Is the OVO app down?

Sometimes you can get it working again by going into Apps, selecting the app and clearing the Cache and if that doesn't work, clearing the Storage.

Peter

Thank you for your advice

Hey ​@Happychic 

I’m glad to see a couple of our community members have been able to give you some helpful advice here and you’re all sorted.

Feel free to pop back any time if you’ve ever got any other questions.😊

I can get onto my OVO account online, but I can’t see any of my personal details..

Is OVO working on a new Web Page?

Hey ​@Pjm, 

Welcome to the community! 

If you're having trouble accessing your personal information in the app, don’t worry—I've got a couple of handy tips for you:

1. Check for Updates: First, make sure your app is up to date. Sometimes, older versions don't show everything correctly.

2. Reinstall the App: If you're still running into issues, try deleting the app from your phone and then reinstalling it. This will give you a fresh version, which can often clear up any pesky bugs.

If you've tried both of these steps and things still aren't working, don’t hesitate to reach out to our Support Team. They’re really helpful and can raise a ticket for our tech team to look into the problem. I've included their contact information below. 

Thanks Chris for your reply. Will do what you suggested, fingers crossed it will work, otherwise I’ll 

get back in touch.

regards

Receive the above error message when trying to login to the OVO Energy app on my android device. Deleted the app and re-installed it, cleared the app cache and app data on my phone and then re-installed the app again, reset my password, had the support team reset my email address to a different one, but still get the same error. I can logon to the website fine.

Any ideas?

I’ve just logged in to the OVO Energy app on my Android phone, and it appears to be working as normal. FYI - my phone is using Android version 16,

Hey ​@IanNG,

That's an excellent suggestion from Hangnail about checking your device's software version. If you haven't updated it in a while and are still using an older version, some secure apps, like banking or online services, might not work as well. They could see your device as insecure if it isn't up to date with the latest security measures. So, go ahead and check for any software updates on your device and install them if needed. Hopefully, that will do the trick. 

If you're still having trouble after that, just let us know, and I’d be happy to help find someone who can assist you further.

I’ve just switched away from OVO and something about the process has really surprised me.

My account was suddenly marked as “closed” in the app, but I received no communication at all to acknowledge:

• that the switch-out had been received

• that my account was being closed

• that a final bill is pending

• that a refund will be issued

• what the current status actually is

This would be poor communication in any circumstance, but it’s particularly concerning because OVO currently owes me over £300 based on my last billing period up to the switch date.

To be clear:
I fully understand that the final bill can take time while readings are validated through the DCC. That part is expected.

What I don’t understand is why OVO provides zero acknowledgement at the point the account is closed. No email, no message, no confirmation — nothing. Just a silent backend state change.

For a supplier holding a significant customer credit balance, this lack of communication feels unprofessional and unnecessarily unsettling. Other suppliers at least send a simple message like:

“Your account is now closed. Your final bill will be issued once validated readings are received.”

Is this really the intended customer experience?
And if so, can OVO explain why no communication is provided at such a critical point in the process?