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Best answer by Tim_OVO

Updated on 23/08/26 by Ben_OVO

 

Our Product teams regularly updating the app, and sometimes you may be on an outdated version that doesn’t work properly. if you’re experiencing issues, it's always worth deleting the app from your device and reinstalling it, so that you have the latest version. You may be able to set your apps to ‘auto-update’ via your device. If our app or online account portal ever suffer an outage we’ll look to get this fixed ASAP.

 

 

 

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

95 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 3, 2023

Hey all!

 

We’ve had an update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

Currently Playing: She's Electric
Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 3, 2023

Hey @Technophobe 

 

We’ve had an update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

 

Hopefully you’re able to view the daily usage on the app now.

Currently Playing: She's Electric
T
Rank 5
Technophobe
Rank 5
July 3, 2023

Not yet. No working app. 

Will check again soon.

Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

If it’s not working, try restarting your phone completely. Sometimes that helps.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
T
Rank 5
Technophobe
Rank 5
July 3, 2023

Sadly, not.

Sigh.......

T
Rank 5
Technophobe
Rank 5
July 3, 2023

If I uninstall the app from my phone and re-install it, would that work? I wouldn't lose my details and info?

Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

That might fix it. You’ll have to set it up again though as most devices delete all app data when you do that.

In fact, you’ll need to remove all app data. Trust me, it works.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 4, 2023

Hey @Technophobe 

 

How did you get on deleting and reinstalling the app? Have you been able to get back on?

Currently Playing: She's Electric
T
Rank 5
Technophobe
Rank 5
July 4, 2023

Hey @Technophobe 

 

How did you get on deleting and reinstalling the app? Have you been able to get back on?

Hi. Yes. OVO confirmed only my password would be lost in doing that. However, I just logged out, changed my password this morning and it was fixed. Phew!

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 5, 2023

    That’s great @Technophobe, I’m glad you’re back into the app now!

    Currently Playing: She's Electric
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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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