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Best answer by Tim_OVO

Updated on 23/08/26 by Ben_OVO

 

Our Product teams regularly updating the app, and sometimes you may be on an outdated version that doesn’t work properly. if you’re experiencing issues, it's always worth deleting the app from your device and reinstalling it, so that you have the latest version. You may be able to set your apps to ‘auto-update’ via your device. If our app or online account portal ever suffer an outage we’ll look to get this fixed ASAP.

 

 

 

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

95 replies

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W
Rank 2
wakeyjock
Rank 2
December 11, 2024

When accessing app on iPhone , it asks to update.

i select update, but in App Store there is no update , just the app. Select that , it just takes you back to OVO app asking for update. I cannot access app because of this. I have tried deleting app & reinstalling.

    W
    Rank 2
    wakeyjock
    Rank 2
    December 11, 2024

    Sorted !

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      December 12, 2024

      Hey ​@wakeyjock 

       

      Sorry to hear you were having issues, but I’m glad you managed to get that sorted! Thanks for updating the thread to let us know you got the fixed.

       

      Feel free to pop back anytime if you’ve ever got any other issues or questions.😊

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        A
        Newcomer
        AmandaFrancis83
        Newcomer
        July 4, 2025

        I have bought tickets on Ticket Master for Pierce the Veil concert in September. I have downloaded the OVO App so I can access the tickets however, after trying to log back on today the app just keeps crashing so I am unable to view my tickets (if they are there yet). I have tried removing the app and redownloading it but that has not resolved the issue. Please can you let me know how I am to access my tickets if the app is not working? Thanks. 

          F
          Rank 5
          fancyabrew
          Rank 5
          July 4, 2025

          It was a bit shonky for me lastnight. Maybe try via the ovo Web page rather than the app

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          July 4, 2025

          This sounds like the OVO Wembley app.

          ​@AmandaFrancis83 try the ATG Tickets app - should be able to get them that way.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            Abby_OVO
            Community Manager
            Abby_OVO
            Community Manager
            July 7, 2025

            Hey ​@AmandaFrancis83 

             

            A couple of out community members have already left some really helpful advice here.

             

            Have you been able to have any luck using their advice above?

            Currently Playing: She's Electric
            H
            Rank 2
            Happychic
            Rank 2
            January 23, 2026

            I cannot access the app, this morning I’ve had to change my password on the website and when I try and access the app I cannot even change my password on there

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            January 23, 2026

            Hi ​@Happychic ,

            You might be able to fix that by reinstalling the app.

            Let us know if that doesn’t help!

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            H
            Rank 2
            Happychic
            Rank 2
            January 23, 2026

            Thank you it worked 

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            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd