might be able to help further.
- Plan Zero Hero
- 756 replies
Is this a recent email that has a link to all of the last 12 months billing in one document?
Hey
Welcome to the OVO online community,
Sometimes a statement will cover a two month period, I wonder if it’s worth downloading the pdf and scrolling down to see if the following months covers two?
This topic may have some helpful advice:
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